Cognisess

Cognisess

Cognisess provides the world’s most comprehensive predictive people analytics software platform. Driven by a unique combination of data science, neuroscience and machine learning, our cloud-based solution gives organisations unprecedented, data-led insights into talent recruitment, retention and performance through a single, easy-to-use tool.

Features

  • Single solution for HR, talent, recruitment and benchmarking
  • Web-based software, accessible from any web-enabled device
  • Candidate & employee benchmarking via enjoyable games
  • Highly configurable to support complex organisations
  • Predictive analysis of fit between candidates / employees and teams
  • Real-time reporting, for candidates, employees and management
  • Comprehensive individual and team analytics with data visualisations
  • Simple, accessible user interface
  • Applicant tracking system and recruitment monitoring
  • Available in multiple languages

Benefits

  • Improved efficiency and reduced costs for recruitment processes
  • Benchmark existing workforce to identify areas of strength
  • Identify the best new talent based on your organisational benchmarks
  • Remove personal bias or subjectivity. Increase fairness, diversity and inclusion
  • Align individual talent with organisational teams to increase performance
  • Increase employee engagement and maximise potential
  • Gain insights into workforce health and wellbeing
  • Aid HR professionals to make better informed, data-led people decisions
  • Avoid bad hire and reduce employee churn

Pricing

£2.50 to £6.00 per person per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

348132035240609

Cognisess

Oscar De Mello

01225 318576

oscar@cognisess.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Browers: Chrome, Firefox (recommended); Microsoft Edge, Safari 9+ (supported)
  • Device Compatibility: pc/laptop, mobile, Ipad, tablet
  • Secure internet connection (wifi or 3g/4g)
  • Stable and strong internet connection
  • Working device camera/webcam
  • Working device microphone
  • Working device speakers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond to user support tickets Mon-Friday 9am-5pm as follows:
50% within 1 hour
Average same day resolution
Maximum time of resolution 2-3 days.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Webchat feature is available for any user or client across all areas of the platform via Help button on every screen.

Users send questions for chat agents to answer, there is also available FAQ's to answer the most common questions. This service is provided via Zendesk, a web-based customer service software & support ticket system.
Web chat accessibility testing None to date, although we are constantly reviewing our customer support provision and aim to provide a fully inclusive customer support service.
Onsite support Onsite support
Support levels All our clients receive the same service level, our standard support features include:
• Access to the support team via Support Ticket and Live chat service to assist with immediate questions and potential problems, this service is provided between 09:00 to 17:00 Monday to Friday.
• Access to the support team via telephone to answer immediate questions or discuss potential problems. The call is either dealt with by the support team or passed onto the appropriate account manager for resolution, this service is provided between 09:00 to 17:00 Monday to Friday.
• Access to the Zendesk Guide area which clients can browse FAQs, view Video Help Guides and Resources, this is available 24/7.
• An account manager who will discuss ongoing support to ensure knowledge and training of platform and new features is kept up to date. This is done with regular scheduled meetings.

As standard support features, the above are provided within the cost of the license fee.

If clients feel that they need more support outside the basic agreement, further support can be provided to suit client needs at an additional cost, which is negotiated on a case by case basis.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Cognisess works closely with its clients and partners to carve out a bespoke on-boarding and training programme, which ensures maximum knowledge transfer and provides our customers with confidence for implementation and delivery. We take a "train the trainer" approach, to ensure that our customers are self-sufficient from the go-live date. In addition to one-to-one and group training via online WebE , we provide deeper consultative training and analysis on-site, or at our offices.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Clients are able to extract all data via a csv format. This service is supplied as standard.

Customers can request a bespoke or personalised download and this can be automated via the platform.

Cognisess also provides the opportunity to download PDF reports and analysis of results and evaluation, as part of their licence subscription.
End-of-contract process When the contract ends the customer can automatically review or discuss new terms and conditions. This is generally done 3 months before the end of the annual agreement - or other date period as set out.

The customer can download all data as part of the service via CSV.

