IBM United Kingdom Ltd

IBM Application Integration Suite on Cloud (AISoC) (SaaS for OFFICIAL)

Application Integration Suite delivers a fully managed application integration environment that helps businesses start projects quickly and easily by enabling you to deploy integration solutions on the cloud without the need to acquire and maintain an IT infrastructure. Application Integration Suite enables digital transformation and API strategies to be fulfilled.

Features

  • Securely connect cloud and on-premise applications for seamless integration.
  • Rapidly create integrations, using rich connectors and integration templates
  • Create microservices and exposing them as APIs in minutes.
  • Reduce IT complexity and cost savings from simplifying IT infrastructure.
  • Innovate faster by taking advantage of the API economy
  • Create, assemble, manage, secure, scale and socialize your APIs.
  • Power digital innovation and transformation using integration technology

Benefits

  • Unlocks the Potential business benefits of multiple applications and data.
  • Lowers the cost of maintenance over point to point interfaces.
  • Allows department/business to deliver new composite applications and solutions faster
  • Provides a base loosely couple architecture for SOA solutions
  • Delivers faster time to value for multiple hybrid integrations

Pricing

£2198.00 per instance per month

  • Free trial available

Service documents

G-Cloud 10

337833724696465

IBM United Kingdom Ltd

Alice Griffin

+44-07387-134406

gcloud@uk.ibm.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Service Level Agreement for IBM Integration Bus on Cloud is 99.5% availability
System requirements Please see full list:https://ibm.biz/Bdii87

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Responses depends on severity: 24/7 for severity 1, Monday-Friday business hours for severity 4
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels IBM has a very comprehensive set of support offering full details can be found in the IBM web site.

https://www-01.ibm.com/software/support/acceleratedvalue/SaaS_Handbook_V18.pdf
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started 1. Online tutorials - https://developer.ibm.com/integration/docs/ibm-application-integration-suite/
2. Knowledge Center - https://www.ibm.com/support/knowledgecenter/SSSRJA_1.0.0/com.ibm.app.integration.suite.doc/welcome.htm
3. Proof of Technology – A free one day session with lectures & Labs on IBM Application Integration Suite
4. Formal Training – Paid for week long training courses for developers and administrators on IBM Integration Bus
Bespoke Training – Tailored training courses that meet the educational needs of the customer for the specific use cases that are needed.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Configuration data for API definitions and analytics can be exported from the Application Integration Suite on Cloud offering.

IBM will return the Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process It is the responsibility of the customer to terminate the service in writing to IBM. This policy is set at the time of contracting. IBM will continue providing the service until either a product support ends creating a need to recontract for the service, or the client ceases payment.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility IBM Integration Bus on Cloud is accessible through modern web browsers
Accessibility testing We have not completed any interface testing with users of assistive technology
API Yes
What users can and can't do using the API IBM Application Integration Suite on Cloud can expose both Restful and SOAP based APIs as part of the integrations deployed. Command line access to configure the connectivity between systems is also available.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Analytics
Service usage metrics Yes
Metrics types API Usage
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export their configuration through the web user interface on IBM Application Integration Suite on Cloud.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLA < 99.5% compensation is 2% of monthly subscription fee. SLA < 99.0% compensation is 5% of monthly subscription fee.
Approach to resilience Available at request.
Outage reporting Email alerts are provided, should there be any downtime.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Coalfire ISO
ISO/IEC 27001 accreditation date 15/04/2016
What the ISO/IEC 27001 doesn’t cover The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is not compliant
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2198.00 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial 30 days free trial of 1 integration deployed running for 2 hours continuously.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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