Ironshare

Endpoint Security with Cisco AMP for Endpoints

Driven by Cloud-based intelligence and management, Cisco AMP for Endpoints delivers complete protection against advanced threats, for PC’s, Laptops, and mobile devices. AMP works to detect and prevent malware as it enters the network, even those that evade your first line of defences.

Features

  • Anti-Virus protection
  • Advanced Anti-Malware protection
  • Protects Windows PC’s, laptops, Apple, Windows, Linux, or Android
  • Continuous monitoring of files to capture those that turn bad
  • Backed by Cisco Talos threat intelligence
  • Enables Threat Hunting and Threat Response

Benefits

  • Fully managed cloud service, no training required
  • Incident response service if required
  • Free trials available

Pricing

£1.85 to £5.00 a device a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at information@ironshare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 4 4 1 7 8 8 1 0 6 4 4 8 4 9

Contact

Ironshare Stuart Hare
Telephone: +441217690475
Email: information@ironshare.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Cisco AMP for Networks, Cisco Umbrella, Cisco Email Security, IDS and IPS, Your existing Anti-Virus software
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Works on Microsoft Windows 7 and above
  • Windows Server 2008 R2 and above
  • Red Hat Enterprise Linux or CentOS 6.x 7.x
  • Android 2.1 (Éclair) to 6.0 (Marshmallow)
  • Apple iOS 11 and above
  • Apple OSX 10.11
  • Apple MacOS 10.12, 10.13

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Basic package covers annual license subscription purchase with 24x7 email support. Installation, configuration and deployment of Cisco AMP for Endpoints can be provided at an additional cost. Advanced package includes additional services such as remote daily management and monitoring of logs, incident response and a detailed monthly report.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We do all of the necessary back-end configuration and then advise directly on how best to deploy Cisco AMP for Endpoints. This is achieved by direct consultation followed by a documented process. Our optional managed service means that we take the strain away from the customer, however if they have staff that would like to take on the day-to-day management then we can also provide online training and documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data is provided upon request once the contract has come to an end and will be deleted following sign-off from the customer.
End-of-contract process
When the contract comes to an end all off - boarding tasks will be included in our standard service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No significant differences between mobile and desktop services, although the Cisco Security Connector is required for Apple iOS mobile devices.
Service interface
No
API
Yes
What users can and can't do using the API
There are currently two versions of the AMP for Endpoints API - Version 0 and Version 1. The Version 1 has additional functionality versus Version 0. The documentation for Version 1 is available on the Cisco website. It allows you to pull data from an AMP for Endpoints deployment, and manipulate it, when necessary.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
AMP for Endpoints is hosted in AWS and while Cisco does not publish an SLA for the service, the AMP Cloud’s uptime for the past 3 years has been 99.95%. Cisco provides our customers at least 72 hours’ notice ahead of any maintenance that will degrade or possibly disrupt the service – which is very infrequent. When an incident does occur, Cisco TAC Escalations team monitors and reports on the resolution times

Analytics

Service usage metrics
Yes
Metrics types
High-level monthly dashboard reports are provided as standard, with more detailed monthly reporting available upon request, at an extra cost.
Reporting types
Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Cisco

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported upon request.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
AMP for Endpoints is hosted in AWS and while Cisco does not publish an SLA for the service, the AMP Cloud’s uptime for the past 3 years has been 99.95%. Cisco provides our customers at least 72 hours’ notice ahead of any maintenance that will degrade or possibly disrupt the service – which is very infrequent. When an incident does occur, Cisco TAC Escalations team monitors and reports on the resolution times.
Approach to resilience
Available on request.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces only available via the management VLAN.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Cyber Essentials as standard, as well as key processes and procedures from ISO 27001, NIST and NCSC standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes and configuration management processes are derived from ITIL V3 standards.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Monthly vulnerability scans and use of Cisco Umbrella to identify machines with unwanted outbound connections. Regular patching process in place.
AMP for Endpoints includes vulnerability management for common applications.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Daily checks of Cisco AMP for Endpoints with alerting via email and telephone for Managed Service customers.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are documented and tracked through to resolution via our helpdesk service. Users can report incidents via email or telephone. Reports are provided in PDF dashboard format.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.85 to £5.00 a device a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The free trial includes assistance with deployment to trial devices, support throughout the trial period, and a dashboard report at the end. Trials are 14 days as standard but can be extended to much longer durations if required.
Link to free trial
https://www.ironshare.co.uk/services/cisco-amp-for-endpoints/cisco-amp-for-endpoints-free-trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at information@ironshare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.