Cybereason Endpoint Detection and Response with Nex-Gen AV

APPtechnology provides Real Time Prevention & Detection of Cyber Attacks through Endpoint Protection technology and NGAV, covering;

Prevention (NGAV & EDR)
Detection (EDR)

A single software agent provides EDR and NGAV functionality managed through a single dashboard.

Optional 24x7 SOC services covering Active Monitoring, Adversary Hunting, Advanced Analysis


  • Malicious operations are revealed through behavioural and community sourced indications
  • Identifies unknown non-signature based attacks through behaviour
  • Collects endpoint data without kernel level intervention
  • Continuous data collection on endpoints even when off network
  • Draws security data enrichment from multiple sources
  • Cloud based Endpoint Prevention, Detection and Response
  • Optional 24x7 SOC Service
  • Optional Next Generation Anti-virus
  • Automatic remediation and preventative capability for known and unknowned attacks


  • Empowers less experienced analysts to actively participate in cyber defence
  • Reduces attacker dwell time
  • Malicious operations analysis hosted offsite
  • Less False Alerts, links evidence rather than identifying isolated events
  • Silent Sensor maintains user experiences, network bandwidth and business continuity
  • Automatically validates and links evidence, making detection more accurate
  • Provides detailed attack information and detects attack campaigns
  • Empowers smaller security teams to reach better outcomes


£18.91 to £163.01 per device per year

  • Free trial available

Service documents

G-Cloud 9



Martin Sweeney

0207 469 4053

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Platform utilises industry standard methods for integration into your security eco-system, for instance we support STIX/TAXII feeds for Threat Intel ingestion. This ensures that all cyber attack information from all available sources is processed through the Cybereason threat assessment service.
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Software Agent providing EDR and NGAV
  • Connectivity to the Cybereason Hunting Engine

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is included in the service annual subscription.

Severity 1 - Urgent - The Platform is non- operative or significantly impaired = Initial response within 30 minutes.

Severity 2 - High - The Platform does not materially function as designed or experiences a significant decline in performance = Initial response within 2 hours.

Severity 3 - Medium - Platform or feature malfunctions that have little or no impact on daily business processes = Initial response within 2 business days
APPtechnology Technical account manager appointed.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We fully set up the platform through an inclusive deployment project led by our Customer Success team.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Customers can invoke any data exports via functionality available in the current version of software
End-of-contract process EDR or EDR and NGAV clients cease the supply of threat data to the subscription service Threat Hunting Engine.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Our platform provides a real-time view of adversary activity accessible through the customer's own dashboard, accessible via a browser. Endpoint agents can work offline and sync on return.
Accessibility testing Our platform utilises industry standard methods for integration into our client's security eco-system, for instance we support STIX/TAXII feeds for Threat Intel ingestion.
What users can and can't do using the API Restful API, connects to the Internet for the transfer of EDR related activity. No user interaction.
API documentation Yes
API documentation formats Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Standard service includes End Point Prevention and Detection Agent, with threat intelligence assessment through the Hunting Engine, prioritising OC activity and reducing time to attack remediation.
Options of additional Next Generation Anti-virus client, 24x7 SOC services including Active Monitoring and Adversary Hunting, plus option for Advanced incident management. The Standard service options allow you to intelligently prioritise your SOC activity based on advanced threat analysis, operate with less experienced resources and address threats in real time. The Optional services give advanced L3 support, Hunting and Analysis capabilities.


Independence of resources SLA based and monitored service levels along with monthly reporting.


Service usage metrics Yes
Metrics types Real-time and historical Threat Analysis from the Hunting Engine
Reporting types Real-time dashboards


Supplier type Reseller providing extra support
Organisation whose services are being resold Cybereason

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Customers can invoke any data exports via functionality available in the current version of software
Data export formats CSV
Data import formats Other
Other data import formats API handles data transfer

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network Assured by independent validation of assertion. Limited by transmission of meta and file hash data to the Hunting engine only

Availability and resilience

Availability and resilience
Guaranteed availability Greater then 99%
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Pre defined controls assured by supplier assertion
Access restriction testing frequency At least every 6 months
Management access authentication
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Institute of Quality Control
ISO/IEC 27001 accreditation date December 2016
What the ISO/IEC 27001 doesn’t cover All ISO/EIC 27001 domains covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO/IEC 27001 certified, we therefore operate with a security policy with an ISMS.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Supplier defined controls
Vulnerability management type Supplier-defined controls
Vulnerability management approach Supplier defined controls
Protective monitoring type Supplier-defined controls
Protective monitoring approach Suppler defined controls
Incident management type Supplier-defined controls
Incident management approach Pre defined processes assured by service provider assertion

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £18.91 to £163.01 per device per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Fully functional time limited pilot is available by discussion


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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