Bulk SMS Limited

Healthcare and NHS SMS

Send patient reminders and contact colleagues and staff via text messaging through the secure and confidential VoodooSMS portal. Get patient feedback through two-way messaging. Integrate CRMs with the VoodooSMS portal through API for automation and efficiency.

Features

  • Cross-platform integration via API
  • Send and receive conversational text messages online
  • Send attachments via SMS
  • Real time reporting
  • UK Mobile Networks
  • Shortcodes
  • Conversational SMS
  • Unicode supported
  • Email to SMS / SMS to email
  • Portal can be accessed online

Benefits

  • 98% read rate means fewer missed appointments
  • Patient friendly with personalised SMS
  • Reduces amount of calls made and saves time
  • 24/7 UK customer support
  • Fully secure and confidential system
  • UK data centres
  • Online access does not require software to be installed
  • No minimum or maximum use

Pricing

£0.0174 per unit

Service documents

G-Cloud 10

352680489352259

Bulk SMS Limited

Gareth Davies

01484 599 311

gareth.davies@voodoosms.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Zapier, Magento, Magento 2, Opencate, VirtueMart, Woocommerce, Wordpress, Shopify, OSCommerce, RDB Pronet
Cloud deployment model Hybrid cloud
Service constraints The constraints are those imposed by existing SMS technology.
System requirements
  • Internet Access
  • Windows/MacOS /Linux internet browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 60 minutes Monday to Friday, within 120 minutes at weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is available 24 hours a day, 7 days a week. Telephone/email/ticket support is at no extra cost. On site support is provided volume dependent. A technical Account Manager will be assigned.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full online and telephone training is provided, along with onsite training if required. Help documentation is available online and the user's Account Manager will be available to assist with the onboarding process.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Download of data via CSV / XLS
End-of-contract process If the user is pre-paid, there is no extra cost at the end of the contract. Credits do not expire but are refundable if unused. If the user is post-paid, then they will be invoiced on the 1st of the following month after the contract has ended on 30 day terms. There are no additional costs to export data or close the account.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The VoodooSMS website is fully responsive, with all desktop features being available on the mobile site.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing None
API Yes
What users can and can't do using the API Users are issued an API username and password when an account is created which can be managed in the portal. API clients can be added or removed from within the account. Our API documentation is available to view online and our in-house team of developers can help facilitate an integration. API features include IP security, quiet times, truncate sender ID and auto-remove invalid characters which can all be amended through the API section of the portal. The API allows for the sending and receiving of SMS, retrieving delivery receipts, retrieving contact lists, adding to a contact list, retrieving balance information, transferring credits between accounts, auto-list and short URL tracking. Limitations are imposed only by that of current SMS technology, i.e. 11 character sender ID, maximum message length is 918 characters.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Outbound messages and sender IDs are created by the user, and inbound message configuration such as forwarding, listing and replying can be fully customised by the user depending on their requirement.

Scaling

Scaling
Independence of resources We ensure enough resources are available.

Analytics

Analytics
Service usage metrics Yes
Metrics types Full reporting is provided via the portal and also via API including contact number, sender ID, sent time, delivery time, delivery status and click tracking if using short URLs.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach Encrypted backups offsite.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via the Portal and/or API
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • VCF
  • Zip
  • XLS
  • XLXS
  • Manually Entered
  • Copy/paste

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Data encryption where required, physical access limitation, VPN access to backend servers.

Availability and resilience

Availability and resilience
Guaranteed availability We aim for 99.9% up time and currently offer 99.94%. Compensation is given in the form of credits for any user affecting service outages.
Approach to resilience Available upon request.
Outage reporting Currently via email alerts, we are about to launch a status website where users can check 24/7.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels VPN Access and two factor authentication.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Sysnet Global Solutions
PCI DSS accreditation date 17/03/2018
What the PCI DSS doesn’t cover All relevant aspects are covered.
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Following ICO and Ofcom guidelines along with company policy regarding information security, data protection policy.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have several change management controls in place depending upon the level of change.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach New code is scanned for vulnerabilities, we are about to deploy a redundant Layer 7 Firewall.
Protective monitoring type Undisclosed
Protective monitoring approach We have active network monitoring for unusual activity, the platform is regularly scanned for known vulnerabilities via a 3rd party tool and we run penetration tests. Any failures or identified compromises are immediately addressed with the highest priority.
Incident management type Supplier-defined controls
Incident management approach We have an internal pre-defined process to approach which is based upon ITIL standards. Users can open a support ticket via email or phone and incident reports are provided via email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.0174 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial The VoodooSMS portal is available to trial free of charge with 500 free test credits. All services apart from inbound SMS are available with the free trial service by default, though inbound SMS trials can be arranged. There is no limited time period for the free trial.
Link to free trial Www.voodoosms.com/free-account

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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