Process Bliss

Process Bliss

Process Bliss is software to map, organise, execute and improve your repeatable business processes.

Create a process central repository and ensure your processes are run the same way every time by creating checklists. Track progress, uncover blockers and identify efficiencies through process reports and user feedback.

Features

  • Checklists
  • Process mapping including decisions
  • Reporting
  • Free process templates
  • Access permissions
  • Personal and company task lists
  • Audit trails
  • Task assignment
  • Automatic notifications
  • Integrations with 2,000+ systems through Zapier

Benefits

  • Access your task list from anywhere in the world 24/7
  • Quickly assign tasks to colleagues
  • Instantly track progress on projects, processes & tasks
  • Eliminate key-man risk by moving knowledge into a company repository
  • Ensure your processes are run the same way every time
  • Combat inconsistency, compiling instructions and files in one place
  • Accelerate staff on-boarding, providing ready-made lists of ‘how tos’
  • Uncover blockers and identify process efficiencies
  • Promote a culture of continuous improvement
  • Be alerted about upcoming deadlines

Pricing

£8 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at laura@processbliss.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 4 6 2 5 7 8 2 1 2 0 6 4 6 7

Contact

Process Bliss Laura Parker
Telephone: 07508502299
Email: laura@processbliss.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
GMT 9am to 5pm Monday to Friday (excluding public holidays)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Complies with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
We offer a hand holding service to help you get all your key processes captured, embedded and everyone following them.

We will:
- Identify the main blockers to scaling your business.
- Pinpoint the key processes that are really holding your business back.
- Capture and centralise those process from existing documentation or people’s heads.
- Ensure people want to use them by adding easy to follow instructions and documents.
- Train your staff how to use Process Bliss so they see the benefit for themselves.
- Review and improve the processes on a monthly basis.

The costs of this depends on how many hours our support is needed for.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have user guides as well as hint and tips on our website. We also provide support articles.

We can provide onsite training and/or consultancy at an additional charge.
Service documentation
No
End-of-contract data extraction
Download all task and template data via CSV export.
End-of-contract process
If the subscription is not renewed, access is removed to your Process Bliss 'organisation' at the end of the billing period.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
This mobile app is intended to allow existing users of Process Bliss to complete tasks on the move.

The web application has full functionality.
Service interface
No
API
Yes
What users can and can't do using the API
API currently only available through Zapier.
API documentation
No
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
The service is SaaS (software as a service) hosted in the cloud and doesn't require deployment.

The software is hosted cloud servers with large capacity.

There isn't a storage limit.

Analytics

Service usage metrics
Yes
Metrics types
Usage reports by process/task
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Via CSV export.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
Data transferred on private network through AWS

Availability and resilience

Guaranteed availability
The tool is guaranteed to be available during core UK working hours. Any maintenance is performed out of hours
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Admin users can control users on the plan and can set access levels on every template and organisation created
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
We have ISO 27001 processes and we are working towards achieving ISO 27001 compliance
Information security policies and processes
We have ISO 27001 compliant processes and policies and are working towards achieving ISO 27001.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We are working towards ISO 27001 compliance
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The cloud based service is monitored and any security breaches notified
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The cloud based service is monitored and any security breaches notified
Incident management type
Supplier-defined controls
Incident management approach
The cloud based service is monitored and any security breaches notified

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8 a user a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free for you and a colleague. Only start paying when you add the third user.
Link to free trial
https://processbliss.com/pricing/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at laura@processbliss.com. Tell them what format you need. It will help if you say what assistive technology you use.