CDS

Public Access Solution Consultancy

CDS offers comprehensive services from strategy and research through to development, support and content for departments, agencies, police and non-profit organisations. These include some of the busiest sites in the UK, that serve millions of users every day.

Features

  • Consultancy, design, development and support for full lifecycle
  • User centred design
  • Accessibility specialists
  • Assisted digital
  • ISO27000 and CyberEssentials Plus certified
  • Security cleared staff
  • Agile delivery
  • Integration specialists
  • ITIL support and ISO20000 service management

Benefits

  • Engage public audiences with professional, branded user experience
  • Transform and deliver business-critical services
  • Deliver policy goals efficiently and effectively
  • Meet the needs of your customers and the business
  • Communicate with clear concise content
  • Integrate with Government as a Platform services
  • Meet the Government Digital Service Standard
  • Portable, scalable services
  • Reduce costs
  • Tailored support services deliver optimal long-term value

Pricing

£500 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 4 8 5 5 9 2 4 3 8 7 9 1 2 9

Contact

CDS Jonathan Astin
Telephone: 07904 570073
Email: jonathan.astin@cds.co.uk

Planning

Planning service
Yes
How the planning service works
CDS provides a full design service for all aspects of your cloud based solution. Our approach is a consultative one - engaging with all stakeholders involved.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Episerver Digital Experience Cloud and related software
  • Umbraco Cloud
  • Appian Cloud
  • Microsoft Azure
  • AWS
  • UKCloud

Training

Training service provided
Yes
How the training service works
CDS provides a range of training courses in support of the delivered solution. These include CMS specific tailored training programmes in the use of the chosen CMS solution, as well as training courses designed to help you improve the optimisation and performance of your solution through the Google Analytics suite.
Training is tied to specific services
Yes
Services the training service works with
  • Episerver Digital Experience Cloud and related software
  • Sitecore Experience Platform
  • Umbraco Cloud
  • Google Analytics

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
CDS provides services to develop and migrate content, page structures and information architecture over to managed cloud solutions. We have experience of implementing CMS systems for complex needs that deliver business goals.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Episerver Digital Experience Cloud and related software
  • Sitecore Experience Platform
  • Umbraco Cloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
CDS applies specific quality standards, processes and procedures to assuring the quality of our digital products, and operate established policies and accredited quality systems for the way we work across the organisation. CDS is certified to international standards including BS EN ISO 9001: 2008, BS EN ISO 27001, ISO/IEC 20000-1:2011. CDS apply a rigorous testing as part of our Quality Assurance process (ISO9001) using our dedicated in-house testing team. We employ different forms or levels of testing throughout the development process including static, function, non-function, regression and smoke testing. Testing is performed by ISEB qualified test analysts who are trained to plan, execute, and report on application and system code. We develop test scripts that ensure that all key functions are included in the test, incorporating the use cases within the functional specification.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Penetration testing
  • IT Health Checks
  • Risk analysis
  • Other
Certified security testers
Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
  • CDS is certified to ISO27001
  • CDS employes ISEB qualified test analysts.
  • CHECK

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
CDS is one of the few SMEs to operate an accredited ISO20000 Service Management and ITIL Service Desk, covering the entire service management lifecycle including transition, service desk provision, change management and release management. We provide proactive application and hosting monitoring services, so that any issues affecting platform availability are quickly resolved to avoid any loss of service or potential business risk.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Included in the service are standard support from 9.00 to 5.00 Mon-Fri, extensions up to 24x7 available on request. Standard support response times vary between 15 mins and 1 day, depending upon priority. For full details of response times, please refer to the service definition document.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our standard SLA provides incident response targets based on severity, e.g. P1 loss of service – restoration in 2hrs. We provide 5 support levels ranging from business critical to low priority. For more information, please refer to the attached service description. Access to the service desk is subject to establishing a Support and Maintenance Contract with us. We establish a support contract with a minimum level of provision per month, appropriate to the size and complexity of your project. CDS' Service Desk operates to ITIL standards and is manned by dedicated team of support technicians with access to experienced developers.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£500 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.