Altinet Ltd

Druva InSync Endpoint Cloud Backup

CX:InSync is a highly scalable solution for the mobile workforce that converges data availability (backup, restore, and share) and data governance (DLP, eDiscovery enablement, tamper-proof audit trails, and
compliance management via full text search and alerts) into a single platform across end-user information on endpoints and cloud applications.


  • Backup and restore capabilities across all end-user endpoints
  • End user management through client or mobile application
  • Administrative Dashboard and Reporting
  • Global File Deduplication
  • Enterprise Integration
  • Enterprise Grade Security
  • Storage – 50GB of Storage a month per user


  • Compliance to new and evolving legislation such as PCI-DSS
  • BYOD polices allowing your users to securely access corporate data
  • Audit users if they are sharing data to cloud applications
  • Security protecting all data in transit with 256Bit SSL encryption,
  • Shared workspaces for staff to collaborate from anywhere
  • Empowering your users to work from anywhere at any time
  • Deployment capability to re-enable data on new devices remotely


£48 to £120 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9


Altinet Ltd



Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The following product options are available as add-ons for Endpoint Device protection data source only.

CX:inSync Cloud File Share
CX:inSync Cloud Cache
Cloud deployment model Public cloud
Service constraints No
System requirements Mac or Windows Endpoint Devices

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority - Critical - 1 Hour Response - 4 Hour Follow Up
Priority - Critical - 2 Hour Response - 8 Hour Follow Up
Priority - Critical - 4 Hour Response - 24 Hour Follow Up
Priority - Critical - 8 Hour Response - 48 Hour Follow Up
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Druva requires you to log into the support portal and click Chat Now
Web chat accessibility testing In-House
Onsite support Yes, at extra cost
Support levels Business Critical (Standard)

Priority Critical - 1 Hour Response - 4 Hour Fix
Priority High - 2 Hour Response - 8 Hour Fix
Priority Medium - 4 Hour Response - 24 Hour Fix
Priority Low - 8 Hour Response - 48 Hour Fix

Premium Business Critical (Optional)

Priority Critical - 30 Mins Response - 2 Hour Fix
Priority High - 1 Hour Response - 4 Hour Fix
Priority Medium - 2 Hour Response - 12 Hour Fix
Priority Low - 4 Hour Response - 24 Hour Fix
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All end users have the option to use a Druva engineer to assist with the initial implementation. There is also documentation available through the support portal.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction They can download the data to a specific source or share the data to a new location.
End-of-contract process Advice on how to extract data is included in the support agreement, but assistance migrating away from the service would be an additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The system is fully configured through the cloud portal and therefore all features available in the solution are managed online.
Accessibility testing To Be Answered
Customisation available No


Independence of resources By using a Public Cloud provider such as AWS it ensures we can expand the environment quickly but also have systems in place to expand automatically should the network reach a certain capacity.


Service usage metrics Yes
Metrics types Storage levels are provided on the system in TB as this directly relates to the license model.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra support
Organisation whose services are being resold Druva

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Download locally onto an endpoint machine or share.
Data export formats
  • CSV
  • Other
Other data export formats Format that the data was uploaded.
Data import formats Other
Other data import formats PDF, DOC, CSV, PNG are the most common

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Multiple AWS instances to ensure high availability.
Approach to resilience Available on request
Outage reporting Through a public dashboard and email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Needs C
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Information Security Management (ISMS)
ISO/IEC 27001 accreditation date 01/01/2013
What the ISO/IEC 27001 doesn’t cover We are accredited to the ISO27001 certification, which is a specification for information security management (ISMS). This means from the moment you enter one of our offices to when you utilise one of our services, we have implemented adequate and appropriate security controls to protect company information and assets.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification External Organisation
PCI DSS accreditation date None
What the PCI DSS doesn’t cover Nothing
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Druva have an internal process which is available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach To Complete
Vulnerability management type Supplier-defined controls
Vulnerability management approach To be completed
Protective monitoring type Supplier-defined controls
Protective monitoring approach To be completed
Incident management type Supplier-defined controls
Incident management approach To be completed

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £48 to £120 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 Day Unlimited License Trial


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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