Invotra

Extranet

Invotra’s Portal allows you to give your partners & stakeholders restricted access to areas of your intranet, increasing the efficiency of staff and reducing content duplication. Control Portal user access, via site administrators, to allow collaboration with your staff & access your knowledge bank without the need for additional platforms.

Features

  • In-house Extranet user creation
  • Extranet user Profiles
  • Retain full access control
  • Multitude of collaboration capabilities
  • Analytical reporting for real-time feedback
  • Dedicated Extranet support team
  • Full Extranet training provided
  • Accessible from mobile devices, including Mobile App
  • Share organisational policies easily negating the need for content duplication
  • SSO capabilities for your Extranet

Benefits

  • One central platform for collaboration for everyone
  • Control the access of your extranet users through Invotra Portal
  • Limit the areas of the intranet to external users
  • Fully managed service
  • Securely hosted and integratable with Office 365
  • Scalable platform for increase in users
  • Enhance collaboration with your agencies and partners
  • Configure the look and feel for your external users
  • Mobile application capability
  • Engage your volunteers, stakeholders, and outside users

Pricing

£1.67 per person per month

Service documents

Framework

G-Cloud 11

Service ID

3 4 8 4 2 4 8 6 0 7 3 5 5 4 3

Contact

Invotra

Ross Blythe

+44 (0)20 3789 2900

sales@invotra.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
All constraints are agreed as part of the mutually agreed Service Design.
System requirements
Modern personal computer

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our tickets are categorised into different priority levels, each with the corresponding response and target resolution time. The times listed below are the average response times.

Priority 1 Level = 30 minutes
Priority 2 Level = 1 hour
Priority 3 Level = 4 hours
Priority 4 Level = 8 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
At Invotra, service is everything. We take great pride in the ways in which we deliver a superlative service to our customers. Invotra Cloud Software customers will have a Technical Account Manager who will provide regular reviews of the customers service and SaaS performance.
See our Invotra Cloud Software Service Definition Document for full details of our support levels offered.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Invotra is locally based and travels extensively throughout the UK to meet its many UK Government customers.

Through regular face-to-face meetings, Invotra supports new customers with discovery, stakeholder engagement and training of intranet and digital workplace administrators.

Invotra then supports the project management teams responsible for delivery. This extends to teams responsible for security and architecture, content and people data migration and integration into live service management teams.

Throughout onboarding, Invotra provides detailed documentation for product descriptions, APIs and training.

End user education is available as well.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can extract their data via the APIs at any point in time in the Service. If requested, Invotra will provide a zip file of this data at the end of the contract.
End-of-contract process
Any documentation or support required by a sufficiently competent developer will be provided to ensure a smooth off-boarding process.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None. All Invotra Services and Products are fully responsive to support access via multiple devices.
Service interface
Yes
Description of service interface
We have a service interface that is available to customers and can be provided if requested.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Invotra takes a large amount of pride in what we are doing to support accessibility within our Invotra products.

Simply saying that we meet WCAG 2.1 ‘AA’ standards is not enough. We like to think that we aren’t just being compliant but we are creating an ‘accessible experience’ for all users.

We not only rigorously test our product with a number of accessibility end users who have to use our product every day of their lives. The accessibility in our system is compliant to WAI 'AA' standards for all anonymous users who access the system, any further accessibility requirements for logged in users or administration screens can be agreed.
API
Yes
What users can and can't do using the API
With Invotra Cloud Software, customers can use APIs to exchange data relating to people, content and taxonomies.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Invotra is built to be flexible.

The customer controls the information architecture. Customers also have full control of branding and taxonomies for their intranets and digital workplaces.

Invotra also offers in-place editing for content publishers to move widgets and content on pages and site sections.

Distributed publishing is available for larger customers.

See the Invotra Cloud Software Service Description for more details.

Scaling

Independence of resources
The platform is designed and scaled with excess capacity up to 50% above anticipated requirements of all customers. This is monitored and adjusted appropriately.

Analytics

Service usage metrics
Yes
Metrics types
For customers of Invotra Platinum, Gold & Silver, Invotra has the analytics application Piwik integrated and included.

Alternatively, Invotra supports connectors for both Google Analytics and Piwik.

Invotra also has data visualisation for several features of the intranet, extranet and digital workplace to show the usage of various areas like Blogs, Teams, Groups, Message Wall and Extranet areas. This is powered by Invotra Search.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Invotra supports APIs for data extraction for all user data. These APIs are available throughout the contract.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99% uptime is guaranteed by Invotra for both Invotra Platinum and Invotra Gold. 98% uptime is guaranteed for Invotra Silver.

In the event of a failure to meet the specified service levels a service credit can be applied for by the customer. The details of the service credits available are detailed in Invotra's Terms & Conditions.
Approach to resilience
Both high and low level designs are available to appropriately security cleared individuals upon request.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
Access restrictions in management interfaces and support channels
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus
ISO/IEC 27001 accreditation date
25/08/2016
What the ISO/IEC 27001 doesn’t cover
Any elements of the business not directly related to the Invotra Service and Support.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
This information is made available in both high and low level designs which are available to appropriately security cleared individuals upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Incident management type
Supplier-defined controls
Incident management approach
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Other
Other public sector networks
GSI

Pricing

Price
£1.67 per person per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free trials are available upon request. Contact Invotra for more information.
Link to free trial
https://www.invotra.com/invotra-book-a-demo

Service documents

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