Landmark Information Group Ltd

Landmark Cloud Geospatial and Addressing Service

Geospatial Services, Addressing Solutions and Property Intelligence as a service from Landmark’s secure private high availability cloud platform. Select the tools and functions you need and couple with our Data as a Service and Cloud Support Services for all your geospatial needs in a highly cost-effective and low risk solution.

Features

  • GIS, Geospatial, Addressing and Property Intelligence as a service
  • Access to hundreds of national mapping sets
  • Manage and maintain your GIS/Geospatial data
  • GIS visualisation and geospatial analysis
  • WMS/WFS data feeds
  • “Always on” - High availability secure and resilient cloud environment
  • Branded and configured to your specific needs
  • INSPIRE compliant
  • Proven across government
  • Data transformation and conversion

Benefits

  • Easy access to enterprise geospatial tools and functionality
  • Cross market and cross sector tools
  • Cost efficiencies – payment by function and usage
  • Choose your functionality, design and branding
  • Allows you to focus on your core business
  • Compliant with CESG security principles
  • Scalable and flexible to meet your evolving needs
  • Integration with your business system
  • Open future-proofed technology base
  • Improving the user experience – intuitive attractive services

Pricing

£500 per unit per month

Service documents

G-Cloud 9

351755394448677

Landmark Information Group Ltd

Paul Morris

03300 366375

Paul.Morris@Landmark.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements Web facing

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Initial response within two hours, 24/7
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our Zendesk application adheres to Section 508 Accessibility
Web chat accessibility testing Internal tests with users who require accessibility features and toolsets which measure adherence to standards
Onsite support Yes, at extra cost
Support levels P1 - No Service - 2 hour resolution;
P2 - High Impact - 4 hour resolution;
P3 - Low impact - 24 business hours resolution;
P4 - No impact - 72 business hours fix
This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We engage directly with users of the service to understand their needs through requirements management techniques. Scale of support can range from a full project to small configuration requests. We supply architects, developers, DBAs and engineers to cover all elements of Cloud software provisioning using Landmark and third party services. Training is supplied onsite, online and/or by user documentation according to customer preferences and our own recommendation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Service Desk FAQ
End-of-contract data extraction Data can be downloaded by the user or Landmark can transfer via the Internet or on physical media
End-of-contract process Agree and execute exit plan as per customer specific requirements

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service User interface styling will differ according to the device(s) used
Accessibility standards None or don’t know
Description of accessibility The service interfaces are map-based: within these constraints, we endeavour to provide as broad a range of accessibility as possible, working with our clients to ensure we meet their specific requirements
Accessibility testing Internal tests with users that require accessibility features and toolsets which measure adherence to standards
API Yes
What users can and can't do using the API APIs are used for consuming or uploading data and consuming mapping related imagery. Users can specify the processes for uploading and downloading data (for example) through API configuration.
Changes are subject to joint Landmark/customer control
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Extensive customisation is available to customers. You can see more detail in our Service Description document.
Via requests to the service desk or delivery managers in relation to configurable items.

Scaling

Scaling
Independence of resources Resource Pools, segregated networking, and/or separate hardware. Each service will have allocated CPU and memory as determined through performance testing

Analytics

Analytics
Service usage metrics Yes
Metrics types Service Availability,
Web performance,
Transaction response time,
Number of hits
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach By a combination of standard selection (geospatial and analytical) reporting outputs in a range of formats or on request for specific or items requiring special configuration
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats A full range of formats per our Service Description document
Data import formats
  • CSV
  • Other
Other data import formats
  • We accept standard open data formats
  • A full range of formats per our Service Description document

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks All internet facing connectivity is protected by multiple layers of accredited firewalls
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Service availability standard is 99.95% . This is guaranteed by Service Level Agreements underpinned by a service credit regime, agreed at contract inception.
Approach to resilience Active Active capability via multiple geographically diverse data centres. All physical components within the data centre are deployed in at least an N+1 configuration and the same applies for virtual processes
Outage reporting PRTG monitors all components and reports outages or degradation to the support teams, via email, NOC and text alerts as required

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels All management and support interfaces can only be accessed by Landmark staff through a separate management cluster and authentication system
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 19/12/16
What the ISO/IEC 27001 doesn’t cover All items related to the service are covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials
Information security policies and processes Personal, Physical, Information, communications, access control, Compliance and Business continuity

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All assets are tracked and monitored throughout their lifecycle for performance, reliability and effectiveness. All configuration and change is governed by our ISO27001:2013 information and security controls. The primary objective of the process is to ensure the integrity of the live service assets are protected whilst at the same time responding to changing business needs. Changes being delivered in a timely fashion to the appropriate levels of quality and risk.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All potential threats are identified under our ISO27001:2013 security controls. Emergency patches are applied within 24 hours; others within 5 days of approval. QualysGuard and Kenna provide the back-bone of our Vulnerablity Management design and associated processes.
Protective monitoring type Supplier-defined controls
Protective monitoring approach All potential threats are identified under our ISO27001:2013 security controls and associated end-point monitoring. Emergency responses are applied within 24 hours. Conforms to GPG13, utilising ELK stack across infrastructure and application tiers together with AlienVault Ossim and internal processes and procedures
Incident management type Supplier-defined controls
Incident management approach Incidents will progress through a life-cycle based on the standard ITIL model as follows:
1. Notification, Categorisation and Prioritisation
2. Investigation and Diagnosis
3. Recovery and Resolution
4. Closure
All reported incidents are managed by our support desk. Incident reports and their resolutions are disseminated internally and directly to our clients.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £500 per unit per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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