Zalaris Consulting UK Limited

Zalaris - SuccessFactors Implementation Services and Managed Support Services

A full range of implementation, project management and technical services to support the configuration and implementation of HCM / HR and Payroll solutions. Zalaris UK utilises the SAP Activate methodology and is referenceable in the UK Public Sector environment.

Features

  • Access to Zalaris UK consultant design & delivery expertise.
  • Zalaris UK project management.
  • Zalaris UK project methodology (adapted as clients require).
  • Integration with other cloud or on-­premise systems.
  • Identification of appropriate solution (process, technology, etc.)

Benefits

  • Tailoring to client requirements.
  • Application of externally recognised good practice.
  • Provision of knowledge transfer and training.
  • Minimised disruption.
  • Maximised return on investment (ROI).

Pricing

£280 to £1080 per person per day

Service documents

Framework

G-Cloud 11

Service ID

3 4 9 5 8 3 1 6 3 1 4 9 1 0 7

Contact

Zalaris Consulting UK Limited

Will Jackson

07901 556 186

info_uki@zalaris.com

Planning

Planning service
Yes
How the planning service works
Zalaris UK&I can provide services to assess your organisation during "transition". The transition phase aims to gather critical information about current and future processes and systems to provide the project with a clear understanding of solution scope and change impact.

In addition, any proposal would include a fully costed project and resource plan. Once underway, our Project Manager would work closely with your project and business representatives throughout the project lifecycle.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
SAP SuccessFactors

Training

Training service provided
Yes
How the training service works
Zalaris UK&I can provide a range of training on the solutions we deploy covering IT (technical), Super User (Admin) and End User training.

We do this usually in a classroom environment, tailoring the training to meet your requirements. Materials are provided for your ongoing reference.

In addition, SAP provides online help reference materials, training documents, job aids and end-user customer communities which provide a valuable resource to our customers.
Training is tied to specific services
Yes
Services the training service works with
SAP SuccessFactors

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We work with customers to aid the transition to the cloud from both a business and technical perspective. We offer both business transformation service and implementation services for HR.

Zalaris UK&I can be your Transformation Partner. We can help you through the full transformation life cycle. Some of the key business transformation services that Zalaris UK&I offers include:
- Transformation Strategy & Roadmap - creating a robust roadmap that is underpinned by structured benefits and business cases.
- Organisation Design - structuring the business for success.
- Shared Services - creating a world-class HR Shared Service Centre.
- Change Management - overcoming resistance to change and delivering benefits.

Zalaris UK&I offers a range of implementation services to design, build, test and launch HR solutions into your organisation.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Zalaris UK&I has a UK-based Support Desk which typically provides second level support to our customers. This fills the gap in skills/advice that the customer may have in-house and the "break/fix" support offered by SAP.

Service scope

Service constraints
No.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is via a service desk that is staffed Mon-Fri 09:00 - 17:00.
Standard response times are within Zalaris UK&I's stringent SLA.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Zalaris UK&I provides Level 2 support. Where SAP SuccessFactors is purchased (separate G-Cloud service offering) then SAP provide Level 3 support. Typically we find our customers manage Level 1 support.

Our Support Desk is located in the UK and managed by Zalaris UK&I's UK based Support Manager. We have dedicated Support consultants based around the UK but can also offer nearshore and offshore support.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
SAP

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£280 to £1080 per person per day
Discount for educational organisations
No

Service documents

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