CDS

Application Consultancy, Development and Support Services

CDS provides end-to-end services for large scale government data and digital applications on public, private and hybrid cloud architectures. Applications include data collection, property, transport, financial, legislation and regulators, utilities, secure data, collaboration, health, national infrastructure, resilience, integrated solutions and multi-channel services.

Features

  • Agile delivery for large scale government data applications
  • Database, API and microservices design and build
  • Azure, AWS, UKCloud Services
  • ETL and data warehouse
  • GIS mapping
  • AI, RPA and business process automation
  • Integration with CRM, GaaP services, incident management
  • SQL, C#, .NET, MVC Forum, Javascript, Angular, Node development
  • User research and user-centred design
  • Assisted digital and accessibility specialists

Benefits

  • Rapid onboarding of dedicated teams
  • Deliver personalised multi-channel user experience
  • Deliver policy goals efficiently and effectively
  • ISO20000 and ISO27001 certified
  • Resilient, scalable service architecture
  • Automate data transfers, business processes and notifications
  • Meet the Government Digital Service Standard
  • Open standards, interoperable services
  • Secure assured service
  • Tailored support and maintenance services deliver optimal long-term value

Pricing

£500 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 4 7 7 4 8 3 8 3 4 9 6 9 9 4

Contact

CDS Jonathan Astin
Telephone: 07904 570073
Email: jonathan.astin@cds.co.uk

Planning

Planning service
Yes
How the planning service works
CDS are experienced in delivering hosting and software services to Cabinet Office and other departments of Government. Our approach is a consultative one - engaging with all stakeholders involved.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Property
  • Financial data
  • Asset management
  • Case management
  • Records and data collection
  • Crime data
  • Business analytics

Training

Training service provided
Yes
How the training service works
CDS and partners provide a range of training courses. CDS provides bespoke training to help support the deployment. All training is “hands-on”, delivered by one of CDS’ experts. Training sessions can be delivered either on-site at the clients premises or at one of CDS’ offices in Leeds, Cheltenham or London. Professionally written user documentation can be provided at an additional cost including step-by-step instructions and screenshots of your delivered system. This provides excellent support for train-the-trainer approach and knowledge sharing.
Training is tied to specific services
Yes
Services the training service works with
  • Case management
  • Business process management
  • Customer relationship management
  • Marketing & Communciations
  • Property and asset management
  • Business intelligence
  • Data collection and reporting
  • Financial data
  • Performance reporting

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
CDS provides services for configuration, implementation and migration to cloud applications . Our approach is a consultative one - engaging with all stakeholders involved.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
CDS applies specific quality standards, processes and procedures to assuring the quality of our digital products, and operate established policies and accredited quality systems for the way we work across the organisation. CDS is certified to international standards including BS EN ISO 9001: 2008, BS EN ISO 27001, ISO/IEC 20000-1:2011. CDS apply a rigorous testing as part of our Quality Assurance process (ISO9001) using our dedicated in-house testing team. We employ different forms or levels of testing throughout the development process including static, function, non-function, regression and smoke testing System testing is performed by ISEB qualified test analysts who are trained to plan, execute, and report on application and system code. We develop test scripts that ensure that all key functions are included in the test, incorporating the use cases within the functional specification.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Penetration testing
  • IT Health Checks
  • Risk analysis
  • Other
Certified security testers
Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
  • CDS is certified to ISO27001
  • CDS employes ISEB qualified test analysts.
  • CHECK

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
CDS is one of the few SMEs to operate an accredited ISO20000 Service Management and ITIL Service Desk, covering the entire service management lifecycle including transition, service desk provision, change management and release management. We provide proactive application and hosting monitoring services, so that any issues affecting platform availability are quickly resolved to avoid any loss of service or potential business risk.

Service scope

Service constraints
NA

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard 9am to 5pm mon-fri, extensions up to 24x7 available on request
Standard support response times Between 15 mins and 1 day, depending upon priority
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Included in the service are standard support from 9am to 5pm mon-fri, extensions up to 24x7 available on request.

Standard support response times Between 15 mins and 1 day, depending upon priority

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£500 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.