Techmodal

TAP Oracle Enterprise Application and Platform Configuration

Enables organisations to develop individually configured and customised Oracle Enterprise Applications using existing or enhanced enterprise data. These rapidly deliver capabilities to multiple users, allowing them to undertake analysis to enable important strategic organisational decisions.

Features

  • Enterprise Architecture
  • Implementation on Cloud or Client Infrastructure
  • Oracle APEX Application Development
  • Business Analysis
  • Project/Programme Management
  • Optimised Oracle Database Configuration
  • Data Quality Assessment and Gap Analysis
  • Support Chain Management and Total Life Cycle Management

Benefits

  • Enterprise Strategic and Operational Decision Support
  • Capability to Exploit and Analyse Large Data Sets
  • Evidence Based Decision Making

Pricing

£450 to £2100 per person per day

Service documents

G-Cloud 11

349429456048076

Techmodal

Andrew Gardner

0117 376 3477

tenders@techmodal.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Oracle Databases
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints None
System requirements
  • Oracle database (11R2 or 12c)
  • Apex 5.0
  • Modern web browser

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Techmodal offer a multi-tier support solution and the level and nature of support we provide can be tailored to meet the specific needs of your organisation and user base.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Level 0 - Intuitive application help text
Level 1 - Basic support and troubleshooting
Level 2 - Break fix configuration issues
Level 3 - Application repair
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training and user documentation provided
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction CSV download from standard report sets
End-of-contract process The ability to use the application is enduring, however there is no ongoing support to maintain with Oracle upgrades and data structure changes after the end of the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Both Browser based
API No
Customisation available Yes
Description of customisation This service is offered with the intention of being flexible to the buyer’s requirements. This is done by utilising the customisation flexibility of Oracle Databases.

Scaling

Scaling
Independence of resources Users will have their application embedded within a separate application. Demand management is out of the box functionality of the Oracle Database

Analytics

Analytics
Service usage metrics Yes
Metrics types Techmodal provide analysis of the number of active users, the number of changes in the system and overall data quality profiles.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach CSV via report screens
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network 2 x physical firewalls protecting the perimeter of the network

Availability and resilience

Availability and resilience
Guaranteed availability Techmodal are committed to work with clients to plan for any periods of service unavailability. Techmodal will always work to ensure any unplanned outage is resolved within service level agreement thresholds.
Approach to resilience The service provided by Techmodal is developed on an Oracle Enterprise Database and therefore benefits from the investment Oracle have made in resilience. Our hardware is also fully mirrored with failover servers, which are available in the instance of hardware failure.
Outage reporting For outages longer than an agreed threshold with the client (in minutes), an outage process is entered with an outage notification provided by email to agreed users. Outage updates are then provided hourly until the outage is resolved. Upon resolution, a reason for outage report is compiled for the client, providing details of the occurrence and future remedial actions being taken to avoid recurrence.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Techmodal achieves this by securely authenticating users before they are allowed to perform management activities, report faults or request changes to the service. These activities may be conducted through telephone or email. Restriction is also achieved through use of usernames and passwords.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Techmodal has IT Cyber Essentials accredited by IASME.
Information security policies and processes Techmodal consultants adhere to all internal IT policy including each of the following areas: Data, Personal Security, IT Security, Disaster Prevention and Recovery and Social Media.

All Techmodal employees attend an annual security briefing and mandatory security training.

When using client Information Systems, our consultants work in accordance with the client’s policies and procedures.

Our company IT systems are backed up regularly and can be fully restored if required. Our company IT Disaster Recovery Policy supports the recovery of our operating capability with the minimum possible disruption from uncontrolled events.

Penetration testing is carried out annually.

Access to any client data is strictly permissions based and issued on a need to know basis.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Techmodal have a release management process and plan, that the components of the client’s services are tracked through their lifetime. All changes are assessed to check they do not impact the efficiency or security of the system.

Techmodal also employ an SVN (Subversion) system for managing the development and versioning of the system as it is developed. All changes are only placed into the required version.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Techmodal’s Software Delivery Manager is responsible for continually monitoring the vulnerability of systems. Any potential threats, which may be identified by penetration testing or Oracle support are dealt with through patches in a period between a day or a week depending on criticality.

Techmodal’s vulnerability management process consists of five phases: Preparation, Vulnerability scan; define re-mediating actions; Implement re-mediating actions and Re-scan. Techmodal's consultants to assess potential threats, and any that are accepted are added to the company’s issue tracker with a priority and dealt with by a patch within timelines based on criticality between 1 day and a week.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Techmodal have a Fortigate firewall protecting the network and domain allowing us to actively monitor web traffic and block domains where necessary. This is regularly monitored by the IT Manager for improper use and unauthorised access. We also have Eset Mail Security that allows us to monitor and set parameters for all emails intercepted on our Exchange server.

Techmodal collect log data on the activities of both systems and users and review and audit it in near real-time. Coupled with intelligent baselining and effective prioritisation, this enables critical alerts to be raised to the right people at the right time.
Incident management type Undisclosed
Incident management approach Techmodal have an in-house incident management process which is constantly being reviewed and improved within our ISO 9001 accreditation. Users can report incidents through email or phone and they are logged on the system and assigned to an appropriate person. Following investigation, a response is given including any remedial action that has been taken.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £450 to £2100 per person per day
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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