Netpremacy Limited

Google Maps API

Google Maps API service and monthly billing via Netpremacy as an accredited Google Maps Reseller. Google Maps APIs enable your business to integrate your applications with best of breed mapping capabilities. Covers Google Maps, Routes and Places. Includes $200 free credits per month.

Features

  • Google Maps API: Overlay your data on a Google Map
  • Embed Google Maps in your applications and on your website
  • Perform geo-related computations such as geocoding
  • Google Maps Engine: Create, process, manage and publish maps
  • Use Google's powerful cloud computing infrastructure
  • Google Maps for Work: A workforce task/job assignment tool
  • Helps the dispatch and management of jobs for mobile workers
  • Google Earth Pro: 3D mapping client
  • Designed for businesses to help visualize, interact and analyse data
  • Google Maps, Routes and Places

Benefits

  • Leverage enormous amount of data within Google’s mapping database
  • Make better decisions by surfacing unique insights with greater context
  • Allow your users to visualize data on a Google map
  • Optimize people and assets and hence gain optimal productivity
  • Visual location and dispatch tools on a Google map
  • Engage your users and increase visitor traffic to your website
  • Suitable for Housing Associations
  • Integrates with CRMs, ERPs and Housing Management Systems
  • Provide Google Maps on iOS and Android mobile devices
  • Pay only for what you use with monthly billing service

Pricing

£1.40 a unit a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 4 0 8 1 1 7 2 9 5 7 7 8 6 7

Contact

Netpremacy Limited Andrew Eden
Telephone: 0113 366 2008
Email: aeden@netpremacy.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None that we are aware of.
System requirements
  • A modern web browser
  • A smart phone
  • HTTP web services

User support

Email or online ticketing support
Email or online ticketing
Support response times
Google will provide access to Google Help Center and phone support for customers on a 24 x 7 basis. Written P1 Priority support Requests are responded to with a target initial response time of one hour and are responded to 24 x 7. Written P2, P3, and P4 Priority support Requests submitted via Online Help Center or support portal are responded to with an initial target response time of 1 business day or less. All Priority support Requests received via phone will be responded to directly by Google Support Personnel as further stated at: https://support.google.com/a/table/3247295. Priorities are defined here: https://support.google.com/a/answer/1047213
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
As a Google Maps APIs Premium Plan customer, you have access to exclusive resources, including the Google Cloud Support Portal and support hotline, in addition to our standard support options. There are two levels of premium support available.

Silver: Included in your Premium Plan, Silver-level support provides access to all premium support resources, 24 hours a day on weekdays (24x5).
Gold: An add-on to your Premium Plan, Gold-level support provides access to all premium support resources, 24x5, and support for critical issues, 24x7.
Support available to third parties
No

Onboarding and offboarding

Getting started
On boarding services are covered by the Netpremacy technical services packages which are covered under optional Cloud Support services listings. Netpremacy provides onsite training, online/remote training where required.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Contextual online training videos
End-of-contract data extraction
If your organisation decides to stop using the Google Maps API service, your data is not held on the platform itself so there's no data extraction to perform with the service
End-of-contract process
Access to the Google Maps APIs will be terminated within 60 days of ceasing the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Custom mobile application APIs are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
Service interface
Yes
Description of service interface
Through a web browser
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
This page lists resources to help you get started with G Suite using assistive technology. We've included information for diverse needs and interests, but many of the resources are primarily for blind or low-vision users. https://support.google.com/a/answer/1631886?hl=en
API
Yes
What users can and can't do using the API
Use Google’s native web APIs for visualizing maps and accessing rich mapping features like accurate directions and Street View. Whether you write JavaScript in your sleep or can’t write a single line of code, we’ve got you covered.

Google Maps JavaScript API: Customize maps with your own content and imagery. Robust feature support.

Google Maps Embed API: Add a Google Map to your site without writing code or quota limits.

Google Street View Image API: Real-world imagery and panoramas.

Google Static Maps API: Embed a map image without JavaScript or dynamic page loading.

Google Places API Javascript Library: Up-to-date information about millions of locations.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Google Maps APIs are categorized by platform: Web, Android and iOS. These native platform APIs are complemented by our suite of HTTP web services. The array of customisation options is extensive and can be found here: https://developers.google.com/maps/get-started/

Scaling

Independence of resources
Google Maps API is powered by a massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users to your mapping services has a very low impact.

Analytics

Service usage metrics
Yes
Metrics types
The account activity report page gives access to the number of page clicks carried out with the APIs
Reporting types
  • API access
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Google

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data export is not applicable to the use of Google Maps APIs
Data export formats
Other
Other data export formats
Data export is not applicable to this service.
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits.
Approach to resilience
All data is redundantly stored across a minimum of 3 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Google services.
Outage reporting
Google provides customer alerts and a public uptime dashboard here: https://www.google.com/appsstatus#hl=en-GB&v=status. The dashboard advises across the Google Maps API services on degradation or downtime.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Ernst & Young
ISO/IEC 27001 accreditation date
15/04/2015
What the ISO/IEC 27001 doesn’t cover
Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
31/01/2017
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HIPAA
  • Ferpa

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our customers and regulators expect independent verification of security, privacy and compliance controls. Google undergoes several independent third party audits on a regular basis to provide this assurance. This means that an independent auditor has examined the controls present in our data centers, infrastructure and operations.

Google Maps API and Google infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.40 a unit a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Google Maps Platform offers a free $200 monthly credit for Maps, Routes, and Places. You won't be charged until your usage exceeds $200 in a month. Maps Embed API, Maps SDK for Android, and Maps SDK for iOS currently have no usage limits and are free.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.