SurgiQ Ltd

SurgiQ Supporting Services

Services to assist the planning, integration, deployment, commissioning, support, management and local customisation (excluding bespoke feature development) of SurgiQ product.
Assisting in system integration, API support, HL7 interfaces, data security, user interface tailoring.
Agile project management. Operational consultancy for NHS service delivery.

Features

  • Onboarding, configuration, set-up, data migration
  • API definition, configuration, integration
  • HL7, FHIR interfaces, web services, API REST, SQL
  • Agile project management
  • Training and additional support
  • Service improvement study definition
  • Data science, modelling, model definition, analytics
  • Business process modeling, scoping, assessment
  • Highly skilled healthcare process experts

Benefits

  • Fully managed service/turn-key solution
  • Cost effective and flexible delivery and invoicing model
  • Performance benchmarking and reporting
  • Transfers risk to the supplier
  • Reduced operating costs and improved service
  • Brings experienced professionals, know-how transfer

Pricing

£0 to £1,250 a person a day

Service documents

Framework

G-Cloud 12

Service ID

3 3 7 1 2 8 6 3 3 6 5 1 7 7 0

Contact

SurgiQ Ltd

Ivan Porro

020 7859 4632

gcloud@surgiq.com

Planning

Planning service
Yes
How the planning service works
We follow an Agile (recommended) process to help NHS organisations adopt the SurgiQ Product.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
SurgiQ products only

Training

Training service provided
Yes
How the training service works
Onsite or remote training for users of the SurgiQ Product.
Onsite training is usually delivered using the train-the-trainer paradigm.
SurgiQ usually provides one trainer for a class size of 5 to keep training effective.
A training plan is usually agreed with the Client as part of the project scoping phase.
Training is tied to specific services
Yes
Services the training service works with
SurgiQ product only

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
This service helps buyers setup SurgiQ Product. We provide supporting engineers to collect all the available information and define with the Client the migration plan. The plan contains objectives, deadlines and milestones and is defined and agreed upfront with the Client and then executed and monitored. Manual intervention is kept as low as possible to reduce risks and increase repeatability.
Setup or migration service is for specific cloud services
Yes
List of supported services
SurgiQ Product only

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality assurance and testing is performed during every project which involves the SurgiQ product.
Our standard approach includes this minimum set of processes: (1) in-house testing & QA (2) testing in a pre-production environment (3) user acceptance test (4) delivery of the solution in production (5) periodic performance monitoring.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works
SurgiQ product only (this is only for additional support not included within the standard SLA)

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support availability: Mon to Fri (excluding bank holidays), between 9:00am and 5:30pm local time. Time to first response: within 4 working hours. Time to resolution (critical): within 6 working hours. Time to resolution (non critical): within 32 working hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Assistive technologies are not implemented. The chat will link the user with a SurgiQ agent.
Support levels
Standard support levels ("critical" and "non-critical") are described in the Terms and Conditions document. Support provided via email, telephone and online facilities. "Support tickets" will be allocated to a team of technical support engineers, with escalation to the Support Manager. Cost of Standard SLA Support is included in cost of software use.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Pricing

Price
£0 to £1,250 a person a day
Discount for educational organisations
No

Service documents

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