Phoenix Software Ltd

Mimecast S1

Email security is therefore a critical defence against cyber criminals seeking to capture and exploit valuable corporate information, extort money, and disrupt business operations. Mimecast S1 security uses sophisticated, multi-layered detection and intelligence to protect against the spam, viruses and the latest targeted threats.


  • Multi-layered malware protection against known and zero-day threats.
  • Industry Leading SLA's
  • Immediate enforcement of email security and DLP policies
  • Sandbox email attachments to protect against malicious scripts.
  • Transcribe attachments in real time
  • On-click URL scanning
  • Protection against social engineering attacks
  • Perpetual, journal email archive
  • Always-on email continuity
  • Detailed audit, logging and reporting


  • Protects users from malicious attachments in emails.
  • Protects users from malicious urls in emails.
  • Protects users from impersonation attacks soliciting fund transfers
  • Removes the burden of managing newsletters from users
  • Allows users to quickly retrieve email from their archive
  • Allows users to continue to send/receive email during outages
  • Comprehensive compliance, e-discovery and litigation support journal archive
  • Reduce cost and complexity through single cloud platform
  • Single administration console to manage all services
  • User access from Outlook, Mac, Mobile and Web Browser.


£25.20 per user per year

  • Education pricing available

Service documents


G-Cloud 11

Service ID

3 5 0 4 0 3 3 4 5 0 6 1 4 8 2


Phoenix Software Ltd

Jonny Scott

01904 562200

Service scope

Software add-on or extension
What software services is the service an extension to
Extension to messaging platform services – eg On Premise Exchange, Office 365, Google Apps
Cloud deployment model
Private cloud
Service constraints
See Service level Agreement
System requirements
  • An existing messaging platform
  • On Premise Exchange, Office 365, Google Apps

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard/Business Support: 8am - 6pm. Priority Support: 24x7
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Standard Support: Email support available during local working hours (8am to 6pm) Business Support: Telephone support available during local working hours (8am to 6pm)
Priority/Platinum Support: 24x7 telephone support. Technicians are available 24x7 either directly or through a call answer service. Email support is available during local working hours.
Support available to third parties

Onboarding and offboarding

Getting started
On boarding – Connect Application, backed with a dedicated connect engineer. Off Boarding – Customer driven, however assistance can be provided by Mimecast.
Service documentation
Documentation formats
End-of-contract data extraction
Off Boarding – Customer driven, however assistance can be provided by Mimecast.
End-of-contract process
Gateway services would cease to function. Customer data is retained until data extraction is complete

Using the service

Web browser interface
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
What users can and can't do using the API
Utilisation of a reporting dashboard - via Splunk
API documentation
API documentation formats
API sandbox or test environment
Customisation available


Independence of resources
We continuously monitor the utilisation of our underlying grid architecture data centre and ensure that additional infrastructure is deployed to maintain a 30% buffer to maximum utilisation.


Service usage metrics
Metrics types
Graphical or Tabular reporting around message flow, bandwidth usage. Provided on a scheduled basis. Customer Service reports around threats and product feature usage.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller (no extras)
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Via secure FTP download or the provision of an encrypted disk.
Data export formats
Other data export formats
  • .eml
  • Zipped .eml
Data import formats
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Approach to resilience
Outage reporting

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Authentication can be accomplished via a Mimecast cloud password, Active Directory pass-through authentication, Mimecast’s 2-step Authentication, ADFS, Azure AD, and SAML 2.0 compliant authentication platforms for two factor authentication and SSO. Active Directory integration is performed via LDAP/LDAP(S).
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
21, 04, 2012
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
ISO27018, ISO22301, SOC 2, HIPAA

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27001, 27018, and 22301
Information security policies and processes
Mimecast’s information security policies and processes are in alignment with ISO27001 and NIST

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
High impact changes have been identified and are subject to a documented change control procedure which includes support tracking, approved workflows, and fall back procedures. Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Mimecast monitors vendor security bulletins for vulnerabilities to platforms in use and utilizes several vulnerability scanners which both continually scan and provide static analysis of the environment for new vulnerabilities. Vulnerability Results are correlated against events and suspicious activities logged within the organizations SIEM. The severity of vulnerabilities are assessed based on their impact and likelihood and risks are adjusted accordingly against both manual analysis and system events. Critical discovered vulnerabilities are discussed within one working day of the vulnerability being discovered. Mimecast has the capability to roll out patches globally within minutes if required.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
System and network logs are aggregated to a centralized SIEM and configured for alerting and monitoring by the Security team.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Mimecast has a formal incident reporting process. All Mimecast staff who deal with client systems are trained on what constitutes an information security event and how to report it. The incident management roles and responsibilities of Mimecast staff, contractors and third-parties are formalized and documented. Mimecast has established an Incident Response Team, which also includes regional incident handlers for each territory of operation. Mimecast implements the SANS Institute Six-Step Incident Response Methodology that covers; 1. Preparation; 2. Identification; 3. Containment; 4. Eradication; 5. Recovery; and 6. Followup and Lessons Learnt

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£25.20 per user per year
Discount for educational organisations
Free trial available

Service documents

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