IMD CONSULTANCY LIMITED

Integrated Test, Evaluation and Acceptance

IMD will help produce an Integrated Test, Evaluation and Acceptance (ITEA) strategy, plan and schedule to provide assurance that cloud systems and services are delivered to the correct specification. Our service provides confidence to customers that new digital capabilities will meet the user need fully, within the required timescales

Features

  • Produces the Requirements and Acceptance Management Strategy (RAMS)
  • Develops Integrated Test, Evaluation and Acceptance Plan and schedule
  • Defines Verification and Validation Criteria to inform URD and SRD
  • Develops Acceptance case with appropriate SMEs and extensive stakeholder review
  • Plans, manages and coordinates Acceptance activities
  • Defines roles and responsibilities, policy, process and expectations at Acceptance
  • Defines the Verification and Validation Requirements Matrix (VVRM) criteria
  • Defines Test and Evaluation Matrix
  • Evidence Management including scope and content of evidence gathering opportunities
  • Establishes framework for identification and management of Risks and Issues

Benefits

  • Increased confidence in cloud system/system meeting User need
  • Earlier assurance a system/service conforms to agreed design
  • Stakeholder buy-in obtained earlier in transformation lifecycle
  • Agreement for approach obtained earlier from stakeholders
  • Risks associated with implementing change reduced
  • Risk appetite recognised, and risks and issues understood
  • Auditable trail of Verification and Acceptance decisions
  • Significantly improves likelihood of User Acceptance
  • Improved in-house capability from sustainable transfer of skills and knowledge
  • Assures compliance with the Technology Code of Practice (TCoP)

Pricing

£340 to £1,240 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.christie@imd-group.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 4 3 8 9 8 9 4 2 6 7 5 1 7 3

Contact

IMD CONSULTANCY LIMITED Anne Christie
Telephone: 07908 957944
Email: anne.christie@imd-group.co.uk

Planning

Planning service
Yes
How the planning service works
IMD offers services to support customers planning to implement cloud hosting or software systems and services. We provide consolidated, through-life cost, operational, technical and training support, highlighting benefits and risks, to optimise the system or service and its design, delivery and support.
We help organisations define their strategic goals, scope and vision for the service, and provide services to analyse user and business needs to develop robust User and System Requirements documentation and define future Target Operating Models. We help develop a compelling Business Case to secure funding and approval and provide the strategy to move from the current (as-is) to the future (to-be) environment. This includes, as required, a procurement strategy, benefits, risk and cost-benefit analyses and detailed, resourced and costed plans.
IMD helps customers determine the verification and validation criteria for their system and service requirements, an essential element of both the User Requirement Document and System Requirement Document. If the cloud service or software is technically complex or novel, we plan progressive verification and validation activities to reduce technical risk and increase stakeholder confidence.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
IMD puts people at the heart of transformation, particularly important when planning for, setting up and building the capability to maintain cloud systems and services. Hence, as part of our delivery, we provide informal training in the form of knowledge transfer, coaching, mentoring and upskilling. This ensures that the best practice methods applied during the delivery of our service are adopted by the customer team, so key skills and knowledge are retained following completion of the contract. We provide formal training as a separate service, delivered by accredited trainers, who are experienced practitioners in their fields. The majority of our training courses are accredited and lead to internationally recognised qualifications.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
IMD offers services to support customers setting up and migrating to or between cloud hosting or software systems and services. We provide consolidated, through-life cost, operational, technical and training support, highlighting benefits and risks, to optimise the system or service and its design, delivery and support.
We develop detailed, resourced and costed plans to support set up and migration activities, including governance, risks, assumptions, issues, dependencies and opportunity (RAIDO) management, benefits realisation planning and stakeholder engagement.
We enable organisations to determine their level of readiness, assessing feasibility and process maturity when implementing new systems and services or when developing an existing service. We develop Integrated Test, Evaluation and Acceptance strategy and plans to enable comprehensive compliance checks, testing and evaluation before formal acceptance. Equally importantly, we assess the readiness of your people to use and benefit from the new technology.
IMD manages the ITEA Plan and Schedule, recording the V&V method and criteria for each User and System requirement in a Validation, Verification and Requirements Matrix and records evidence of performance against each User and System requirement to provide a robust audit trail of performance testing, leading to formal acceptance of the service or software.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
IMD’s services help customers quality assure and performance test their cloud hosting or software systems and services.
We enable organisations determine their level of readiness, by assuring the performance of their systems, and quality assuring all aspects of their implementation from planning, through set up and migration, to testing performance of Business as Usual operations. We develop Integrated Test, Evaluation and Acceptance strategies and plans to enable comprehensive compliance checks, testing and evaluation before formal acceptance of cloud hosting or software systems and services.
We implement progressive reviews to assess the quality and maturity of outputs, making pragmatic recommendations for remedial and improvement actions, providing independent, unbiased, traceable and auditable evidence.
IMD’s ITEA services are an essential part of quality assuring the User and System Requirements, through defining Validation and Verification criteria, and planning and executing performance testing prior to formal Acceptance of a new or upgraded cloud system or service. They provide a robust audit trail of evidence that the system or service is delivering to the acceptance and quality criteria identified during ITEA and Quality planning. We schedule assurance mechanisms, including acceptance and quality reviews to provide confidence to all stakeholders that these activities are being conducted correctly.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None specific to this service.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
IMD provides consultancy support across all SFIA grades, with prices detailed on the supplied Rate Cards.
For each engagement, we provide a Technical Account Manager who will be the central customer point of contact. The Account Manager will have experience operating within the relevant field and of coordinating the delivery of similar services. This provides additional domain knowledge and support to the delivery team, a first point for escalation of issues, and added intelligence and continuity across projects and programmes. The Technical Account Manager will ensure administrative or contractual queries are actioned and resolved, including the need for any additional specialist support.
In addition, we endeavour to provide a secondary point of contact for each engagement to ensure continuity of service and support.
Depending on the particular assignment, support will be provided on-site, or remotely via email and phone, with the flexibility to arrange meetings on site or at our offices. On-site support will normally be between 8 am and 6 pm, Monday to Friday, excluding Public Holidays. Support outside these hours can be arranged by negotiation. Technical Account Management and support will normally be integrated into the delivery team. Costs are included in the proposed price for each engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£340 to £1,240 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.christie@imd-group.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.