Zalaris - SuccessFactors Implementation Services and Managed Support Services
A full range of implementation, project management and technical services to support the configuration and implementation of HCM / HR and Payroll solutions. Zalaris UK utilises the SAP Activate methodology and is referenceable in the UK Public Sector environment.
- Access to Zalaris UK consultant design & delivery expertise.
- Zalaris UK project management.
- Zalaris UK project methodology (adapted as clients require).
- Integration with other cloud or on-premise systems.
- Identification of appropriate solution (process, technology, etc.)
- Tailoring to client requirements.
- Application of externally recognised good practice.
- Provision of knowledge transfer and training.
- Minimised disruption.
- Maximised return on investment (ROI).
£280 to £1080 per person per day
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Zalaris Consulting UK Limited
07901 556 186
|How the planning service works||
Zalaris UK&I can provide services to assess your organisation during "transition". The transition phase aims to gather critical information about current and future processes and systems to provide the project with a clear understanding of solution scope and change impact.
In addition, any proposal would include a fully costed project and resource plan. Once underway, our Project Manager would work closely with your project and business representatives throughout the project lifecycle.
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||SAP SuccessFactors|
|Training service provided||Yes|
|How the training service works||
Zalaris UK&I can provide a range of training on the solutions we deploy covering IT (technical), Super User (Admin) and End User training.
We do this usually in a classroom environment, tailoring the training to meet your requirements. Materials are provided for your ongoing reference.
In addition, SAP provides online help reference materials, training documents, job aids and end-user customer communities which provide a valuable resource to our customers.
|Training is tied to specific services||Yes|
|Services the training service works with||SAP SuccessFactors|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
We work with customers to aid the transition to the cloud from both a business and technical perspective. We offer both business transformation service and implementation services for HR.
Zalaris UK&I can be your Transformation Partner. We can help you through the full transformation life cycle. Some of the key business transformation services that Zalaris UK&I offers include:
- Transformation Strategy & Roadmap - creating a robust roadmap that is underpinned by structured benefits and business cases.
- Organisation Design - structuring the business for success.
- Shared Services - creating a world-class HR Shared Service Centre.
- Change Management - overcoming resistance to change and delivering benefits.
Zalaris UK&I offers a range of implementation services to design, build, test and launch HR solutions into your organisation.
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||No|
|Ongoing support service||Yes|
|Types of service supported||Hosting or software provided by a third-party organisation|
|How the support service works||Zalaris UK&I has a UK-based Support Desk which typically provides second level support to our customers. This fills the gap in skills/advice that the customer may have in-house and the "break/fix" support offered by SAP.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Support is via a service desk that is staffed Mon-Fri 09:00 - 17:00.
Standard response times are within Zalaris UK&I's stringent SLA.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Zalaris UK&I provides Level 2 support. Where SAP SuccessFactors is purchased (separate G-Cloud service offering) then SAP provide Level 3 support. Typically we find our customers manage Level 1 support.
Our Support Desk is located in the UK and managed by Zalaris UK&I's UK based Support Manager. We have dedicated Support consultants based around the UK but can also offer nearshore and offshore support.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||SAP|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Price||£280 to £1080 per person per day|
|Discount for educational organisations||No|