KPMG LLP

ServiceNow (SaaS) Capability and Maturity Assessment

ServiceNow is a powerful ITSM suite and getting the most from it can be challenging. Our assessment provides more than a holistic view of your organisation's ITSM maturity, as part of our service a highly experienced team will help identify process and tooling gaps, workflow inefficiencies and improvement opportunities.

Features

  • Current state assessment of ServiceNow modules
  • Incident Management, Problem Management, Change Management, Release, etc.
  • Gap analysis – ITSM Process and tooling gaps
  • Gap analysis – ITIL Best Practice gaps
  • Licensing requirements review
  • ServiceNow Workflow efficiency review
  • Service Desk Health Check – People, process and tools
  • Process maturity measurements against ITIL Process Maturity Model
  • ITSM and tooling roadmap and target future state
  • Final report

Benefits

  • Discover the root causes of service inconsistencies
  • Save on licensing - Licensing true up
  • Focus effort to improve your customer’s service experience
  • Identify ServiceNow workflow configuration and customisation issues
  • Identify ITIL process and tooling capability gaps
  • ITSM and tooling roadmap to your desired target maturity level
  • Tune your tooling to improve ICT efficiency and effectiveness

Pricing

£790 to £2930 per person per day

Service documents

G-Cloud 9

349088599095579

KPMG LLP

KPMG G-Cloud Team

2073115767

uk-g-cloud@kpmg.co.uk

Planning

Planning
Planning service Yes
How the planning service works During the assessment we will explore how ServiceNow has been deployed and configured in line with our best practice models. Planning will include any actions to close gaps.
Planning service works with specific services Yes
Hosting or software services the planning service works with Based on the ServiceNow ITSM software and a service solution

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints ServiceNow licences must be acquired directly from ServiceNow.
We use our best practice model for assessment.
Version of ServiceNow must be within agreed support model.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/A

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £790 to £2930 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
Return to top ↑