Skotkonung Ltd

Touchstone Review Results Monitoring

The solution assists organisations to manage end-to-end results monitoring through automated and structured processes to: assess baselines, milestones and targets for portfolio, programme and project performance; evaluate project partners and reduce compliance costs; monitor and measure performance and improvement; and aid learning and adaptive management.

Features

  • Assessments of log-frames, MEL plans and other performance measurement hierarchies
  • Self-maintained profiles of delivery partners
  • Monitoring assessments for baseline, milestones and end of project
  • Workflows for monitoring assessments to maintain audit trail/internal controls
  • User defined instructions for assessments
  • Visibility of all assessments in one place
  • Document repositories for evidence
  • Built in filters and data pivot capability
  • Export of data, risk maps and monitoring assessments
  • Customised reporting and dashboards to track performance

Benefits

  • Consistent and validated results data collection
  • Visualised evidence of performance to drive effectiveness and adaptive management
  • Performance shortfalls highlighted for action
  • Aids drawing lessons from broad evidence-base across programmes and portfolios
  • Reduced costs of performance comparison at programme and portfolio levels
  • Reduced costs of performance comparison over time and between partners
  • Reduced resources needed for assessments
  • Visibility of all assessments in one place
  • Scalable to give increased value for money with use
  • Shared workspace

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Maintenance is planned in advance (normally to take place between 8pm and 6am) and users are advised of disruption (normally with 48hr notice).
System requirements
  • Internet connection and browser
  • Service is designed to work on a tablet/laptop/desktop
  • Screens will render on a mobile device

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The help desk is available 09:00 to 17:00 on UK business days. We respond to high priority issues within four working hours. Medium priority within one business day. Low priority as agreed with the Customer on receipt of a service request.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support level is tailored to client needs and is normally set out in full in a service level agreement with the client. We provide single point of contact for technical support, finance and management. We provide a 24hr monitored single email address for all technical issues and run server monitoring on all client servers to flag connectivity and other issue. We can provide further details on request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Clients are assigned an account manager. The account manager will organise training for client administrators. Initial training is included in the licence. Further training is available as agreed with the client. Data can be migrated at a charge.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Data export is provided at the end of service. We provide customer data in excel, csv and pdf formats depending on type and requirement.
End-of-contract process Based on an agreed end-of-service date, we provide data as above. We hold data for an agreed period, not exceeding two months, and then delete it unless we are legally required to retain it.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Pages reformat depending on the size of the device screen. The product is primarily designed for desktop use.
API No
Customisation available Yes
Description of customisation Users can build standards and configure indicators and due diligence, compliance and results monitoring. Users can build workflows and manage user groups. Template permissioning and dashboard configuration are part of the on-boarding process.

Scaling

Scaling
Independence of resources We use Microsoft Azure Cloud servers that scale on real-time demand.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Touchstone Review Ltd

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users are able to download written assessments and the results of analysis performed in the system.
Data export formats
  • CSV
  • Other
Other data export formats
  • HTML
  • PDF
  • PNG
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • Word
  • Excel
  • PDF
  • PNG
  • JPEG

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Only named administrators have access to customer databases. Sensitive data for government services can only be accessed by SC cleared personnel.

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% uptime.
Approach to resilience Available on request.
Outage reporting A public dashboard is used to report outages and email alerts to administrators. Planned outages are notified to users via email alerts and or system announcements.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication can be enabled.
Access restrictions in management interfaces and support channels Access is restricted to named users and user accounts are subject to strong password policies, 2 Factor Authentication and validated IP connections.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication can be enabled.

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Approachable Certification
ISO/IEC 27001 accreditation date 26/09/2017
What the ISO/IEC 27001 doesn’t cover ISO 27001 certification covers all aspects of this service. Details of scope are available on request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 9001
Information security policies and processes We have fully documented information security policies. A copy is available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have internal processes for change control that includes a full cycle of testing and audit from development to production release. Changes are assessed at time of request for security implications and if necessary additional testing or external verification is completed prior to production release. These processes are documented and comply with our ISO 9001 and 27001 quality systems.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request.
Incident management type Supplier-defined controls
Incident management approach Available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £24000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Proof of concept service giving users an opportunity to test on a small data set (provided by client or if requested by us). Trial period is negotiable but not to exceed 6 weeks. Please contact us to discuss further.
Link to free trial Www.touchstonereview.com

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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