Skotkonung Ltd

Touchstone Review Results Monitoring

The solution assists organisations to manage end-to-end results monitoring through automated and structured processes to: assess baselines, milestones and targets for portfolio, programme and project performance; evaluate project partners and reduce compliance costs; monitor and measure performance and improvement; and aid learning and adaptive management.

Features

  • Assessments of log-frames, MEL plans and other performance measurement hierarchies
  • Self-maintained profiles of delivery partners
  • Monitoring assessments for baseline, milestones and end of project
  • Workflows for monitoring assessments to maintain audit trail/internal controls
  • User defined instructions for assessments
  • Visibility of all assessments in one place
  • Document repositories for evidence
  • Built in filters and data pivot capability
  • Export of data, risk maps and monitoring assessments
  • Customised reporting and dashboards to track performance

Benefits

  • Consistent and validated results data collection
  • Visualised evidence of performance to drive effectiveness and adaptive management
  • Performance shortfalls highlighted for action
  • Aids drawing lessons from broad evidence-base across programmes and portfolios
  • Reduced costs of performance comparison at programme and portfolio levels
  • Reduced costs of performance comparison over time and between partners
  • Reduced resources needed for assessments
  • Visibility of all assessments in one place
  • Scalable to give increased value for money with use
  • Shared workspace

Pricing

£24000 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

3 4 5 1 1 7 4 5 6 4 2 6 3 8 6

Contact

Skotkonung Ltd

Skotkonung

+44(0) 33 0088 3933

tenders@skotkonung.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Maintenance is planned in advance (normally to take place between 8pm and 6am) and users are advised of disruption (normally with 48hr notice).
System requirements
  • Internet connection and browser
  • Service is designed to work on a tablet/laptop/desktop
  • Screens will render on a mobile device

User support

Email or online ticketing support
Email or online ticketing
Support response times
The help desk is available 09:00 to 17:00 on UK business days. We respond to high priority issues within four working hours. Medium priority within one business day. Low priority as agreed with the Customer on receipt of a service request.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support level is tailored to client needs and is normally set out in full in a service level agreement with the client. We provide single point of contact for technical support, finance and management. We provide a 24hr monitored single email address for all technical issues and run server monitoring on all client servers to flag connectivity and other issue. We can provide further details on request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Clients are assigned an account manager. The account manager will organise training for client administrators. Initial training is included in the licence. Further training is available as agreed with the client. Data can be migrated at a charge.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Data export is provided at the end of service. We provide customer data in excel, csv and pdf formats depending on type and requirement.
End-of-contract process
Based on an agreed end-of-service date, we provide data as above. We hold data for an agreed period, not exceeding two months, and then delete it unless we are legally required to retain it.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Pages reformat depending on the size of the device screen. The product is primarily designed for desktop use.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Users can build standards and configure indicators and due diligence, compliance and results monitoring. Users can build workflows and manage user groups. Template permissioning and dashboard configuration are part of the on-boarding process.

Scaling

Independence of resources
We use Microsoft Azure Cloud servers that scale on real-time demand.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Touchstone Review Ltd

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users are able to download written assessments and the results of analysis performed in the system.
Data export formats
  • CSV
  • Other
Other data export formats
  • HTML
  • PDF
  • PNG
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • Word
  • Excel
  • PDF
  • PNG
  • JPEG

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Only named administrators have access to customer databases. Sensitive data for government services can only be accessed by SC cleared personnel.

Availability and resilience

Guaranteed availability
99.5% uptime.
Approach to resilience
Available on request.
Outage reporting
A public dashboard is used to report outages and email alerts to administrators. Planned outages are notified to users via email alerts and or system announcements.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication can be enabled.
Access restrictions in management interfaces and support channels
Access is restricted to named users and user accounts are subject to strong password policies, 2 Factor Authentication and validated IP connections.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication can be enabled.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Approachable Certification
ISO/IEC 27001 accreditation date
26/09/2017
What the ISO/IEC 27001 doesn’t cover
ISO 27001 certification covers all aspects of this service. Details of scope are available on request.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 9001
Information security policies and processes
We have fully documented information security policies. A copy is available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have internal processes for change control that includes a full cycle of testing and audit from development to production release. Changes are assessed at time of request for security implications and if necessary additional testing or external verification is completed prior to production release. These processes are documented and comply with our ISO 9001 and 27001 quality systems.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request.
Incident management type
Supplier-defined controls
Incident management approach
Available on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£24000 per licence per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Proof of concept service giving users an opportunity to test on a small data set (provided by client or if requested by us). Trial period is negotiable but not to exceed 6 weeks. Please contact us to discuss further.
Link to free trial
Www.touchstonereview.com

Service documents

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