Program Framework

Microsoft Project Online Deployment

Will deliver your Project Online solution custom-configured to your requirements. Your deployment will benefit from our pre-configured QuickStart model with configuration and reporting templates, allowing us to accelerate the project and apply a highly agile approach. Our experienced and mature consulting practice will ensure a successful implementation.

Features

  • Engagement Planning
  • Requirement gathering
  • Building a rapid prototype
  • Solution configuration
  • Report development, integration and other services as required
  • Process design, data migration advice, testing and implementation as required
  • Training and go live support

Benefits

  • Accelerates deployment
  • Embeds best practice
  • Reduces adoption challenges
  • Ensures solution benefits are fully realised

Planning

Planning
Planning service Yes
How the planning service works Delivered through planning and requirement workshops, coupled with rapid prototyping.
Planning service works with specific services Yes
Hosting or software services the planning service works with Microsoft Project Online

Training

Training
Training service provided Yes
How the training service works As an optional additional service, Program Framework can provide training to your users to allow them to improve their project management skills using Microsoft Project.
Training is tied to specific services Yes
Services the training service works with Microsoft Project Online

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works This service will assist those users currently working on Microsoft Project Server move to the cloud version by highlighting the differences and additional features of the cloud version, Project Online.
Setup or migration service is for specific cloud services Yes
List of supported services Microsoft Project Online

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works We offer post implementation support for Microsoft Project Online on a fixed price basis.

Service scope

Service scope
Service constraints Overseas support would normally be done remotely. UK based customers can have support visits on request.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response to a support request on the online helpdesk system occurs within 30 minutes with an email reply with a ticket number.
During deployment the Silver support level applies, with these response times:
Severity 1 - Major functionality loss impacting many or all users - 4 business hours
Severity 2 - Minor functionality loss impacting few or no users - 16 business hours
Severity 3 - - No functionality loss impacting any users - 4 business days
If faster response times are required, the Gold support level is available under the Customer Support Service Offering at additional cost.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels During Deployment, support is at Silver Level:
Major Issues (Most or all users impacted) - 4 business hours;
Minor Issues (Few or no users impacted) - 16 business hours;
Queries - 4 business days.

Gold level is available at higher cost, with hours covered extended to 5.30:
Major Issues (Most or all users impacted) - 2 business hours;
Minor Issues (Few or no users impacted) - 8 business hours;
Queries - 2 business days.

Dependent on the severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.
Cost of the higher level support is dependent on the number of users, and is defined in the Customer Support Service Offering.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £12800 per instance
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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