Acuity Business Solutions
Cloud Based Service Management
Acuity provides comprehensive ITIL based service management design and operations support and maintenance for cloud based services. These ensure support for internal and customer facing services within multi supplier environments. Services include: strategy design, catalogue definition, contract development, SLA development, service and systems integration, performance management and live issue resolution.
- SIAM / SMI approach to support service and deployment management
- IT operations issue, incident and problem management reporting
- Asset, demand, capacity, supplier, financial, availability, knowledge and configuration management
- Service model design, service change and service release optimization
- Review of existing and specification of new strategic service functions
- Streamlining of existing service arrangements and service maintenance
- Change and release management including service user testing and acceptance
- Service transition support through supplier management and service continuity
- Design of Intelligent client function across the business-IT divide
- Specification of Service and Help Desk operations and service levels
- Effective Business and IT service relationships through integrated service design
- Efficient processes delivering optimum service levels and best practice.
- Standard and integrated support for all organisational service functions
- Co-ordination and alignment of enterprise wide service and technology elements
- Ensure that service management processes effectively meet user needs.
- Effective deployment of business change stemming from a structured environment.
- Control of third party suppliers through contract management
- Clear definition of technology service offerings and support elements
- Skills and knowledge transfer to improve client service management capability
- Management of SLAs, KPIs and supplier performance through service governance