MDB Service Consulting Ltd

Service Strategy & Transformation

MDB Service Consulting specialises in assisting Businesses transform the way they work. Combining Cultural, Process and Technology change we aim to help you get the most from your business.
We offer Remedy / ServiceNow Implementation & Development Services including requirements capture, TOM, SRD development and Testing Services for ITSM Solutions


  • Business Change
  • ITSM Implementation (BMC Remedy / Service Now etc.)
  • ITIL Process improvement & Maturity
  • Target Operating Model
  • Technology Strategy
  • Requirements Definition
  • Process Definition
  • Benefits Capture & Realisation
  • ITSM Test Services
  • ITSM Development


  • Increases Efficancy
  • Better working Practice
  • Process control
  • Best use out of tools
  • Process & Toolset integration
  • Improved procurement decisions
  • Cultural change
  • Tangible Business Case
  • Quality delivery outcome


£650 to £1400 per person per day

  • Education pricing available

Service documents

G-Cloud 10


MDB Service Consulting Ltd

Mike Braithwaite



Planning service Yes
How the planning service works MDB Service Consulting assists in the creation of your vision; Building your Benefits Case; Requirements Definition; Business Change.

We understand that before you can transform your business, you need to have a vision of where you want to be. MDB Service Consulting can help you make your vision a reality assisting in creating your Target Operating Model that supports your cloud strategy.

Whether looking to procure technology or drive change, you are going to need concise requirements. MDB Service Consulting has extensive experience to help gather, refine and document your business requirements to ensure you make the right procurement decision.

MDB Service Consulting can take these benefits and build a real and tangible business case supporting both your procurement and strategy decisioning.

Embarking on a transformation journey can be difficult, especially if you need to change the culture of the organisation.
MDB Service Consulting can help transition you through these changes, whether small or large scale to ensure the successful adoption of your Cloud strategy.

Using tried and tested methodology, we can help build a real and tangible business case to support your cloud strategy whilst shortening the timescales for procurement, contract negotiations and delivery.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • ITSM Service Toolset (e.g. BMC Remedy, ServiceNow)
  • Cloud Implementations


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Migrating from On Premise to a Cloud solution can be a difficult task; full of unseen issues.
MDB Service Consulting has extensive experience in assisting Customers with this migration from a technical and cultural perspective.
Our experienced team can work closely with your business and existing technical staff to smooth the implementation and ensure that any transition is a seamless experience for your customers.
MDB Service Consulting understands the transition to a hosting partner requires a change in the way of working. We can help with the Process Changes required to meet both regulatory and audit requirements; whilst assisting your organisation on the cultural changes required to work with the new solution.
Setup or migration service is for specific cloud services Yes
List of supported services
  • ITSM Solutions (e.g. BMC Remedy, ServiceNow etc.)
  • Cloud Hosting Migrations

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Specifically, around the I'm implementation of cloud ITSM solutions, MDB Service Consulting can provide support for Unit, Integration, Performance and User Acceptance Testing.
Experiences Test Leads can either directly manage or work alongside your existing test practice to ensure that the the Cloud solution that you have procured meets both your technical and business requirements.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints MDB Service Consulting Services do not have any constraints. Services can be delivered in any Geo-Location, either remotely or preferably on the Customers site.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels MDB Service Consulting is a consultancy company, therefore doesn't supply any 'Support Services' outside of those to support the customer programme of work.
Any support will be supplied in accordance to the consultancy rate card.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)


Price £650 to £1400 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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