Executive Resource Group Limited

Provision of temporary and permanent staff for Cloud Software services

ERG are a specialist recruitment business that provide workforce solutions to the Public and Private Sectors for IT and Digital Transformation Programmes. As the prime contractor, we are able to utilise subcontractors for the provision of infrastructure as a service and platform as a service.

Features

  • Recruitment
  • IT Consultancy Partnership

Benefits

  • Provision of specialist professionals
  • Delivery of defined outputs

Pricing

£400 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

3 3 2 2 9 5 1 8 5 5 9 0 3 2 6

Contact

Executive Resource Group Limited

John Morse

01212129948

salessupport@erg-uk.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
As a recruitment specialist, we are able to provide 1st to 4th line support in the form of external consultants deployed at an additional cost. Fees are between 10-25% between 1st to 4th line. We would provide Cloud Support Engineers, through our partnership with Howell Technology Group.
Support available to third parties
No

Onboarding and offboarding

Getting started
As an external service provider, we will deploy specialists able to provide onsite training and thorough user documentation to ensure the service is performed to a high standard and all internal users are proficient with using the service.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Depending on the requirements of the buyer, our consultants will ensure there is a master service catalogue which is user-friendly with a convenient and compliant data migration instructions.
End-of-contract process
Near the end of the original term, we will offer extension of the contract if further service is required and/or all deliverables have not been met. The price charged to the end-client will include the service delivery from end-to-end and a satisfactory outcome according to the clients need. Any further call-out costs will be charged at an additional fee.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Buyers will advise of their requirements, and we will deploy specialists who can meet the buyers' needs.

Scaling

Independence of resources
We will match buyer requirements with our recruitment service; if they require more support, we will look to meet this need.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
ERG provide a consultancy service, and any data held is for the purpose of supplying the contract. There should be no data to export, however, buyers can request data held, with information on how to do so in our Terms of Business.
Data export formats
Other
Other data export formats
User-defined
Data import formats
Other
Other data import formats
User-defined

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
The external consultants will be placed onsite to work directly with the buyers servers/network.
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We aim to turnaround the process within 5 days, from first being made aware of requirement. This includes sourcing candidates, full qualification of suitability, referencing and pre-employment checks. This may take longer if higher levels of Security Clearance are required, such as Forced Vetting. Users will only be refunded if the contract is terminated as per the clause in our terms of business pertaining to Permanent/Fixed-Term Recruitment services. If buyers require temporary workers, we will offer the option to source further consultants.
Approach to resilience
Available on request.
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels
Defined by the external consultant.
Access restriction testing frequency
Less than once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
ISO 9001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Available on request (external document)

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our configuration and change management is outsourced and managed by our third-party IT support. They will advise of changes which need to be made and these will be assessed at Director level to minimise risk.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our vulnerability management is outsourced and managed by our third-party IT support. They will advise of potential threats to services and these will be assessed at Director level to minimise risk. If patches are necessary, these will be deployed as soon as they have been authorised (immediately).
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our protective monitoring is outsourced and managed by our third-party IT support. They will advise of potential compromises and these will be assessed at Director level to minimise risk. Incidents are responded to immediately.
Incident management type
Supplier-defined controls
Incident management approach
Incident management has a pre-defined process for common events, and is handled by our Operations Manager. Users report incident by email and logged internally, reports can then be generated through our web interface and exported by csv.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£400 per person per day
Discount for educational organisations
Yes
Free trial available
No

Service documents

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