Groupcall Limited

Groupcall Parents Evening Booking System

Created to make the process of booking parents’ evening appointments much quicker and simpler to organise. The school is able to set up a new parents’ evening event in minutes, enabling parents to log in and book their appointments at a time to suit them without relying on the students!

Features

  • Synced with your school MIS. Create Parents Evenings in minutes
  • Parents can log in and book their own appointments online
  • Parents control their own timetable and appointment schedule
  • Two-way messaging between parents and teachers if desired
  • Parents evenings run more smoothly
  • Reduces time that parents and teachers spend waiting
  • Accessible via all modern devices: mobile phones, tablets, laptops, desktops
  • Teachers control their own availability
  • Parents and teachers can print their appointment schedules
  • No need to rely on students to make appointments

Benefits

  • MIS sync enables efficient, rapid set up of Parents Evenings
  • Simple, easy to use parental interface
  • Parents make their own appointments online in seconds
  • Ensures no double booking of appointment times
  • Reduces parental waiting times on the evening
  • No reliance on students to make appointments
  • Parents can make bookings with multiple teachers in one click
  • Two-way messaging enables teachers and parents to prepare
  • School admin can block out times as required
  • Teachers can be given permission to control their own availability

Pricing

£0.50 to £0.50 per person per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 4 5 5 3 7 8 1 5 4 4 6 2 5 7

Contact

Groupcall Limited

Jagrajj Atwal

0208 506 6100

jatwal@groupcall.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Groupcall Messenger school communication system
Cloud deployment model
Public cloud
Service constraints
Supports the following browsers:
• Internet Explorer 10+
• Microsoft Edge (latest version)
• Firefox (latest version)
• Chrome (latest version)
• Safari (latest version)
System requirements
Browser based

User support

Email or online ticketing support
Email or online ticketing
Support response times
Uusally within 1 hour and often sooner. Immediate confirmation emailed providing case reference etc.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
None
Onsite support
No
Support levels
Support is included without additional cost offering email, telephone and live web chat support during normal UK business hours plus emergency support outside these hours.
Critical - A problem which must be resolved before the end user can continue normal business operations. Response within four (4) working hours of receiving notice of a critical problem being reported.
Serious - A problem which significantly inhibits production but does not prevent operations. Response within within eight (8) working hours of receiving notice of a serious problem being reported.
Moderate - Requirements which do not impede productive use of the Software. Response within seventy two (72) working hours of a moderate problem being reported.
Minor - Cosmetic production problems and general test system problems that do not affect availability of the production system. Response within two (2) working weeks of a minor problem being reported, or if relevant in the next version release. An example of a minor issue, may be an enhancement request or notification of a incorrectly spelt word
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training, telephone training and, where required, onsite training is made available to new users. Online documentation, FAQs and training videos are provided also.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
On request we can provide copies of their data in suitable formats. All data is securely deleted from our systems following the termination of the contract.
End-of-contract process
There are no additional costs at the end of the contract at all. Upon termination of the contract the services are closed down. Data can be provided in a suitable format should the user request it.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Reduced feature set on mobile devices. All main features work however advanced features require desktop access
Service interface
No
API
Yes
What users can and can't do using the API
Authorised administrator users can configure their own software to send SMS, Push and Email messages with attachments through our APIs on behalf of their organisation. The API does not provide functionality to make configuration changes as this is not its purpose
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Authorised administrators can set permission levels for other users, restrict access and functionality for users, enforce specific password policies and strengths etc.
Software can be customised with school name, logo etc.

Scaling

Independence of resources
The solution is a cloud delivered, multi-tenancy platform hosted in Microsoft Azure North Europe and West Europe regions, delivered as ‘Software-as-a-Service’ (SaaS) and is designed specifically for UK education customers. The service has a ‘high availability’ modular architecture with no single points of failure and uses advanced cloud hosting features including auto-scale and auto-heal. The whole solution is tuned to deliver extremely high performance even to devices on narrowband and congested networks.

Analytics

Service usage metrics
Yes
Metrics types
Details of parents that have logged in, appointments booked, attendance at the event etc.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The system allows users to download their data in .csv file format should they require it.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.95% availability under our SLA
Approach to resilience
The technical infrastructure is provided by Microsoft. This includes the physical data centre, Internet connectivity, firewalls, security systems, Local Area Networks and subnets, Load Balancing, Virtual Servers, Web Roles, Worker Roles, Data Disks, Service Queues, Web Application Pools, auto-scaling NoSQL storage, and Elastic SQL collections. This is provided as a ‘Platform-as-a-Service’ upon which we develop and deploy our in-house created and managed software components. The solution is resilient to Azure availability across both European datacentres. Duplicate infrastructure is deployed separately for testing, and separately for pre-production.
Outage reporting
Email alerts to authorised users

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access is restricted using permission based roles. Internally these are determined by management based on the function being provided (support, development, sales etc.) and permissions are restricted to an 'as necessary for the role' basis, ensuring no person is able to access data that they do not need to access in order to perform their role. Administrators at school level are also able to set permission levels for their additional users to restrict access to a granular level as required or desired.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
Originally accredited March 2013. Annually audited and renewed each year since then
What the ISO/IEC 27001 doesn’t cover
ISO/IEC 27001 covers entire company, all processes and all products and services
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are accredited to ISO/IEC 27001 and follow the policies and processes included within our Information Security Management System. The Groupcall Limited Information Security Policy applies to all business functions within the scope of the Information Security Management System and covers the information, information systems, networks, physical environment and people supporting these business functions. The objective of Information Security is to ensure business continuity and minimise business damage by preventing and minimising the impact of security incidents. In particular, information assets must be protected in order to ensure: 1. Confidentiality i.e. protection against unauthorised disclosure 2. Integrity i.e. protection against unauthorised or accidental modification 3. Availability as and when required in pursuance of the Organisation’s business objectives. 1. The Managing Director has approved the Information Security Policy. 2. Overall responsibility for Information Security rests with our Information Security Officer. Internal and external audits are performed every year to ensure policies and processes are being followed and complied with.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
As part of our ISO/IEC 27001 accreditation, a change management/change recording system is in place. Adequate authorities are in place for the approval and acceptance of change, including risk assessment, and a path for regression is clearly identified.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Risk Assessments and similar analyses of all of our activities that have been identified as relevant to the security of information, have been conducted and documented as part of our ISO/IEC 27001 accreditation and these are reviewed and updated regularly to identify new or changed risks and vulnerabilities. Appropriate patches are deployed as required and as soon as they become available and have been adequately tested. We monitor appropriate web services, subscribe to newsletters etc. to ensure we keep up to date on any perceived or identified threats.
Protective monitoring type
Undisclosed
Protective monitoring approach
Our ISO/IEC 27001 accreditation requires that we employ protective monitoring and this is audited internally and externally at least annually. We identify potential compromises through continual monitoring of our systems with alerts to warn of any potential issues. In addition, we ask all customers to immediately alert us to any potential issues they indentify. Upon identification of potential issues these are assessed and handled accordingly. Where the assessments indicate a potential threat, we take immediate action to put into place remedial actions to minimise risks and undertake a root cause investigation, enabling measures to be deployed to update systems accordingly.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our incident management process is a key part of our ISO/IEC 27001 accreditation. We have pre-defined processes for common events which enable us to internally escalate any perceived or potential incidents swiftly, minimising risk and enabling us to deploy appropriate measures to resolve issues. Users are able to report incidents via email, telephone or live chat directly to our support team. Incident reports are compiled where required and these are communicated to management and to affected users as necessary.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.50 to £0.50 per person per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full version free of charge for your next Parents Evening.

Service documents

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