Optimus IT Infra Ltd

OptiMon

This is a web application used to monitor the queues to various application.

Features

  • real-time monitoring
  • integration plugin
  • system service reporting

Benefits

  • Alerting
  • Instance display of system/application issues

Pricing

£750 to £1000 per licence

Service documents

G-Cloud 11

335367021175083

Optimus IT Infra Ltd

Abhishek

07557333022

info@optimusit.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Integration platform
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Planned service maintenance - bug fixes / enhancements.
System requirements System licence required for system monitoring

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Business days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels 24/7 monitoring service
On call support initial 2 months
Additional customized support can be provided
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customers need to provide required support needs
Optimus will review and enhance the product if required
Onsite training can be provided
Monitoring support for 2 months will be provided
Service documentation No
End-of-contract data extraction Data can be deleted every fortnight based on users request or can be stored for agreed limited period of time
End-of-contract process Defined exit process will be followed, which is seemless and ensured that no business is effected

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
API No
Customisation available No

Scaling

Scaling
Independence of resources Cloud infrastructure

Analytics

Analytics
Service usage metrics Yes
Metrics types The metrics are provided as dashboard
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach From the db
Data export formats CSV
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 24*7
Approach to resilience Cloud standard fail over techniques
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Not applicable
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Insured
Information security policies and processes Not applicable

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Version controlled
Vulnerability management type Undisclosed
Vulnerability management approach Penetration testing
Protective monitoring type Undisclosed
Protective monitoring approach Standard testing techniques
Incident management type Supplier-defined controls
Incident management approach Yes

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £750 to £1000 per licence
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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