Atos Digital Workplace
Atos Digital Workplace has been developed with user experience as the number 1 priority. The service will provide you with a secure, flexible, monthly subscription based End User Compute environment that is designed to meet the needs of UK Public Sector customers for agile and reliable services.
Features
- Access and Identity service
- Workplace Security and Data Loss Protection
- Application and Device Management
- Device Provisioning and Enrolment
- Self Service Portal for Self Help and Provisioning
- Per user fee, makes costs more predictable for IT
- Complete Workplace Productivity Suite
- Data protection at rest and in transit
- End to End Service Management adopting ITILv3 Methodology
- Agile & Iterative delivery model
Benefits
- Flexible support for wide a range of devices and applications
- Option of UK based, 24/7 Cleared staff for sensitive data
- Always up-to-date devices and services allow new working scenarios
- Tailorable to reflect your own familiar standards, look and feel
- Monthly subscription based service with no capital investment needed
- Per user fee, makes costs more predictable for IT
- Self Service Portal for Self Help and Provisioning
- Data protection at rest and in transit
- Supports digital end-user and customer scenarios
- Supports Accessibility solutions
Pricing
£6 a user a month
Service documents
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Framework
G-Cloud 11
Service ID
3 3 1 4 1 4 9 6 5 8 5 7 3 6 7
Contact
Atos IT Services UK Ltd
Louise Carr
Telephone: 07733315094
Email: GCloud@atos.net
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- None
- System requirements
- N/A This is a self-contained service
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support for online tickets is provided based on initial triage of the priority of the request. Response times for processing priority 3 and 4 requests are 1 business day of confirmed receipt to Atos.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- N/A
- Onsite support
- Yes, at extra cost
- Support levels
-
Atos provide a single level of support for the service included in the per user cost. As part of the service Atos provides a tiered level of support, i.e. 1st line, 2nd line and 3rd line.
Access is provided to remote support engineers to aid the resolution of tickets raised. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Atos provide a full on-boarding service which could include all aspects of migration to the Digital Workplace service including training and support throughout the life-cycle of the service. As all clients have unique requirements with regard to on-boarding. Atos will tailor the solution to individual client requirements.
- Service documentation
- Yes
- Documentation formats
-
- ODF
- End-of-contract data extraction
- Atos will, if required provide an extract of the customers data from the system. Atos will extract the data for a customer and provide this on an agreeable media. The media selected will be dependent upon the data volumes involved. Examples include but are not limited to DVD, NAS.
- End-of-contract process
-
Atos will provide a comprehensive migration service to transition services to a new supplier, this service will dependant on the new supplier and therefore is not included within the cost of the service.
At the end of contract customer have the option to have their data retained (at an additional cost), exported or deleted.
Using the service
- Web browser interface
- No
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- Description of service interface
- Customers do not directly access the service. Customers send logs to the service for analysis and Atos provides alerts to customer and reports.
- Accessibility standards
- WCAG 2.1 AAA
- Accessibility testing
- N/A
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Atos has in place capacity management facilities. The service is hosted in the cloud where there is flexibility is resources, i.e. CPU, Memory & storage
Analytics
- Service usage metrics
- Yes
- Metrics types
- Service usage metrics are provided in the service reports in word or PDF format.
- Reporting types
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Original log format
- Data export formats
- ODF
- Data import formats
-
- ODF
- Other
- Other data import formats
-
- Log data collected from flat files
- Databases
- Syslog
- Other methods at additional cost.
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
Standard Service Level
Service Availability: 99.6%
Service Monitoring: 5 days 10 hours Mon-Fri 08.00-18.00
Support Availability window: Priority 1 to 4 - 5 days 10 hours Mon-Fri 08.00-18.00
Service Requests Handling window: 5 days 10 hours Mon-Fri 08.00-18.00
Enhanced Service Level
Service Availability: 99.9%
Service Monitoring: 7 days 24 hours a day (all days)
Support Availability window: Priority 1 - 7 days 24 hours a day (all days)
Priority 2 to 4 - 5 days 10 hours Mon-Fri 08.00-18.00
Service Requests Handling window: 5 days 10 hours Mon-Fri 08.00-18.00 - Approach to resilience
- The service is designed to operate 24 x 7. The cloud infrastructure upon which the service is built is resilient in nature, provides native DR capability and is hosted in secure high availability data centres which has resilient: Power, telecommunications, and cooling. Disaster recovery procedures are in place and there is a second.
- Outage reporting
- Via e-mail alerts or phone calls
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Restricted access for management is provided for support staff over a secure client support network (CSN) from Atos support centres. Access management is subject to rigorous security policies and authentication management protocols on a minimum access basis to ensure that client data is maintained in a secure environment
- Access restriction testing frequency
- At least once a year
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users receive audit information on a regular basis
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Ernst & Young
- ISO/IEC 27001 accreditation date
- 11/12/2017
- What the ISO/IEC 27001 doesn’t cover
- ISMS provided upon request - full coverage
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- PSN, ISO 27001 - covered by Atos Global Certificate
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- PSN
- Information security policies and processes
- Atos has in place a full set of security policies and procedures. Atos staff are required to follow the procedures, this requirement is covered in the Security Operating Procedures (SyOps) that administrators are required to sign on an annual basis. For the ISO 27001 certification, periodic surveillance audits are undertaken. The overall security of the service is the responsibility of a Senior Vice President.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Atos has processes and procedures in place covering operational security. Changes that impact security are covered at the Security Working Group. Atos processes are ITIL compliant. All assets are recorded automatically in a Configuration Management Database (CMDB), this allows the assets to be track through their lifespan.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Atos subscribe to filtered vulnerability feeds. Received vulnerabilities are assessed for their impact upon the service and patching or other mitigations are applied in timescales dependent upon the severity of the vulnerability. High level reporting on vulnerabilities and oversight is provided by the Security Working Group. Patching compliance is tracked at the Security Working Group.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Event logs are sent to the SEIM service, where a set of alerting rules are applied to the log streams in near real-time. The logs are analysed for any suspicious activity. Where the alerting rules identify suspicious activity, alerts are generated and the Security Operations Centre (SOC) staff investigate the alert and report to the relevant party for resolution.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Atos has pre-defined incident management process to cover common security events and a generic security incident management process to cover the remaining types of incidents.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £6 a user a month
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at GCloud@atos.net.
Tell them what format you need. It will help if you say what assistive technology you use.