Generation Digital

Digital Ready for Remote Working

Generation Digital can provide expert advice to clients regarding remote working support, whether new/existing users of Cloud Services. It allows organisations to quickly mobilise using cloud-based remote working tools, ensuring users can use the tools to communicate, collaborate and maintain productivity with colleagues and customers.

Features

  • Introduction to Remote Working
  • Assesment & Use Cases
  • Strategy & Plan
  • Design
  • Security
  • Business Case
  • Implementation
  • Training & Support
  • Management

Benefits

  • Rapidly mobilises cloud collaboration tools for the organisation
  • Virtual training sessions help user adoption
  • Provides support for remote working departments
  • All work completed remotely
  • Allows organisations to react quickly to demands for remote working
  • Ensures your organisation can continue to work where possible
  • Increases adoption of cloud collaboration tools across organisations
  • Virtual training sessions are recorded and shared

Pricing

£0 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 4 8 8 6 5 8 8 1 4 3 9 6 8 0

Contact

Generation Digital Graham Mackay
Telephone: 0203 6379 776
Email: gcloud@gend.co

Planning

Planning service
Yes
How the planning service works
When delivering services to clients, we take a collaborative and structured approach to fully understand the current and future needs of the buyer. This approach allows both parties to develop a strong understanding of the benefits, risks and constraints when considering the implementation of cloud hosting or software services.

Our framework for delivery follows mature and robust processes, built on a combination of Prince 2, Agile and ITIL. This is a repeatable approach to implementing new technology solutions, creating continual business value for buyers. Throughout our planning engagements, we place the needs of our customers first and with our core principles of co-design, co-development and co-delivery, ensures that we work in partnership with you throughout.

Our proven approach and methodology drives positive and sustainable transformational change, allowing buyers to realise their business outcomes and objectives throughout the initial planning phase and beyond into BAU.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Workplace from Facebook
  • Microsoft Teams
  • Slack
  • Zoom Video
  • Asana
  • Netskope
  • Okta

Training

Training service provided
Yes
How the training service works
Professional Services consultants and trainers
are available to work with customers to prepare and deliver
post-deployment training. This interactive training service
is intended to help familiarize teams on administration and
operation of Netskope.
This engagement involves a 3-phased approach:
1. TRAINING PLANNING: Our consultant will work with
key stakeholders in your organization to determine
logistics and define technical training outline
2. TRAINING DELIVERY: Conducted on-site, at a remote
facility, or over an online meeting service (WebEx, Zoom)
3. POST-TRAINING DELIVERABLES: Our consultants will ensure
that thorough training materials, guides, and labs are
provided.
Training is tied to specific services
Yes
Services the training service works with
  • Zoom
  • Netskope
  • Okta
  • Workplace from Facebook
  • Slack
  • Asana
  • Microsoft Teams

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We conduct design phase workshops with knowledgeable user, business and technical subject matter experts, who are led through future state design discussions.

Once configuration, development, and data migration activity occurs, we present results to your team and gather feedback that is used to enable end user training and communication efforts.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our team works with your team during testing cycles to ensure readiness and quality before you deploy your remote working solution. Through user acceptance testing, we verify that your remote Solution is ready for final production and that the users are 'Digital Ready'

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
Other
Other security testing certifications
Vendor

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Generation Digital Managed Services provide a range of cloud support options, providing 24x7x365 support through a team of certified experts, with full support services, including security management for cloud software services. Support ensures service disruption is kept to a minimum through comprehensive incident, problem and change management processes, in addition to being flexible to the needs of clients.

A Service Design is developed in partnership with the client at the commencement of any support engagement, which details the scope of the service and how we will work in partnership with the client to deliver the service. This will include agreement of service level agreements (SLAs) and key performance indicators (KPIs).

Service scope

Service constraints
N/a

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer Basic Support for 8-5 availability. Premium Support and Managed Services optional extra.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We offer Basic Support for 8-5 availability

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£0 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.