Howell Technology Group Limited

HTG Google (GCP) IaaS, PaaS, SaaS, and DaaS services

Google Cloud Platform (GCP) Hosting and Managed Services including IaaS, PaaS, SaaS, and DaaS and all other associated services.

Extensive experience through successfully migrating large public and private sector workloads to GCP since 2013.

Features

  • Full range of GCP services
  • Security and regulatory compliance for cloud services
  • Optimisation services (performance & cost)
  • Design, Build, and Support services
  • Storage services including hybrid, backup, BCDR, and archiving
  • Full management & monitoring
  • 24x7x365 Support
  • GCP specialist services, including Managed Instance and PaaS
  • Projection and planning services, including performance, demand, and cost
  • Integration specialist and expertise

Benefits

  • Direct, immediate access to GCP services
  • Highjly experienced partner that understands your business and complexity
  • Flexible, scalable services to meet changing or uncertain needs
  • Reduce management overheads, leveraging HTG expertise
  • Cost effective services through optimised design and management
  • Assurance when migrating highly sensitive data
  • Cost control through use of Optimisation and Managed services
  • Assured planning and migration for specific workloads
  • Confidence in planning and migrating to GCP
  • Multiple commercial models available

Pricing

£0.99 to £99 an instance an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at graham@htg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 4 9 6 8 6 2 3 8 5 5 1 3 0 1

Contact

Howell Technology Group Limited Graham Wight
Telephone: 03304609828
Email: graham@htg.co.uk

Service scope

Service constraints
None
System requirements
  • Microsoft Windows Windows 10, 8.1, 7
  • Minimum Apple MAC OS 10.11 or later
  • Linux OS x86
  • Apple IOS iOS 9.0 or later
  • Google Chrome
  • Android 4.4 and up
  • Microsoft Windows Server 2016, 2012, and 2012R2.
  • HTML 5 browser enabled devices

User support

Email or online ticketing support
Email or online ticketing
Support response times
UK Mon-Friday 8am-6pm excluding public holidays

Priority - Response - Update frequency
1 (Critical) - 30 Minutes - 1 Hour
2 (High) - 1 Hour - 2 Hours
3 (Medium) - 1 Hour - Daily
4 (Low) - 1 Hour - Every 2nd Day

Outside of working hours TBD
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Zoho Web chat is utilised and works in conjunction with the end device assistive technology devices
Onsite support
Yes, at extra cost
Support levels
HTG is a specialist partner with all major cloud hosting providers such as Microsoft Azure, Amazon AWS, Google GCP, and Citrix Cloud. As an MSP and CSP, we provide dedicated 1st line monitoring and triage resource, weekly/monthly reporting, advanced troubleshooting/ problem management, independent platform assurance along with Pre and Post-Sales Support. HTG follow ISO27001 and ITIL service management processes to support customers in aligning IT services with the needs of the business. HTG also have an established help desk, providing support Monday to Friday, 9am - 5pm. However, this help desk can be made available to support the additional needs of the client. - HTG is also certified in all our software services technologies which include Microsoft, AWS, Google, Citrix, Nutanix, VMware, ThinPrint, ThinPrint, IGEL, LoginVSI, ControlUP, and Cloudhouse. This provides access to our highly qualified consultants along with access to our well-established escalation paths into all of these organisations and community users groups that we are pro-active in.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
HTG provide a full on-boarding service with supported online training supporting user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Data can be extracted through multiple solutions and HTG will work with the end user to determine the most appropriate solution that meets their requirements.
End-of-contract process
HTG will immediately stop providing the agreed service.

Payments due or payable by you under this agreement will become due and payable immediately, including any unpaid charges due for the remainder of the initial term or any renewal term (except where the agreement has ended for HTG's material breach).

Within 30 days after this agreement ends, each of us will return all confidential information of the other in its possession at the time this agreement ends and will not make or keep any copies of that confidential information except as required to comply with any applicable legal or accounting record keeping requirement.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
HTG provision the Cloud Storage service from highly available hosting suppliers.

These are secure, resilient and well equipped to handle the demands of future computing trends such as high density computing, virtualisation, energy conservation, distributed storage and multi site disaster recovery.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Citrix Analytics
  • Azure Dashboards
  • End-to-end network and application management, visibility, and automation
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Citrix, Microsoft, Amazon, VMware, Google, Cloudhouse, IGEL, ThinPrint, ControlUP, LoginVSI

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Virtual Machines
  • Databases
Backup controls
HTG Managed Service provides full support for backups
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
HTG will ensure 100% uptime for Cloud Hosting Platform services as monitored by HTG systems, in line with industry best practice. Only a Cloud Hosting Platform activated by a customer at the time of a failure will be covered by this SLA.

Should a Cloud Hosting Platform fall below the 100% uptime, HTG will work with the customer and use all commercially reasonable endeavours to recover the Cloud Hosting Platform and any associated data.
Approach to resilience
Available upon request.
Outage reporting
Email alerts, API integration with Serivce Now, and public dashboards

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to all service interfaces (for consumers and providers) is constrained to authenticated and authorised individuals.

Remote management access is authenticated and directly associated to authorised individuals rather than group accounts.

All managed systems monitored and access logged and tracked for auditing purposes
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR Limited
ISO/IEC 27001 accreditation date
17/10/2016
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
HTG have an internal security policy and comply with ISO/ IEC 27001 recommendations.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
HTG's change management processes are in line with ISO27001 control A.12.2 Controlled mechanism for making changes to the operational environment are in place.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
HTG vulnerability management process is aligned with ISO27001:2013 control A12.6.1 which addresses 3 key areas:

• Timely identification of vulnerabilities
• Assessment of or exposure to a vulnerability
• Defined measures to address the risk
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
HTG Protective Monitoring process is aligned with ISO27001:2013 control A.12.4 which details:

• Event Logging
• Protection of log information
• Admin & operator logs
• Clock synchronisation
• Incident Management
Incident management type
Supplier-defined controls
Incident management approach
HTG incident management process is aligned with ISO27001:2013 control A.16.1 which details:

• The full incident management procedure
• Responsibilities & procedures
• Assessment of and decision on security events
• Response process
• Evidence collection
• Learning from incidents

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
VMware, Hyper-V ,Citrix XenServer, Nutanix Acropolis AHV
How shared infrastructure is kept separate
Each tenant’s servers are segregated into their own VLAN. HTG consults with clients determine if servers need configured to further split server farms over separate security zones. This ensures that uncontrolled network communications do not occur through adjacent architectural tiers storage presentation is segregated through the use of fibre-channel zoning, prohibiting any host from accessing unauthorised storage areas

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Our offerings reside in public cloud data centres which adhere to the EU code for energy-efficient datacentres. In addition to the code, these data centres promote carbon neutrality and the use of renewable energy.

Pricing

Price
£0.99 to £99 an instance an hour
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at graham@htg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.