Best-You
Cloud Hosted Healthly Lifestyle and Wellbeing platform comprising of website, app and CRM Case Management solution
Features
- easy web browser access
- Outcome reporting
- health journey tracking
- hybrid digital / coach support
- Diary functionality
- Groups and friends
- Whats on around me service locator
Benefits
- one place for population health management
- client case management in on place
- chat app for coach client communications
- Population outcome reporting
Pricing
£8,000 a licence a year
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at stuart@icecreates.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
3 3 8 9 2 2 6 3 0 7 9 7 3 2 5
Contact
ICE CREATES LIMITED
Stuart Jackson
Telephone: 07970 226640
Email: stuart@icecreates.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- No
- System requirements
- Web browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Hosting & Support
Our hosting and support package can be tailored for clients where possible. Below we outline our typical response times 08:30-17:00 Mon-Thurs, 08:30-15:45 Friday. Extra hours POA.
Urgent System not functioning or not allowing operational usage. Respond within 2 hrs
Resolve within 24 hrs
High Important operational tasks not functioning Respond within 4 hrs
Resolve within 48 hrs
Medium System operational but some functions are not working as usual, workaround is possible Respond within 8 hrs
Resolve within 3 days
Low Minor system issue, not affecting day to day functionality Respond within 2 days
Resolve within 7 days - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Support levels as per previous question
standard support model as per pricing schedule and enhanced support is available, price on application
Internal Best-You support contact / account manager, no cloud support engineer - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Project Managed implementation, onsite training for users, technical support desk available
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- We will work with the customer to ensure all of their data is extracted and imported into any local system of their choice
- End-of-contract process
- Data will be removed in line with standard data removal processes, we will work with customer on this
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
No difference. website is built as mobile responsive.
We also have a mobile app downloadable from apple and android store - Service interface
- Yes
- Description of service interface
- Self care with a browser
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Only internal
- API
- Yes
- What users can and can't do using the API
- API only accessible through the Best-You website and app but we can work with customers to open the API up
- API documentation
- No
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Localised branding
customise information deck visibility
customer reporting
Scaling
- Independence of resources
- Powerful servers are in use and scaling can be both vertical and horizontal
Analytics
- Service usage metrics
- Yes
- Metrics types
- Ever CRM implementation has reporting capability - bespoke reporting also available to match KPI's
- Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Contact us via our contact form and we will work with user to export their data
- Data export formats
-
- CSV
- Other
- Other data export formats
- JSON
- Data import formats
- Other
- Other data import formats
- None
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- WE strive to maintain 99% uptime, patched applied out of hours
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts to clients
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Username and password - 2FA to be implemented
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Full Internal Information security policy outlining all scope, definitions, duties of the organisation, acts complied with
• Copyright, Designs & Patents Act 1988
• Access to Health Records Act 1990
• Computer Misuse Act 1990
• The Data Protection Act 1998 and its UK replacement based on GDPR on 25th May 2018
• The Human Rights Act 1998
• Electronic Communications Act 2000
• Regulation of Investigatory Powers Act 2000
• Freedom of Information Act 2000
• Health & Social Care Act 2012
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Change management is governed by a steering group, impacts communicated to stakeholders. If client requests change this goes through a change management process internally
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Our 3rd party hosting supplier provides the option of vulnerabilty management
Vulnerability scanning
PCI complaince scanning
malware scanning
enterprise firewall - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Operate a 3rd party firewall with monitoring
- Incident management type
- Supplier-defined controls
- Incident management approach
- Standard escalation procedures, report to client if any impact. Compliance with ICO
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £8,000 a licence a year
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at stuart@icecreates.com.
Tell them what format you need. It will help if you say what assistive technology you use.