Node4 NetApp Private Storage as a Service (NPSaaS)

The Private Cloud Service is a dedicated server space that only your organisation can access. Utilising enterprise class technology from VMware, Cisco and NetApp, this scalable, flexible and resilient multi-site cloud virtualisation solution gives you full control over your data without the regulatory compliance issues of shared cloud models.


  • Back Up as a Service
  • Disaster Recovery (DR)
  • Business Continuity (BC) with online back-up provided as standard
  • Infrastructure resources – such as clustered cloud servers and storage
  • Data Sovereignty


  • UK-based, owned and operated data centres
  • ISO 27001 accredited providing secure, flexible and simplified IT operations
  • Guaranteed 99.999% uptime
  • Avoidance of large capital investment switching from CapEx to OpEx
  • Bring Your Own Device (BYOD) solutions supported
  • ISP failover, no single point of failure and full redundancy
  • Personable service from a direct supplier – not a reseller


£0.06 to £0.70 per gigabyte per month

Service documents

G-Cloud 9



Vicky Withey

0845 123 2222

Service scope

Service scope
Service constraints Any planned maintenance is done giving 4 weeks notice in the exception of emergency maintenance the might be required to ensure security or stability of the cloud platform
System requirements Netapp based storage

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The online ticketing system is monitored 24/7 365 days a year. Depending on the priority of the ticket will depend on the response under the communicated SLA's
Outside of business hours priority 1 tickets are escalated to on-call engineers for resolution.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible The website does not meet an accessibility standard at this time
Web chat accessibility testing No testing has been conducted at this time
Onsite support Onsite support
Support levels We provide 4 different levels of support and are costed on a per VM basis.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training is provided if required and documentation on how to access the environment is required when they environment is provisioned. Training can be provided on-site or via remote video
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be copied and relationships removed from the Netapp Private Storage service
End-of-contract process Data will be deleted from the Netapp Private Storage Service and customers SVM removed

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can take control of their virtual machines through the interface. Self Provisioning, Power cycling, Networking changes and Monitoring are all available through the web portal
Web interface accessibility standard None or don’t know
How the web interface is accessible The website does not meet an accessibility standard at this time
Web interface accessibility testing No testing has been performed at this time with assistive technology
Command line interface No


Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources We offer services that can be dedicated to customers by using dedicated hardware or we have services that allow us to segment the system to give an agreed dedicated resource for customers to consume
Usage notifications Yes
Usage reporting
  • Email
  • Other


Infrastructure or application metrics Yes
Metrics types
  • Disk
  • HTTP request and response status
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Encryption of physical media is available on request
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machines
  • Databases
  • Files
  • Messaging Systems
Backup controls Backup schedules are available for configuration through the service desk or via a the customers Netapp Storage
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability SLA's are agreed and determined at the contract negotiation stage as part of the overall solution
Approach to resilience Information on resiliency is available upon request
Outage reporting Outages are made available via an external dashboard and can be provided by RSS feeds. We also provide email alerting to agreed email addresses if an alert has been triggered on a customer environment

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels All management platforms are segregated physically and seperate to production cloud systems and access is strictly limited, conforming to both best practice and security regulation requirements.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 UKAS
ISO/IEC 27001 accreditation date 01/02/2017
What the ISO/IEC 27001 doesn’t cover Nothing, all services relating to this Public Cloud offering are within scope.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Self-Assessment Questionnaire D
PCI DSS accreditation date January 2017 version 3.2 Revision 1.1
What the PCI DSS doesn’t cover Only physical controls are covered by the Self-Assessment.
Other security accreditations Yes
Any other security accreditations ISO27001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The Managing Director has approved the information security policy.
The Information Security Objectives of Node4 are to:
• Protect information against unauthorised access
• Assure the confidentiality of information
• Maintain the integrity of information
• Ensure the availability of information as required by the business processes
• Meet all regulatory and legislative requirements
• Implement, maintain and test DR / BC plans in line with the security policy
• Train all staff on information security
• Continually review and improve the ISMS

All breaches of information security, actual or suspected, will be reported to, and investigated by the Information Security Manager.
Additional policies and procedures exist to support the Information Security Policy. These include, but are not limited to, physical and logical access controls, network security, malware controls, vulnerability management and business continuity.
The Information Security Manager has direct responsibility for maintaining the policy and providing advice and guidance on its implementation.
All department managers are directly responsible for implementing the policy within their business areas, and for adherence by their staff.
It is the responsibility of each member of staff to adhere to the policy.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All Change Management procedures are audited as part of our Information Security accreditations and all change logs are kept and audited as part of this process.
We have clearly defined procedures for both customer and supplier initiated changes and all change requests are available for realtime review via our service management system.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Multiple tools are used to block and monitor potential threats to the environment. If patches are required they are rolled out via automation tools to the environment through change control process where the criticality and impact is assessed and approved.
Protective monitoring type Undisclosed
Protective monitoring approach Potential compromises will be detect by the SIEM. An alert will be created should the SIEM directives be triggered by various correlated events.
Upon receipt of alert, the SOC team will investigate the incident.
Depending on the criticality, a level 1 (highest) is investigated within 15 minutes.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We follow ITIl V3 for our incident management. Incidents can be reported via phone, web or email into our ticketing system.
Incident reports are provided through the ticketing system with details provided around root cause analysis and remediation steps

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Using vCloud Director as an underlying application, customers are provided Virtual Datacenters within the VMware environment and have individual logins using 2-factor authentication.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £0.06 to £0.70 per gigabyte per month
Discount for educational organisations No
Free trial available No


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