Beyond Systems Limited

Look After My Oracle Cloud Service Credits

The “Beyond “Look After My Oracle Cloud Credits” is a unique service that manages a customer’s Oracle “Universal Credits” efficiently by shutting down and starting up cloud environments to a user defined schedule.

Features

  • Ability to consume service credits as needed
  • Stop and start cloud environments to a schedule

Benefits

  • Manages Oracle service credits
  • Efficient use of service credits
  • Encourages a green carbon footprint

Pricing

£1000 per instance per month

Service documents

G-Cloud 11

343981515635646

Beyond Systems Limited

Mark Daynes

08450940998

mark.daynes@wegobeyond.co.uk

Planning

Planning
Planning service Yes
How the planning service works We would help the customer plan a schedule to optimise their usage of Oracle Service Credits.
Planning service works with specific services Yes
Hosting or software services the planning service works with Any Oracle service that consumes service credits.

Training

Training
Training service provided Yes
How the training service works We provide comprehensive training for all aspects of Oracle BI Cloud solutions, from modelling through analytics/dashboard development all the way to data discovery tools and mobile solutions such as Oracle Synopsis
Training is tied to specific services Yes
Services the training service works with Oracle

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Initially we will help and advise the customer on the best way to set up and configure this support service so that they get the best possible performance without compromising the quality. The customers configuration is quality reviewed and scenario tested at the outset of this service.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We can provide multiple types of support services depending on the needs of the customer.

Service scope

Service scope
Service constraints The service is dependent upon an Oracle database cloud which will on occasion require service patches itself.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times During working hours Mon-Fri 9.00 -17.00 - questions are acknowledged same day. Response times are rolled forward to the next working day if raised at weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels With any assignment we undertake we will discuss with the customer as the level of support that they require and make appropriate provisions.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Oracle Corporation

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £1000 per instance per month
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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