VMhosts Ltd

Veeam Cloud Connect Backup service

Physical and virtual backups off site and replicate VMs (virtual machines) and physical servers without the cost and complexity of building and maintaining an offsite infrastructure. Veeam Cloud Connect provides a fully integrated, fast and secure way to backup and replicate to VMhosts cloud repository.

Features

  • Hosted offsite backups
  • Complete visibility and control
  • A modern backup architecture
  • End-to-end encryption
  • Flexible storage quotas
  • Express disaster restore “bare metal recovery” available

Benefits

  • Tier 3 and 4 data centres
  • ISO27001:2013 accredited
  • 24x7x365 support

Pricing

£00.05 per gigabyte per month

Service documents

G-Cloud 10

349579525417453

VMhosts Ltd

Mark Connelly

01223 919 254

mark@vmhosts.co.uk

Service scope

Service scope
Service constraints Support is for the cloud connection service, the client is responsible for their on-premise Veeam backups.
System requirements
  • Windows 2008 R2 or higher (physical or virtual)
  • VMware ESXi
  • Hyper-V
  • Windows 7 or higher (workstations physical or virtual)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times P1 Tickets include issues where the functionality of a server is no longer available 24/7/365 support within 2 hours.
Priority 2 The service is usable but is severely limited Within 4 hours
Priority 3 The service is usable with less significant features but not critical to operations Within 4 business hours (9-5, Mon – Fri)
Priority 4 The problem causes little impact on operations. Tickets include planned change requests Within 8 business hours (9-5, Mon-Fri)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels VMhosts can provide managed and unmanaged services depending on requirement. Managed services are proactively monitored.

All service technicians are trained.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started VMhosts Ltd provides a document with all of the details about the repository (repository size, credentials etc). This also has a step by step process of setting up the Veeam Cloud Connect repository to the Vmhosts cloud - this can be setup within 5 minutes and is a very easy process to follow through. Once setup the backups can be copied into the cloud repository and restored when required.

Data seeding services are also provided where required
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data is controlled from the existing Veeam console and can be restored back on premise if required.
End-of-contract process Customers can use Veeam Backup Copy jobs to extract data where required.

Using the service

Using the service
Web browser interface Yes
Using the web interface To access the portal over the web interface you will need to have Veeam backup and replication 9.5 with Enterprise manager as this is a part of the on-premise console.
Web interface accessibility standard None or don’t know
How the web interface is accessible For details on accessing the web interface please visit: https://helpcenter.veeam.com/docs/backup/em/accessing_management_website.html?ver=95
Web interface accessibility testing N/A
API Yes
What users can and can't do using the API For a full list of API services please visit https://helpcenter.veeam.com/docs/backup/rest/em_web_api_reference.html?ver=95
API automation tools Other
API documentation No
Command line interface Yes
Command line interface compatibility Other
Using the command line interface All information on the Command-line interface is within the Veeam Help Centre.
https://helpcenter.veeam.com/docs/backup/vsphere/silent_mode_syntax.html?ver=95

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources VMhosts use Veeam Cloud Connect services which has been designed to scale out. This scale out architecture allows us to add capacity to the environment to meet storage and bandwidth requires. Bandwidth and storage constraints are monitored proactively 24/7, while we do not have any bandwidth restrictions by default, limits can be set on a per customer basis to enforce our fair use policy on a case by case basis.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Other
Other metrics
  • Total number of virtual machines
  • Total amount of storage backed up
  • Repository data growth over monthly period
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach Veeam at rest encryption provided as standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Full virtual machines
  • Files
  • Databases
  • Applications
  • OS
Backup controls Backups are completely customisable as daily, monthly, quarterly or annually with user-definable retention periods. This is all controlled in the same manner local backups would be from the Veeam console.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability VMhosts will provide the services 24 hours a day, 7 days a week. With a minimum available up-time of 99.9% excluding any agreed maintenance downtime

For every specific project we will agree a full service level agreement with you at the outset of the project which will allow us to ensure an appropriate level of support for your needs.
Approach to resilience VMhosts use Tier 3 and 4 data centres to meet physical security, power and connectivity SLA's. All storage is synchronously replicated with a minimum of two copies. VMhosts uses VMware Virtualisation and Storage technologies which include enterprise support and service levels. Using our own ASN, VMhosts advertise IPv4/6 prefixes through multiple tier 1 transit providers, with no single points of failure.
Outage reporting Email alerts, dashboard and reporting is also available using site 24x7.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels User accounts are set up with specific access using a role-based access system that ensures granularity of the available services within the environment. VMhosts access is additionally restricted via the internal Information Security Policy which ensures only the authorised personnel within the support team have access to the management interface whereas account managers only have access to read-only reporting information.
Access restriction testing frequency At least once a year
Management access authentication Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SOCOTEC
ISO/IEC 27001 accreditation date 13/11/2017
What the ISO/IEC 27001 doesn’t cover VMhosts Ltd does not provide controls for 9.4.5 - Access to program source code shall be restricted. VMHosts Ltd have no development program or capability and 11.1.6-Access points such as delivery and loading areas and other points where unauthorized persons could enter the premises shall be controlled and, if possible, isolated from information processing facilities to avoid unauthorized access. VMHosts Ltd have no delivery or loading points.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes In line with our Information Security Policy VMhosts Ltd are committed to the development and continual improvement of Information Security and its supporting information security management system, in order to provide; assurance with legal, regulatory and contractual obligations, reputation management and Protection of critical assets.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach VMhosts Ltd operates a change control process in-line with our ISO27001:2013 procedures. This covers all the components that use an operating system to control hardware and/or software activity, any building services supplied to (power, air conditioning) and any service provided to VMhosts upon which the continuity of service to its customers is reliant. The request for change or emergency change procedure requires top-level authorisation with technical and business approvers. This also aligns with our Continual Improvement and Corrective action Policy. All components of the infrastructure are tracked inline with our Infrastructure Management Policy controlling the configuration tracking of all devices.
Vulnerability management type Supplier-defined controls
Vulnerability management approach ISO27001:13 applied risk management and control procedures.
Protective monitoring type Supplier-defined controls
Protective monitoring approach VMhosts uses an IDS system and AV solutions which provide notification of any identified threats on our management networks.

On notifications engineers will respond 24/7 and take action in line with our security and management procedures which are available on request.
Incident management type Supplier-defined controls
Incident management approach In line with ISO27001:13 all incidents a logged and reported. Appropriate action is taken and any authority notified if necessary.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate VMhosts only uses proven technologies with proven security and tenant isolation methods. These include VMware vSphere, VMware NSX, Sophos Encryption and third party virtual firewall appliances.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £00.05 per gigabyte per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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