Azimap GIS Cloud Support Services

Azimap is a secure cloud hosted geographic information system (GIS) that connects maps, apps and data to people for decision marking and citizen engagement. Available as a SaaS or on premises instance Azimap makes GIS accessible and promotes sharing of maps from a desktop or device. On-boarding and consultancy provided.


  • National address and gazetteer support (LLPG and AddressBase)
  • Cloud solution that can be hosted locally
  • Ensures INSPIRE compliance by storing metadata in a common way
  • Intuitive interface to support task completion
  • Consumes shp, kml, geodatabase, geotiff, Geocode and WMS data
  • GIS tools for both the power and novice gazetteer
  • Routing, DriveTime Analysis, measuring and polygon split tools available
  • Single logon via active directory authentication
  • Knowledge base, training and on-boarding support available
  • Dedicated project delivery and client management support team


  • Secure GIS hosted in a cloud or on-premise instance
  • Promote collaborative team work throughout your organisation
  • Centralised spatial data repository
  • Cost Control, via the need for reoccurring user licenses
  • Integrates with existing databases
  • Customised address base search and active directory integration
  • Accessible on desktop, mobile or tablet device
  • Efficient dissemination of data for citizen engagement
  • Documented APIs for easy integration and customisation
  • Documented product roadmap


£15000 to £60000 per instance per year

  • Education pricing available

Service documents


G-Cloud 11

Service ID

3 5 0 9 7 8 8 7 5 9 7 8 2 6 5



David McQuillan



Planning service
How the planning service works
Azimap adopts a customer first approach to delivering solutions in the cloud or on premise. We work with clients to define and document requirements to support the creation of project plans and establish project milestone based on the defined deliverables.
Planning service works with specific services


Training service provided
How the training service works
To help customers get started we offer the following a onboarding support:
- onsite training
- virtual training
- online user guides
- online videos
- direct access to client support team
- dedicated account management
Training is tied to specific services
Services the training service works with
Azimap Cloud GIS

Setup and migration

Setup or migration service available
How the setup or migration service works
During the project requirements phase, a dedicated project team which will include a dedicated account and project manager will work in partnership with the client to fully understand and document existing processes and infrastructure to create a migration plan to ensure minimal distribution on existing services.
Depending on the data sources and target environment this could include cloud infrastructure provision, installation and configuration as well as data migration.
Our project team have extensive experience of migrating large and in many cases complex geospatial datasets from multiple legacy applications to Azimap, to create a centralised repository for spatial data.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Whilst Azimap is not ISO accredited our processes and procedures are compliant to ISO standards,
To maintain quality standards within the project delivery and testing stages we have adopted an agile working and PRINCE 2, project management methodology.
Application testing is both a manual and scripted process. Performance testing is conducted during and after deployment to ensure the application operates at optimum level.
Penetration tests are also carried out on deployment.

Security testing

Security services

Ongoing support

Ongoing support service
Types of service supported
Hosting or software provided by your organisation
How the support service works
Access to technical support engineers is available Monday - Friday by telephone between 08:00 - 18:00. Customers can also raise issues via the online support desk which provides out of hours support. Incidents are classified into one of the following categories - * Level 1: Where a major fault occurs such that a business critical function is not operational and major user inconvenience is being caused. Response Time: 2 hours Resolution Time: 24 hours * Level 2: Where a fault occurs such that a function is not operational but a workaround is available and is causing significant user inconvenience. Response Time: 5 hours Resolution Time: 3 days * Level 3: Where a fault occurs such that a non-critical function is not operational and is causing an inconvenient problem but is not causing significant user inconvenience. Response Time: 1 day Resolution Time: 5 days * Level 4: Where a fault occurs such that a cosmetic, non-urgent problem is being caused, e.g. a field is in the wrong position. Response Time: 3 days Resolution Time: 10 days Refunds are made via a direct repayment.

Service scope

Service constraints
Not applicable

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are based on what has been agreed within a clients SLA. Response times are based on severity and impact on the production environment.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
Service levels very dependent on what has been agreed within the Service Level Agreement. However as standard we provid technical support between 8:00am to 6:00pm Monday to Friday. Out of hours support is available based on client requirements. The following levels of service is available Level 1: Response time 1 hour e.g. system unavailable Level 2: Response time 3 - 4 hours e.g. defect in the system which is impacting workflow or publishing / sharing of maps Level 3: Response time 24 hours e.g. issue which does not impact workflow, processes, publishing or sharing of data


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)


£15000 to £60000 per instance per year
Discount for educational organisations

Service documents

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