Provision of temporary and permanent staff for Cloud Software services
ERG are a specialist recruitment business that provide workforce solutions to the Public and Private Sectors for IT and Digital Transformation Programmes. As the prime contractor, we are able to utilise subcontractors for the provision of infrastructure as a service and platform as a service.
Features
- Recruitment
- IT Consultancy Partnership
Benefits
- Provision of specialist professionals
- Delivery of defined outputs
Pricing
£400 a person a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at salessupport@erg-global.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
3 3 2 2 9 5 1 8 5 5 9 0 3 2 6
Contact
ERG GROUP LIMITED
Lyon Robinson
Telephone: 0121 212 9948
Email: salessupport@erg-global.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- None
- System requirements
- None
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- As a recruitment specialist, we are able to provide 1st to 4th line support in the form of external consultants deployed at an additional cost. Fees are between 10-25% between 1st to 4th line. We would provide Cloud Support Engineers, through our partnership with Howell Technology Group.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- As an external service provider, we will deploy specialists able to provide onsite training and thorough user documentation to ensure the service is performed to a high standard and all internal users are proficient with using the service.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Depending on the requirements of the buyer, our consultants will ensure there is a master service catalogue which is user-friendly with a convenient and compliant data migration instructions.
- End-of-contract process
- Near the end of the original term, we will offer extension of the contract if further service is required and/or all deliverables have not been met. The price charged to the end-client will include the service delivery from end-to-end and a satisfactory outcome according to the clients need. Any further call-out costs will be charged at an additional fee.
Using the service
- Web browser interface
- No
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- Buyers will advise of their requirements, and we will deploy specialists who can meet the buyers' needs.
Scaling
- Independence of resources
- We will match buyer requirements with our recruitment service; if they require more support, we will look to meet this need.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- ERG provide a consultancy service, and any data held is for the purpose of supplying the contract. There should be no data to export, however, buyers can request data held, with information on how to do so in our Terms of Business.
- Data export formats
- Other
- Other data export formats
- User-defined
- Data import formats
- Other
- Other data import formats
- User-defined
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- The external consultants will be placed onsite to work directly with the buyers servers/network.
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- We aim to turnaround the process within 5 days, from first being made aware of requirement. This includes sourcing candidates, full qualification of suitability, referencing and pre-employment checks. This may take longer if higher levels of Security Clearance are required, such as Forced Vetting. Users will only be refunded if the contract is terminated as per the clause in our terms of business pertaining to Permanent/Fixed-Term Recruitment services. If buyers require temporary workers, we will offer the option to source further consultants.
- Approach to resilience
- Available on request.
- Outage reporting
- Email alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Public key authentication (including by TLS client certificate)
- Access restrictions in management interfaces and support channels
- Defined by the external consultant.
- Access restriction testing frequency
- Less than once a year
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- ISO 9001
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- CSA CCM version 3.0
- Information security policies and processes
- Available on request (external document)
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Our configuration and change management is outsourced and managed by our third-party IT support. They will advise of changes which need to be made and these will be assessed at Director level to minimise risk.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Our vulnerability management is outsourced and managed by our third-party IT support. They will advise of potential threats to services and these will be assessed at Director level to minimise risk. If patches are necessary, these will be deployed as soon as they have been authorised (immediately).
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Our protective monitoring is outsourced and managed by our third-party IT support. They will advise of potential compromises and these will be assessed at Director level to minimise risk. Incidents are responded to immediately.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Incident management has a pre-defined process for common events, and is handled by our Operations Manager. Users report incident by email and logged internally, reports can then be generated through our web interface and exported by csv.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £400 a person a day
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at salessupport@erg-global.com.
Tell them what format you need. It will help if you say what assistive technology you use.