A cloud based Harbour and Marina Management solution. Provides asset management, customer invoicing, CRM and productivity tools for running marine operations.
- Vessel and Location Management
- Customer Invoicing
- Asset Inspections
- Task/Productivity Management
- Customer Relationship Management
- Bulk Communications
- Online Customer Portal
- Mobile device support
- Asset Mapping
- Reporting engine
- Improved productivity for harbour operations
- Audit trail for asset inspections
- Communication history against account record
- Marina/Harbour real-time visibility on map
- Real-time occupancy views
- Mobility for operational staff
- Customer self-service via online portal
£365 to £1375 per unit per month
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||No Constraints|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Functionality question 2 working days
Outage 2 hours
Support 9-5 Monday to Friday.
|User can manage status and priority of support tickets||No|
|Web chat support||No|
We have 1 support level. Support tickets are submitted within the application and we aim to repspond based on the following SLAs:
Sev 1 1 hour
Sev 2 Team unable to work 3 hours
Sev 3 Major bug – ability to perform function significantly reduced 1 day
Sev 4 Minor bug – does not impact ability to perform function 2 days
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||Our standard service is online training, with online documentation. Customers can opt for onsite training for additional cost.|
|End-of-contract data extraction||A user will need to supply a support ticket and we will output the data as a series of CSV or Excel files. Any attachments/documents will be supplied on DVD or online upload of choice.|
|End-of-contract process||The entire service is available within the price of the contract. Any bespoke development or onsite training is additional.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||No difference; application is responsive and adapts to different screen sizes.|
|Description of customisation||
There are a variety of configuration options to configure:
Layout of marina/harbour
Vessel and Customer types
Order types + invoice templates
Mail Merge Templates
Task escalation rules
Custom Smart Lists/Customer Segments.
|Independence of resources||
Each Tenant on Harbour Assist runs their own Database, which isolates data performance.
Web-server instances are shared, but these are highly monitored and auto-scale at times of increased demand. We run at 1/10 capacity at all times.
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||
In addition to the "End of Contract" data download, there are a number of "Download to Excel" options within the application.
All reports can also be downloaded to Excel.
|Data export formats||
|Other data export formats||
|Data import formats||Other|
|Other data import formats||Excel|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||We offer 99.99% availability. If the service is down for more than 10 minutes in 1 day, we refund the cost of that day.|
|Approach to resilience||
All elements are fault tolerant.
We run 3 x large azure app service instances, each on different network and power circuits. Loss of up to 2 of these will result in no loss of service.
All traffic is load-balanced and in the event of an instance experiencing outage/disk failure, it is immediately taken offline and traffic routed to remaining instances with no loss of service. A new instance is automatically spun up and when ready traffic is re-routed to both instances.
Each Tenant runs their own database. SQL Database uses SQL Server active-active clustering (2 nodes). Each node is on separate power and network circuit (within same datacentre) and the data is transactionally replicated between them - i.e. both nodes have exact replicas of data. In the event of the primary node failing, the secondary node takes over with no loss of service. A new secondary node is immediately provisioned automatically and becomes the secondary node once the data is populated. Each node is RAID configured, and data is stored on no-less than 7 physical disks. Disk failure has no effect on service.
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Support tickets are only available to authenticated users. Management interfaces are verified via source email address.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||Securious Limited|
|PCI DSS accreditation date||05/12/2018|
|What the PCI DSS doesn’t cover||Third party payment providers: Paysafe and Paypal.|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||We follow security governance best-practice, but are too small an organisation to go through certification.|
|Information security policies and processes||The overall responsibility for InfoSec is the CTO. All data storage and transmission follows our Privacy and data-storage policies.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
All changes to code are reviewed by Architect and evaluated for security and code quality.
All code is unit tested and failing tests will stop the automated build process.
New releases are manually tested to ensure quality and a stanard suite of manual tests are also applied before any new version is released.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
We are manually penetration tested every year, and automated vulnerability scanned every 4 months.
All vulnerabilities identified as Medium or higher are patched within 3 weeks.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
We log and monitor all successful and unsuccessful login activity.
System auto-locks out any user after 6 consecutive failed logins.
|Incident management type||Supplier-defined controls|
|Incident management approach||
During an incident that affects multiple tenants, we issue every-hour notifications to affected users of our progress to restore service.
Once service is restored, we have an internal wash-up on how the incident happened and what we can do to stop it happening again. This is used to generate a formal incident report document, which is distributed to affected users.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£365 to £1375 per unit per month|
|Discount for educational organisations||No|
|Free trial available||No|