BeOnline &Repiort is an incident management SaaS platform designed to simplify and encourage the reporting of accidents, near misses and ill health. Easily scalable and customisable, its intuitive end-user incident submission workflow provides tools to manage, control, review, and escalate incidents, ensuring legal compliance (i.e RiDDOR, USHA)
- Available through any browser, as an SaaS solution, mobile compatible
- Easy to customise, flexible incident and accident management reporting
- User friendly interface encourages uptake across the organisation
- Over 25 reports available with interactive graphs and exportable data
- Multi-tier access provides customisable management levels tailored to your organisation
- Recordaction, recording reports, risk assessments, photos and documents
- Manage investigations, review cases and record/evaluate corrective
- Easy submission workflow facilitates and promotes increased near miss reporting
- Accessible for submission by members of public/visitors
- Equipped with automatic RIDDOr occurrence notification and escalation
- Easy to deploy, with free ongoing training and support
- Compliant with HSE standards, RIDDOR reporting and USHA requirements
- Optimised to identify incident trends, occurrences and measure performance
- Ideal for assigning responsibility for investigation easily to incident managers
- Proven to increase ill-health and historically under reported accidents
- Supports analysis of cost incurred in dealing with incidents
- Track loss of resources, time and equipment
- Create bespoke escalation and reminder rules
- Reduce insurance premiums and support clients against claims
- Easily compare performance by period and incident type
£1500 to £8950 per instance per year
- Education pricing available
- Free trial available
|Software add-on or extension||No|
|Cloud deployment model||
|Service constraints||Not applicable|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||Response time averages from between 4 to 6 working hours Monday through Friday. Support is restricted to system administrators (unlimited number)|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Unlimited support is available to client's designated system administrators during normal office hours, Monday through Friday 8:30AM to 6:30PM, excluding UK Bank Holidays.
Support is available via service desk, email, telephone and webex/remote connection.
On site support can be provided at a the published daily rate.
|Support available to third parties||Yes|
Onboarding and offboarding
Unlimited, ongoing training and support is provided at no additional charge. System training is designed around clients' needs and requirements and delivered onsite, online or via user documentation if applicable.
Initial system training is delivered at key milestones during the initial roll out process maximizing user experience and knowledge.
|End-of-contract data extraction||Data exports are available to all system administrators and managers in the reporting section of the management system. All data can be exported in CSV or Excel format, selected information is also available for export in PDF or Word format.|
As all data is available for export in CSV or Excel format directly from the management interface of the system, clients can extract data as and when needed. The full data exports allow clients to easily manage all data for future reference or further editing (i.e. for import in a new system).
Clients can remove any information that they do not wish to migrate or that is deemed not required. If additional, bespoke formatting of data is required - such as in the case of a client requiring specific formatting of information or other data manipulation - our daily rate for bespoke development would apply.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
There are no differences between mobile and desktop services for management and reporting functionalities.
Some training content may not be suitable for mobile learning and not available for mobile access.
|Description of customisation||
Branding of the application interface is carried out as on behalf of clients by Awaken team as part of the onboarding process.
Clients appointed system administrators can easily customise the application interface including structure, management reporting and access and email content and frequency is accessible by the client from the front end.
Full customisation of incident forms is carried out as required on behalf of clients by Awaken module development team at no additional cost as and when required.
|Independence of resources||Each client instance is logically separated and we implement live monitoring of each individual client instance resources, availability, and environment as well as higher-level monitoring for the entire hosted environment.|
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Data exports are available to all system administrators and managers in the reporting section of the management system. All data can be exported in CSV or Excel format, selected information is also available for export in PDF or Word format.|
|Data export formats||
|Other data export formats||
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
We guarantee our services to meet 99.9% availability, except in the cases of Force Majeure. Planned maintenance and software upgrades are carried out after business hours. Most maintenance and software upgrades are delivered with no service interruptions, where any temporary service downtime is required for the maintenance and software upgrade this will be limited to no more than 15 minutes and always carried out after working hours and with prior notification to the client.
Any issues reported through our service desk or telephone support will be answered according to the priority level (Level 1 - Fatal to Level 4 - Minor). Response time varies based on the priority level (60 seconds for Level 1 issues, 2 hours for Level 4 issues). Updates and resolution are provided at regular intervals of 2 hours until resolution. Specific SLAs and response times can be agreed with clients on request. Credit on the account would be issued in case service levels are not met.
|Approach to resilience||Information available on request.|
|Outage reporting||We have live reporting including a dashboard, email alerts and other methods of notifications.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Access is restricted by both role and domain of responsibility.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Our datacentre and hosting services meet ISO/IEC 27001 standards and are certified. Internal security governance is tested independently by a third party audit. Senior Management and IT Director have responsibility for implementing any recommendation or changes as appropriate.|
|Information security policies and processes||Our Information Security policy is reviewed regularly and managed by senior management. Responsibility for information security policy rests with the IT Director and the Managing Director. Our security policies are reviewed at least every 6 months and appropriate training delivered to all staff every year.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Our change control board manages the configuration and change management processes for all our services.
All changes and new development are tracked from original change request/new development submission to live deployment. Our change control board uses a variety of tools (including JIRA and Bitbucket) to manage the process, including security impact analysis and testing.
All changes and tests results are documented and versioned.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
All our environments have real-time scanning and logging of suspicious activity, network scanning and system monitoring.
We follow a regular security and penetration test schedule using industry standard tools and best practices. We also work closely with a number of leading organisations to remain at the forefront of data security and drive our development forward.
Security patches and cloud environment upgrades and patches relating are fully managed by our hosting provider in real time, 24/7. Non-critical patches and security enhancement features are released as part of scheduled upgrade and maintenance schedule, typically every 4 to 6 weeks.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Our systems are scanned 24/7 for potential compromises by automated systems as well as direct supervision by qualified personnel.
If a potential threat or compromise is detected an alert is generated and immediate investigation is launched to assess issue and identify remedial action.
Investigation is launched immediately on discovery of potential compromise and follows a regularly tested protocal and escalation process. Additional information is available on request.
|Incident management type||Supplier-defined controls|
|Incident management approach||Users can report incidents through our service desk around the clock and as well as by contacting our offices during normal working hours. Incident updates and reports are provided by email and service desk ticket update.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£1500 to £8950 per instance per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Content sample evaluation for up to 14 days|