Target Information Systems Limited

Accord Contracts Management System

Accord is a Register of Supplier Expenditure and/or Customer Income Contracts.

Accord is a day to day contract management database with individual user homepages to ensure your procurement or finance team are able to work as productively as possible.

Accord makes contract management easy, efficient and compliant.

Features

  • Secure Software as a Service Contracts Management
  • Reports on Procurement Projects
  • Contracts Compliance Database
  • Collaborative working environment for teams
  • Clear visibility on Expiries, Renewals and End Dates
  • Contracts owned by Users under the organisational hierarchy
  • Individual team member homepages of tasks and contract status
  • Integrated Procurement Projects Tracker OJEU Compliant
  • Integrated Spend Analytics tool
  • Integrated Facilities Equipment Register & Compliance Database

Benefits

  • Automated Alerts and Escalations to ensure nothing gets missed
  • Automated task emails to augment your work flow processes
  • One version of the truth around your contracts
  • A secure, central place with controlled access via permissions
  • Peace of mind that all dates are controlled
  • Reduce chase up times and generate longer supplier negotiations
  • Gain full visibility of everything to do with your contract
  • A CRM tool that provides you with auditable compliance
  • Upload specifications, quotations, softcopy contract, SLA etc.
  • A smarter way to look at data through Digital Dashboards

Pricing

£14750 per instance

  • Education pricing available

Service documents

G-Cloud 11

349490728290157

Target Information Systems Limited

Phil Atkinson

07702 248 948

tenders@targetis.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Each deployment of Accord comes with Unlimited Users, Suppliers and Contracts.

The only limit is the initial data storage of 50GB. Additional storage is available on request.
System requirements
  • A desktop or table computer
  • A modern Internet browser
  • A connection to the Internet

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email support@targetis.co.uk.

We replied to 97.7% of support emails with the first hour of fiscal year 2019.

Please see client testimonials: https://www.targetis.co.uk/case-studies/
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support.
All support matters are to be first raised to the support email: support@targetis.co.uk.

Target provides application support between the hours of 9.00am and 5.30pm Monday to Friday excluding Bank Holidays.

A support matter emailed to the support email can be followed up with a call in office hours to: 01226 212 056.

Support incidents are split into three priorities:

Priority One
This is where an application is unavailable and users are unable to access the system. This will be responded to in one hour in business hours and have a resource dedicated to the problem until it is resolved. Target will work 24/7 on this problem until it is resolved.

Priority Two
This is for intermittent, non-critical support matters where the application is available and an error is occurring which does not affect normal usage of the system. Priority two matters will be responded to within four business hours, and typically resolved within 72 hours.

Priority Three
For minor matters such as layout issues, spelling mistakes in graphical text or minor amends; these will either be resolved within seven working days or scheduled for an agreed date/time.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Accord is configured to follow the established policies, procedures and processes of our clients.

Accord is capable of having data imported from existing databases or spreadsheets.

We also offer Intelligent Hands services, either on-site or off-site, to make the step to Accord as easy as possible for our clients.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be exported at anytime into CSV or TXT files.
End-of-contract process At the end of the contract the client may export any or all data into CSV or Text files.

Exporting into formats for posting to a new database may incurr additional cost.

We make it as easy as possible for our clients when On-Boarding and Off-Boarding.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Views on tablets and Smart phones may be limited due to screen size
API No
Customisation available Yes
Description of customisation Accord has been developed to be readily configured to meet any customisation needs of its users.

This customisation is scoped at Project Mobilisation and, where required, charged for as a Change Request.

Scaling

Scaling
Independence of resources Accord is delivered software as a service on high-end hosting with access to powerful CPUs, scaleable server memory and storage.

Analytics

Analytics
Service usage metrics Yes
Metrics types Any as required by the client
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach There is a tool for searching the database and exporting 1 or many records into CSV or TXT.
Data export formats CSV
Data import formats Other
Other data import formats Data imports are managed by Accord at time of mobilisation

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% uptime
Approach to resilience Available on request.
Outage reporting Planned and unplanned outages are communicated to clients via email and followed up with phone calls where appropriate.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Available on request.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Accord is a product of Target Information Systems Limited who operate policies and procedures under ISO27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration of Accord is documented at the time of mobilisation, shared with software engineers and then accepted/rejected by the client under our ISO9001 processes.

Changes are managed through our Change Management Process through requirements gathering, documentation, accept/reject by the client then passed to software engineers who pass changes to the Project Account Manager for testing then back to client for accept/reject under our ISO9001 processes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available upon request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request.
Incident management type Supplier-defined controls
Incident management approach Available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £14750 per instance
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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