Cognisess reviews the account with the customer to understand what steps are required in advance of the contract finishing. This is carried out by the Support and Account Management team.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full functionality is available via mobile devices as well as desktop computers. Our service can be used across a number of mobile devices and has been designed to be responsive by detecting the screen size of the mobile device. Once screen size has been detected the platform automatically adapts the user interface to best suit the device it is being accessed upon.
API Yes
What users can and can't do using the API Cognisess can set up an API account on a per client basis. We can tailor which product features are enabled in an API account depending on each client's requirements. We can integrate with external systems to send user data in the forms of scores, PDF reports of results, user profile links, administration links to user profiles and CSV extracts of application data.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Cognisess products are highly customisable. Features of the service can be turned on and off depending on each client/partners needs.

System customisation can be performed by any user, subject to their security profiles, so that the overall functionality of the product is in the hands of the user.

Each user within the system can have restricted permissions allowing certain individuals to only access limited parts of the service.

White labelling is available so clients can have a customised and branded service that fits with their organisation.

All forms, surveys and drop-down option fields within the platform can be added, removed or customised with client specific terminology and data to fit each clients needs.

Scaling

Scaling
Independence of resources We have automated monitoring for the performance of the system and have the ability to scale up the system to handle large amounts of traffic.

Analytics

Analytics
Service usage metrics Yes
Metrics types Our system provides real time dashboards as well as CSV and PDF extracts of users data. If further detailed data extracts are needed we are able to provide these on request.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach Data is your most valuable and irreplaceable asset, and encryption serves as the last and strongest line of defense in a multilayered data security strategy. Cognisess takes advantage of Microsoft Azure’s encryption technology to safeguard data and help maintain control over it. Encryption transforms data so that only someone with the decryption key can access it.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Our clients and partners can export their user data through CSV and PDF files.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • Doc
  • Docx
  • Pdf

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Cognisess' platform is built on and supported by Microsoft Azure services and their SLA therefore applies.

Accordingly we guarantee availability of Cognisess cloud based services at 99.9%, 24/7/365.

We are currently reviewing our standard SLA, and are happy to make it available to clients on request.
Approach to resilience Available on request.
Outage reporting The Cognisess platform is closely monitored and maintained by a dedicated in house technical team. Any outages or issues are promptly notified to affected customers by email.

Any system wide maintenance or upgrades are scheduled at least six months in advance, with prior notification of the same time period given to customers. For upgrades and patches to customer environments, necessary work is communicated to customers with plenty of notice, allowing for a suitable time window to be agreed.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Feature functionality and data access to the management interface is assigned once the users have logged on with the username and password. Each user is granted platform access according to the permissions that are assigned their profile. Permissions assignment controls data access, this ranges from viewing all user data to specific individuals. These permissions allow content to be defined as editable, view only or non-visible.
When users access the Support Ticket or Live Chat services, an email address must be left. When support calls are made, accounts are verified on details such as username and email address.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Cognisess is supported by Microsoft Azure, and has adopted its blueprint security standards to ensure Cognisess products stay compliant with all required external regulations and security standards, including ISO-27001.
Information security policies and processes All Cognisess security policies and processes are aligned to ISO27001:2013.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Cognisess operate a change management group chaired by the Lead Developer. All development work is managed internally through DevOps to ensure that security standards are considered at the start of any configuration and/or change management work. Any changes of customer environments are all performed through a signed off change from both customer and Cognisess senior management.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Cognisess manages potential vulnerabilities through the Azure Security Center's integrated vulnerability assessment. Users can quickly identify vulnerabilities from the Security Center dashboard. Additional reports and information are available in the Qualys management console, which is linked directly from Security Center.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Cognisess monitors for and tries to prevent security breaches. We
implement security safeguards designed to protect your data, such as
HTTPS. We regularly monitor our systems for possible vulnerabilities and
attacks.
Incident management type Supplier-defined controls
Incident management approach Cognisess have incident management procedures as part of our Information Security Management System, requiring all staff to log incidents in a central, secure database. All incidents are evaluated by Cognisess' Lead Developer and reviewed at department and exec level on a monthly basis.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.50 to £6.00 per person per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A free two week trial is available offering full functionality, with the number of users to be agreed by both parties beforehand.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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