Celerity Limited

Intelligent Automation and Service Management - Intuition

Intuition provides end-to-end visibility of your IT infrastructure and business services via a single pane view. The tools perform initial discovery to build an inventory of all elements with intelligent automation, provisioning, updating, patching, alerting and reacting to events to prevent service disruption.

Features

  • Provision of Virtual Data Centre Resources
  • ISO9001, 14001 and 27001 Certified
  • IaaS, PaaS, SaaS and Bespoke Cloud Services
  • Penetration and Vulnerability Testing
  • State-of-the-Art Cloud Infrastructure
  • Dedicated UK Support
  • 24x7 Monitoring,
  • Software Usage Analysis
  • Monitoring and Alerting
  • Business Service Management

Benefits

  • Cost Efficient
  • Managed Service Support
  • Flexible contracting
  • Compliance
  • Data and Service Protection
  • Simplicity and Speed of deployment
  • Includes tools from ITM, Netcool, SCCM, SCOM, Solarwinds, CA UIM
  • Security Incident and Event Management
  • Governance
  • Software Asset management

Pricing

£1.04 per device

Service documents

G-Cloud 10

348898050195218

Celerity Limited

Helen Swarbrick

01772 542450

helen.swarbrick@celerity-uk.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to ITIL Service desk function.
Automation and reporting.
Alerting and proactive management.
Analytics and intelligence.
Cloud deployment model Private cloud
Service constraints All infrastructure is owned by either Celerity or its Partners.
Customers will access this service by using their own internet, or WAN link.
If the customer specifies an internet connection they should ensure they have a local CESG approved firewall in place, which is capable of IPSEC VPN tunnel to our data-centre.
Our standard charges include some enabling services (subject to reasonable usage constraints), that many other providers charge in addition to their published pricing.
System requirements
  • Customer responsibility of integrity/content of data
  • Provision of CESG approved VPN software or appliance
  • Connectivity to the internet

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 4 Hour Response, Monday to Friday (excluding Bank/Public Holidays)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels UK Based ITIL Service Desk with 3 Levels - Summary Bronze - Single point of contact point to log calls and
request resource - via Phone, Email or Web portal. Platinum - As Bronze plus 12 service credits per year, live
monitoring of infrastructure components on most operating systems and reporting. Diamond - As Platinum plus
Access to live custom dashboard showing system health, Monthly Kaizen reports, dedicated Technical Advocate,
reduced rate for on-site services, SLA
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Celerity provides training and documentation for both on-boarding and off-boarding processes.
Training can be provided both remotely and onsite (at an additional cost).
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Such services will be quantified based on the volume and nature of the consumer generated data. Professional services will be based on our standard rate card. Celerity will erase all consumer data at the end of the contract period, which is confirmed by a CoF.
End-of-contract process The customer has the right to terminate the agreement at any point, but must give notice to terminate before the contract end date.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Presentation is optimised for specific device types
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing None
API No
Customisation available Yes
Description of customisation Customer can requisition customised dashboards, report of ad-hoc report generation via any of the service desk contact methods detailed.

Scaling

Scaling
Independence of resources Infrastructure is allocated a set amount of resource which is guaranteed and not shared and quality of service is configured to ensure sufficient bandwidth on the network.

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage metrics are provide via automated weekly report generation. Emails are sent advising when a new report is generated and customers can access via a secure portal.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Services are available 365 days x 24 hrs with guaranteed SLA of 99% of availability.
Approach to resilience Available on request.
Outage reporting A dashboard is available to all customers, providing information on the utilisation of the service and any incidents or outages. An API is also available, allowing the customer to integrate probe results directly into their applications.
Celerity's system monitors the environment 24 hours a day and, automatically sends email reports of any outages to names individuals.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access is restricted by the user accounts, VLAN on the network and access to the network interface. Routing restrictions are in place with registered MAC addresses and access to the routers is restricted to admin's only. VPN's are in place to ensure the data is secure during transit.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date 13/11/2014
What the ISO/IEC 27001 doesn’t cover Our certification covers all requirements within the ISO:27001 standard.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow all security processes as documented in our Information Security Management System (ISMS) Policy Manual. Adhering to our ISO27001 accreditation.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Celerity have a formal Change Management process in place. The Change Management Board (CMB) meet once a week to discuss, assess, approve or reject requests for changes, to ensure the integrity of the process.
The CMB also provide approval for emergency change requests, based on the merit and potential impact of the RFC.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Celerity use a number of tools to ensure the environment provided is suitably patched, at a level to provide a secure service. Potential threats are identified through comparing our environment to industry recommendations. Patches and security updates are based on the severity and the importance and, given an appropriate resource if approved through the CMB for a timely deployment.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Risk assessments are carried out to identify potential compromises. Risks are measured against a baseline of controls and, any weaknesses or threats are addressed accordingly.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The Information Security Officer, in conjunction with the Technical Director will assess the seriousness of the situation and will take any necessary, immediate action to limit any potential impact.
The Information Security Officer (or nominated employee) is responsible for completing a Security Incident Management form and, for logging this in the Security Incident's Log. Incidents are identified by a simple classification (High / Medium / Low), based on the nature of the incident and its source. The classification is used for prioritisation and for subsequent trend analysis.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)

Pricing

Pricing
Price £1.04 per device
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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