Telefonica UK Limited

O2 Smart Vehicle (Telematics Solutions)

O2 Smart Vehicle is a plug-and-play solution connecting to a vehicle's OBD-II port. This telematics device reports vehicle location/driver behaviour/engine faults/vehicle diagnostics. O2 Smart Vehicle will improve safety, productivity, efficiency, customer-experience and reduce fleet running costs. Information is delivered via web-portal or directly into the business' systems through an API.

Features

  • System can report:
  • Mileage, Engine diagnostics trouble codes
  • Driver behaviour, Fuel and oil levels
  • Tyre condition
  • Battery status
  • Seat belt engagement
  • Real-time vehicle location
  • Trip visualisation
  • Unlimited geofencing
  • Alerts and Reports

Benefits

  • Increased productivity
  • Improved Efficiency
  • Improves duty of care
  • Reduction in fuel spend
  • Reduction in vehicle maintenance
  • Supports driver safety schemes
  • Improved customer experience,
  • Preventive vehicle maintenance
  • Reduction in overtime claims
  • Fewer accidents and lower insurance premiums

Pricing

£6.50 an instance a month

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

3 4 0 8 3 4 4 0 1 3 3 0 7 0 5

Contact

Telefonica UK Limited Neil Cruden
Telephone: 07872015506
Email: g-cloud_framework@o2.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
O2 Smart Vehicle can be integrated with a wide range of other hardware and software application, making it flexible to meet business requirements. The list of add-ons and extensions can be viewed through the 'Market Place' within the customer web portal.
Cloud deployment model
Private cloud
Service constraints
The system requires the customer to use the modern versions of Google Android_ & Apple iOS, Microsoft Internet Explorer‘ 10+, the latest versions of Google Chrome_, the latest versions of Mozilla‘ Firefox‘ or Apple Safari‘ 6.0+
System requirements
A web browser that is on the approved list

User support

Email or online ticketing support
Email or online ticketing
Support response times
We would respond within 24 hours for general question and between 2-3 working days for more complex questions.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Customers are supported via phone and email for 1st line support queries as a Single Point of Contact. After troubleshooting, complex queries are sent to the 2nd line support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
O2 provides customers an Implementation Manager to set up the solution and train the users on how to use the web portal. There are also videos, webinars and tutorials with samples that users can access to learn about the solution.
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
  • Webinars
  • Videos
End-of-contract data extraction
There are options within the web port to export the data and also delete the data too.
End-of-contract process
At the end of the contract each individual monthly subscription out of contract will move to a 30 day rolling contract, or the customer can sign a new contract term.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The full features set is available across mobile and tablet mobile browsers or with an app.
Service interface
No
API
Yes
What users can and can't do using the API
Customers can put all vehicle and driver information on the full set of API's that are full supported through the SDK.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The API's allows users to create their own application and addons through the SDK. There are also add-ons in the web portal that can be added to the dashboard and reports which are all Excel based for flexibility.

Scaling

Independence of resources
Each customer has their own server into our cloud so there is no conflict between different users or databases.

Analytics

Service usage metrics
Yes
Metrics types
The user can configure reports about how the telematics device is working, and even if it has been removed from the vehicle.
Reporting types
API access

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Geotab

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There are options within the web port for customer to export their data.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
The web portal uses https (SSL) authentication with a unique username and passwor to authenticate users in the system

Availability and resilience

Guaranteed availability
99.9%
Approach to resilience
Please refer to the Service Definition document.
Outage reporting
Please refer to the Service Definition document.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
2-factor authentication
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
06/12/2016
What the ISO/IEC 27001 doesn’t cover
Not applicable.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£6.50 an instance a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
O2 can offer a free trial including 2 x devices for a period of 30 days. Please contact O2 for this option.

Service documents