Bytes Software Services

AvePoint Cloud Archive as a Service for Office 365

Granularly set archiving and retention policies against Office 365 content. All delivered as a Service for Office 365. bsscloud


  • Archive Files, Mail, and Conversations based on properties or metadata
  • Archive entire sites or individual versions or attachments
  • Schedule archiving plans
  • Delete content, or move to other cloud or on-premises storage
  • Retain all properties, audit data, and workflow state upon archiving


  • Automatically apply business rules for content lifecycle and records management
  • Apply granular policies for maximum control over content retention
  • Archive around key business hours for minimal disruption
  • Retain data per your business needs; restore on-demand with fullfidelity
  • Ensure data quality with periodic removal of stale, outdated content
  • Save on Office 365 storage costs for SharePoint Online


£4.00 to £7.15 per user

Service documents

G-Cloud 9


Bytes Software Services

Chris Swani

+44 (0) 7951 326815

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Office 365

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Support cases are prioritised between Low and Very High Severity. For Low Sevarity the SLA is 48 hours or less through to 2 hours or less for Very High
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels AvePoint provides a Premier Support Service which includes 24 hours a day, 7 days a week, 365 days a year. Included within the support service are Hotfixes, Cumulative updates, Service Packs and Platform Upgrades. More information can be found at
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full user documentation is available for the system.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Customers may request a copy of the data via our support team.
End-of-contract process By our professional service to export their data to their local storage.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Keyboard shortcuts have been implemented within the product, and are documented in our user guide.
Accessibility testing None
Customisation available No


Independence of resources Our AvePoint Online Service platfrom, which hosts Compliance Guardian Online, automatically scales up and down the resource to meet user demand.


Service usage metrics Yes
Metrics types Backup time, object count, failed object counts,etc
Reporting types Real-time dashboards


Supplier type Reseller providing extra support
Organisation whose services are being resold Avepoint

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Only user system configuration data and reporting data is held in the system. This data can be exported via the user interface. Configuration data is exported in XML format, reporting data in csv format. Documentation or records can be exported in different formats using appropriate business rules that are configured by the customer.
Data export formats Other
Other data export formats
  • XML
  • Native Format
Data import formats Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability AvePoint guarantee 99.95% service availability
Approach to resilience It is built upon Azure architecture which has this design concept in mind.
Outage reporting Portal Notifications

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels Authentication is carried out against any supported Microsoft Azure authentication method.
Access restriction testing frequency At least once a year
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Least priveleged access is the base of our security governance concept.
Information security policies and processes We have a wide range of InfoSec policies, from usage policies, to the minimization of access with the least privileged concept.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Test in one environment, pass QA, flip the node to production
Vulnerability management type Supplier-defined controls
Vulnerability management approach Every product release is tested for vulnerabilities with AppScan and validated against OWAS
Protective monitoring type Supplier-defined controls
Protective monitoring approach Azure has methods in place for network vulnerability scans as well as IDS.
Incident management type Supplier-defined controls
Incident management approach We strive for a prompt response to all incidents, whether it may be a simple user issue or a breach. Further information can be found in AvePoint MSLA and the Service Definition Document

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £4.00 to £7.15 per user
Discount for educational organisations No
Free trial available Yes
Description of free trial A free 30 day trial is available via AvePoints Website.
Link to free trial


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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