Process Bliss

Process Bliss

Process Bliss is software to map, organise, execute and improve your repeatable business processes.

Create a process central repository and ensure your processes are run the same way every time by creating checklists. Track progress, uncover blockers and identify efficiencies through process reports and user feedback.

Features

• Checklists
• Process mapping including decisions
• Reporting
• Free process templates
• Access permissions
• Personal and company task lists
• Audit trails
• Task assignment
• Automatic notifications
• Integrations with 2,000+ systems through Zapier

Benefits

• Access your task list from anywhere in the world 24/7
• Quickly assign tasks to colleagues
• Instantly track progress on projects, processes & tasks
• Eliminate key-man risk by moving knowledge into a company repository
• Ensure your processes are run the same way every time
• Combat inconsistency, compiling instructions and files in one place
• Accelerate staff on-boarding, providing ready-made lists of ‘how tos’
• Uncover blockers and identify process efficiencies
• Promote a culture of continuous improvement
• Be alerted about upcoming deadlines

£8 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at laura@processbliss.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

346257821206467

Contact

Laura Parker
07508502299
laura@processbliss.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: GMT 9am to 5pm Monday to Friday (excluding public holidays)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Complies with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We offer a hand holding service to help you get all your key processes captured, embedded and everyone following them.; ; We will:; - Identify the main blockers to scaling your business.; - Pinpoint the key processes that are really holding your business back.; - Capture and centralise those process from existing documentation or people’s heads.; - Ensure people want to use them by adding easy to follow instructions and documents.; - Train your staff how to use Process Bliss so they see the benefit for themselves.; - Review and improve the processes on a monthly basis.; ; The costs of this depends on how many hours our support is needed for.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have user guides as well as hint and tips on our website. We also provide support articles.; ; We can provide onsite training and/or consultancy at an additional charge.
• Service documentation: No
• End-of-contract data extraction: Download all task and template data via CSV export.
• End-of-contract process: If the subscription is not renewed, access is removed to your Process Bliss 'organisation' at the end of the billing period.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: This mobile app is intended to allow existing users of Process Bliss to complete tasks on the move.; ; The web application has full functionality.
• Service interface: No
• API: Yes
• What users can and can't do using the API: API currently only available through Zapier.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The service is SaaS (software as a service) hosted in the cloud and doesn't require deployment.; ; The software is hosted cloud servers with large capacity.; ; There isn't a storage limit.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage reports by process/task
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Via CSV export.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Data transferred on private network through AWS

Availability and resilience

• Guaranteed availability: The tool is guaranteed to be available during core UK working hours. Any maintenance is performed out of hours
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Admin users can control users on the plan and can set access levels on every template and organisation created
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: We have ISO 27001 processes and we are working towards achieving ISO 27001 compliance
• Information security policies and processes: We have ISO 27001 compliant processes and policies and are working towards achieving ISO 27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We are working towards ISO 27001 compliance
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The cloud based service is monitored and any security breaches notified
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The cloud based service is monitored and any security breaches notified
• Incident management type: Supplier-defined controls
• Incident management approach: The cloud based service is monitored and any security breaches notified

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £8 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free for you and a colleague. Only start paying when you add the third user.
• Link to free trial: https://processbliss.com/pricing/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at laura@processbliss.com. Tell them what format you need. It will help if you say what assistive technology you use.