Optimus IT Infra Ltd

OptiMon

This is a web application used to monitor the queues to various application.

Features

  • real-time monitoring
  • integration plugin
  • system service reporting

Benefits

  • Alerting
  • Instance display of system/application issues

Pricing

£750 to £1000 per licence

Service documents

Framework

G-Cloud 11

Service ID

3 3 5 3 6 7 0 2 1 1 7 5 0 8 3

Contact

Optimus IT Infra Ltd

Abhishek

07557333022

info@optimusit.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Integration platform
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Planned service maintenance - bug fixes / enhancements.
System requirements
System licence required for system monitoring

User support

Email or online ticketing support
Email or online ticketing
Support response times
Business days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
24/7 monitoring service
On call support initial 2 months
Additional customized support can be provided
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Customers need to provide required support needs
Optimus will review and enhance the product if required
Onsite training can be provided
Monitoring support for 2 months will be provided
Service documentation
No
End-of-contract data extraction
Data can be deleted every fortnight based on users request or can be stored for agreed limited period of time
End-of-contract process
Defined exit process will be followed, which is seemless and ensured that no business is effected

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Cloud infrastructure

Analytics

Service usage metrics
Yes
Metrics types
The metrics are provided as dashboard
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
From the db
Data export formats
CSV
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
24*7
Approach to resilience
Cloud standard fail over techniques
Outage reporting
Email alerts

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Not applicable
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Insured
Information security policies and processes
Not applicable

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Version controlled
Vulnerability management type
Undisclosed
Vulnerability management approach
Penetration testing
Protective monitoring type
Undisclosed
Protective monitoring approach
Standard testing techniques
Incident management type
Supplier-defined controls
Incident management approach
Yes

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£750 to £1000 per licence
Discount for educational organisations
No
Free trial available
No

Service documents

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