Ancoris Limited

Google Chrome OS Licencing

This service offering allows any potential purchaser of Google ChromeOS Management Console (Business) under the G-Cloud Framework Agreement to procure the Google SaaS offering via Ancoris as an accredited Google Cloud Premier Partner. Break fix support term provided by directly by Google Cloud Support

Features

  • User policies
  • Device policies
  • Public sessions
  • Network configurations
  • Push apps and extensions
  • PC workstation

Benefits

  • Manage and deploy policies at a user level
  • Manage policies at a device level
  • Allow users to share devices without needing to sign-in
  • Deploy network configurations (Wi-Fi and Ethernet)
  • Deploy app configurations to control the first-run experience
  • Use the device as a workstation. e.g. web, virtualized desktop

Pricing

£93 per unit

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

3 3 0 5 1 5 4 9 9 8 3 7 3 2 1

Contact

Ancoris Limited

David McLeman|Phil Jordan|Trevor Cook

+44 (0) 8452626745

gcloud@ancoris.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
This is an add-on service to access G Suite Basic, and G Suite Business
Cloud deployment model
Public cloud
Service constraints
Internet Connectivity
System requirements
Internet Connectivity with a modern web browser

User support

Email or online ticketing support
Yes, at extra cost
Support response times
P1: 30 mins, P2: 1 hour, P3-P4 tickets: 4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Essential Support plan provides telephone and email support for technical issues related to the complete set of G Suite services.

Enterprise Support plan has a strategic focus. It is aimed at organisations which are looking to use G Suite and the Google Cloud Platform as part of their digital transformation initiative. It includes:
Operational reviews
Service reviews and Google strategy discussions
Adoption advocacy and transformation initiatives
Advice on adoption of third party applications listed in G Suite Marketplace
Free consultancy to assist you in making the most of your G Suite environment
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training, online training, and user documentation
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
There is no data to be extracted at the end of contract - the licence lapses and devices are no longer controlled
End-of-contract process
N/A perpetual licence

Using the service

Web browser interface
Yes
Supported browsers
Chrome
Application to install
Yes
Compatible operating systems
Android
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Custom mobile applications are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Chrome Management Console is enrolled to the cloud service that is powered by a massively scaleable infrastructure. The addition of any practicable number of users has a very low impact

Analytics

Service usage metrics
Yes
Metrics types
Usage metrics are available in the admin console which comes with chrome os
Reporting types
API access

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Google

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There is no data to be exported - the licence allows set up of specific device and user policies
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
During the License Term of the applicable Chromebox for Meetings Enterprise Agreement or the agreement under which Customer purchased Supported Chrome OS Hardware, Software, and Services from a Reseller (the "Agreement"), the Google Chromebox for meetings Covered Services web interface will be operational and available to Customer at least 99.9% of the time in each calendar month (the "Google Chromebox for meetings SLA"). If Google does not meet the Google Chromebox for meetings SLA, and if Customer meets its obligations under this Google Chromebox for meetings SLA, Customer will be eligible to receive the Service Credit described below. This Google Chromebox for meetings SLA states Customer's sole and exclusive remedy for any failure by Google to meet the Google Chromebox for meetings SLA.
Approach to resilience
All data is redundantly stored across a minimum of 3 data centers, and all services are designed to leverage the redundant data center infrastructure powering Google services.
Outage reporting
Google provides customer alerts and a public uptime dashboard here: https://www.google.com/appsstatus#hl=en-GB&v=status.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Ernst & Young
ISO/IEC 27001 accreditation date
April 15, 2015
What the ISO/IEC 27001 doesn’t cover
Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
31/01/2017
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/a
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HIPAA
  • Ferpa

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Google infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£93 per unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

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