Mark43

Case Management Module

The Mark43 Case Management Module in Mark43 RMS includes capabilities to import report and master entity information into investigative cases. As an automatic sync of data from Mark43 RMS actively feeds case files, configurable case types and tasks also allow supervisors to efficiently manage detective workloads.

Features

  • Data sync with records management system
  • Task lists to organize agency priorities and instructions
  • Link to relevant master persons, locations, and property profiles
  • Manageable permissions to tailor view or edit abilities by role
  • Case Notes to track progress
  • Exportable data to send or report investigative data

Benefits

  • Access to real-time data provides enhanced situational awareness
  • Data security and redundancy provided by AWS cloud infrastructure
  • Access a connected ecosystem of police technologies through open API
  • Hide sensitive investigative data through configurable permission settings
  • Track individual responsibilities through investigative task lists
  • Case Notes track intel and new developments as investigations progress
  • System configurability promotes adaptability to new laws and regulations

Pricing

£1,000 a person a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@mark43.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 3 5 7 0 4 8 9 5 3 7 4 5 2 4

Contact

Mark43 Scott Crouch
Telephone: 2127397724
Email: procurement@mark43.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Mark43 Records Management System
Cloud deployment model
Public cloud
Service constraints
99.99% Availability for RMS and 99.95% for CAD is built into our contract SLAs, this includes downtime for maintenance and upgrades
System requirements
Modern Web Brower

User support

Email or online ticketing support
Email or online ticketing
Support response times
Mark43 provides email and ticketing responses 24/7/365. Tickets are resolved on average in 30 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Currently all customers gain the same level of support with the option of having a technical account manager at an additional cost.
Support available to third parties
No

Onboarding and offboarding

Getting started
Mark43 provides onsite training and user documentation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Upon termination of the Agreement for any reason, and subject to all Fees due being paid in full, Mark43 will create searchable PDFs of each record and provide them to the Subscriber for download. Subscriber may request, and Mark43 will consider, other formats in which to create the Records,
End-of-contract process
Preparation
a. The Subscriber will provide the desired cutoff date at which time all existing user accounts will be terminated.
b. Mark43 will provide one account for the Subscriber to access a web-based storage platform to retrieve Subscriber documents and Records. The Transition Account will be available to Subscriber for thirty days prior to the Cutoff Date.

2. Content
a. Each Report in RMS will be recreated as a searchable PDF (or other mutually agreed to format)
b. All archive files will be accessible via the internet on the Cutoff Date.

3. Support
a. Mark43 will maintain Subscriber data in RMS for up to 1 year following the Cutoff Date.
b. Mark43 will maintain Subscriber PDF archives for up to 2 years following the Cutoff Date.
c. Mark43 will resolve any issues it deems to be the result of errors in the RMS or export process for a period of six months after the Cutoff Date.
d. Within 6 months from the date of deletion of Subscriber Data from all Mark43 online systems, all Subscriber Data will be erased from database backups.
e. Notwithstanding the foregoing, Mark43 reserves the right to retain Subscriber Data on audit logs and

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
Yes
What users can and can't do using the API
The Mark43 platform is built using service-oriented architecture (SOA). Specifically, every system activity has a RESTful API call to accomplish a user action. In addition to the internal API, we publish partner and public-facing API calls for systems integration and 3rd party tools to grab data (i.e. - Informatica, Crystal Reports, etc.).

Mark43 does not load the API onto the interface servers, rather the servers are meant to run the jobs, maintain storage in case of failure, or for shared-file space in bi-directional interfaces.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
The Mark43 platform architecture utilizes Elastic Load Balancing. Elastic Load Balancing automatically distributes incoming application traffic across multiple application servers. It handles the varying load of your application traffic across multiple Availability Zones. Our Elastic Load Balancer features high availability, automatic scaling, and robust security necessary to make the Mark43 platform fault tolerant.

Analytics

Service usage metrics
Yes
Metrics types
Mark43 uses New Relic intelligence platform for digital performance monitoring and management.

Mark43 can provide a web page reporting Mark43 CAD response times as part of our proposed solution.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
All databases and files are encrypted at rest using AES-256 protocols.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
In application via front-end functionality such as advanced search exports and analytics exports. Users can also export via third party applications integrations with Mark43 Platform via public API, database views, and data lake views.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Two Factor Authentication for front-end access
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Two Factor Authentication for front-end access

Availability and resilience

Guaranteed availability
In the event that Mark43 fails to make the Case Management available at least 99.9% of the time in any given month during the Regular Usage Period due to CADUnavailability (as defined below), Mark43 will credit the Subscriber’s account for the unavailable CAD as follows:

99.8 - 99.0% : 10% Credit
98.9 - 98.0% : 20% Credit
Below 97.9% : 30% Credit
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Through our Background Check Policy, we require commercial criminal backgrounds screens of all employees and contractors prior to starting work with Mark43. Additionally, employees that are granted client production database access typically undergo additional client background screens through Triple I or NICS, or similar, at the direction of the client.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
SOC II

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC II
Information security policies and processes
Through our Background Check Policy, we require commercial criminal backgrounds screens of all employees and contractors prior to starting work with Mark43. Additionally, employees that are granted client production database access typically undergo additional client background screens through Triple I or NICS, or similar, at the direction of the client.

In addition to our Background Check Policy to vet employees and contractors, Mark43 maintains a Change Management Policy with strict user access permissioning and controls. These controls include multi-level approvals for production database access.

All client data is tagged with an identifier for that client. In the event of a contract termination Mark43 has procedures that dump all terminated client’s data in format that the client can consume and then removes that data from all production systems. Data is retained in backups however Mark43s database restore process contains a step where we run the same sanitation scripts on the newly restored database before cycling it into production use.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Mark43 maintains a Change Management Policy with strict user access permissioning and controls. In the event that an employee is transferred, terminated, or production access is revoked, our systems are updated to reflect these changes.

Access is logged and alerted upon. all servers are checked summed and in the event that checksum is different that sever alerts production support personnel.

In the event of a breach of Mark43 systems, Mark43 will issue a kill command to all client integrations to prevent the spread of a breach.
Vulnerability management type
Undisclosed
Vulnerability management approach
Mark43 relies on Host Based Intrusion Detection Systems to alert on user behavior.
Protective monitoring type
Undisclosed
Protective monitoring approach
Inbound and outbound communications monitoring, virus and malware scanning, penetration testing, code review.

Evaluate the compromise, identify the time period, and begin rollback and contingency plans.

Immediate response due to 24/7 cloud monitoring
Incident management type
Undisclosed
Incident management approach
Users can call or email the Mark43 Customer Help Desk (CHD) to report any events related to Mark43 Case Management.

Events are logged in a ticketing system accessible to clients where progress of resolution can be tracked.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,000 a person a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@mark43.com. Tell them what format you need. It will help if you say what assistive technology you use.