Gradian Systems Ltd

Gradian's Managed Run Service

Gradian’s Managed Run Service is for customers demanding a superior level of expertise and global experience across their Symantec Email Security Service (ESS), Web Security Service (WSS) and Endpoint Protection (SEP).

Features

  • Initial configuration design of the security solution
  • Configuration Change Planning
  • Ongoing Configuration Management

Benefits

  • Your information security solution is being managed by skilled professionals
  • Ongoing optimisation of your chosen security product
  • Requests will be understood, built and executed by our experts.

Pricing

£29,874 a unit a year

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

3 3 2 1 1 7 8 6 9 6 2 7 9 3 0

Contact

Gradian Systems Ltd

Ciaran O'Rourke

07770 377 936

ciaran.orourke@gradian.co.uk

Planning

Planning service
Yes
How the planning service works
The service is focused on handling configuration changes to continually improve your ROI and maximise your security posture against best practice recommendations. The ongoing objective is to optimise the performance of your Symantec estate through embracing the principal of 'dynamic change' without having to maintain the skill set to sustain this model in house. The service compliments your operating business model and provides your with the peace of mind that your estate is being managed by highly skilled trained professionals.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Symantec's ESS
  • Symantec's WSS
  • Symantec's SEP

Training

Training service provided
Yes
How the training service works
Our consultant's customise each solution's training to your teams needs. We do not provide generic training, we discuss each aspect of the product in detail and you then inform us of your requirements.
Training is tied to specific services
Yes
Services the training service works with
  • Symantec's ESS
  • Symantec's WSS
  • Symantec's SEP

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Gradian's Symantec certified consultants have recieved the highest qualifications to configure, deploy and support all three products in this service offering. To highlight these qualifications, Symantec themselves use Gradian consultants to deploy, configure and deploy products on their behalf.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Spearheaded by a Symantec Knight (1 of only 15 in the UK), Gradian, a Symantec Master Subcontractor and Secure One Services Partner, provides Symantec-accredited and certified engineering with 1st/2nd line support. Regular Health Checks will ensure your portal is at industry best practice and customised to your needs. With a strong focus on partnership, founded on values intent on delivering you the best experience possible, you’ll be exposed to the highest level of collaborative global expertise keen to develop and improve your security posture.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
You can call your TAM at anytime. If your TAM is not available, another member of the team will be able to assist you.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Configurations of your portal will be handled by your TAM on a 8x5 basis.
Support of your portal will be handled by our 24/7 in house helpdesk.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£29,874 a unit a year
Discount for educational organisations
Yes

Service documents

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