Executive Resource Group Limited

Provision of temporary and permanent staff for Cloud Software services

ERG are a specialist recruitment business that provide workforce solutions to the Public and Private Sectors for IT and Digital Transformation Programmes. As the prime contractor, we are able to utilise subcontractors for the provision of infrastructure as a service and platform as a service.

Features

  • Recruitment
  • IT Consultancy Partnership

Benefits

  • Provision of specialist professionals
  • Delivery of defined outputs

Pricing

£400 per person per day

  • Education pricing available

Service documents

G-Cloud 11

332295185590326

Executive Resource Group Limited

John Morse

01212129948

salessupport@erg-uk.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels As a recruitment specialist, we are able to provide 1st to 4th line support in the form of external consultants deployed at an additional cost. Fees are between 10-25% between 1st to 4th line. We would provide Cloud Support Engineers, through our partnership with Howell Technology Group.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started As an external service provider, we will deploy specialists able to provide onsite training and thorough user documentation to ensure the service is performed to a high standard and all internal users are proficient with using the service.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Depending on the requirements of the buyer, our consultants will ensure there is a master service catalogue which is user-friendly with a convenient and compliant data migration instructions.
End-of-contract process Near the end of the original term, we will offer extension of the contract if further service is required and/or all deliverables have not been met. The price charged to the end-client will include the service delivery from end-to-end and a satisfactory outcome according to the clients need. Any further call-out costs will be charged at an additional fee.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Service interface No
API No
Customisation available Yes
Description of customisation Buyers will advise of their requirements, and we will deploy specialists who can meet the buyers' needs.

Scaling

Scaling
Independence of resources We will match buyer requirements with our recruitment service; if they require more support, we will look to meet this need.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach ERG provide a consultancy service, and any data held is for the purpose of supplying the contract. There should be no data to export, however, buyers can request data held, with information on how to do so in our Terms of Business.
Data export formats Other
Other data export formats User-defined
Data import formats Other
Other data import formats User-defined

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks The external consultants will be placed onsite to work directly with the buyers servers/network.
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We aim to turnaround the process within 5 days, from first being made aware of requirement. This includes sourcing candidates, full qualification of suitability, referencing and pre-employment checks. This may take longer if higher levels of Security Clearance are required, such as Forced Vetting. Users will only be refunded if the contract is terminated as per the clause in our terms of business pertaining to Permanent/Fixed-Term Recruitment services. If buyers require temporary workers, we will offer the option to source further consultants.
Approach to resilience Available on request.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels Defined by the external consultant.
Access restriction testing frequency Less than once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO 9001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Available on request (external document)

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our configuration and change management is outsourced and managed by our third-party IT support. They will advise of changes which need to be made and these will be assessed at Director level to minimise risk.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our vulnerability management is outsourced and managed by our third-party IT support. They will advise of potential threats to services and these will be assessed at Director level to minimise risk. If patches are necessary, these will be deployed as soon as they have been authorised (immediately).
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our protective monitoring is outsourced and managed by our third-party IT support. They will advise of potential compromises and these will be assessed at Director level to minimise risk. Incidents are responded to immediately.
Incident management type Supplier-defined controls
Incident management approach Incident management has a pre-defined process for common events, and is handled by our Operations Manager. Users report incident by email and logged internally, reports can then be generated through our web interface and exported by csv.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £400 per person per day
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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