Level 5

Digital Transformation

Our mission is to get organisations digital by default with a focus on end-user engagement, employee empowerment and business optimisation. Our Agile approach means that you get a clear, focussed roadmap to transform service offerings across all sectors of the business within strict timelines and with transparency at every stage.


  • Workshops to define business requirements
  • User research and workshops to gather user input and requirements
  • Strategic product planning and roadmap building to ensure rapid delivery
  • Collaborative approach, with a focus on delivering to LIVE.
  • Agile practices with deep GDS experience
  • Embedding best practices within client teams through mentoring and training
  • Regular analysis to outline current outcomes with proposed roadmap
  • Intelligent reporting on Business Analysis
  • Supporting a positive culture within client organisation
  • Skilled designers and engineers to build robust solutions


  • Rapid development
  • Collaborative approach with delivery as focus
  • Gap analysis between business and digital deliverables
  • Integration with existent teams
  • Adaptable to working environments and processes
  • Highly skilled engineers to develop digital solutions
  • Security Cleared individuals and teams
  • The benefit of Level5’s deep digital development and delivery experience
  • A core team of .NET/JAVA/PHP, and Frontend Developers with SC
  • Approach and development based upon GDS principles and guidelines


£325 to £1364 per person per day

  • Education pricing available

Service documents

G-Cloud 11


Level 5

Gaurav Malhotra

0333 444 07 90



Planning service Yes
How the planning service works Following GDS guidelines and our own, innovative approach to transformation, we work as an embedded part of your team in order to get an in-depth understanding of your user needs and effectively finalise the overall requirements. This involves defining goals and drawing up a technical roadmap in order to work iteratively, prioritising a lean, cost-saving approach.
Planning service works with specific services No


Training service provided Yes
How the training service works Our embedded integration into your team allows for continuous and ongoing knowledge transfer. It’s a unique approach that ensures our clients get the best of our expertise. We encourage regular training sessions to share industry best practices, and also to provide an insight into the rationale behind our particular development processes.

We also provide remote or on-site training for application end users.

Our transparent and collaborative approach allows us flexibility in terms of our training capabilities, which include workshops, team lunch-and-learn sessions and hack days.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Our experienced team and collaborative, Agile approach guarantee a workable, iterative strategy to design and deploy your cloud solution.

A ‘Discovery Phase’ will outline user requirements through a series of workshops, which allow us to fully and align with business needs. This gives us the minimum requirements and informs the strategy to deliver digital change that works for you within the shortest time frame possible.

We will guide your organisation and help you to fully understand the differences between different services and platforms. Our embedded integration into your team allows for continuous and ongoing knowledge transfer. It’s a unique approach that ensures our clients get the best of our expertise.

Our approach also encourages positive cultural attitudes to change, and ensures rigorous internal processes for the migration to a robust digital solution. This involves defining goals, drawing up a technical roadmap, and producing a minimal viable product (MVP). Our proactive approach to planning ensures that development and support is in-line with requirements throughout the entire process.

Should we need to migrate a digital service, we will implement a bespoke ETL tool, compatible with your services, to transfer data and ensure the safe migration of your assets.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Our team use testing as part of our own ‘definition of done’ practices and we offer deep knowledge of best practice in test- and behaviour-driven development. When working within a client team, we encourage the use of automated and manual QA testing processes. QA is embedded into our development and delivery practices, with our specialist testers working collaboratively to test functional and non-functional aspects of the cloud service.

During each development lifecycle (Beta, Alpha, Live) we can handle any penetration testing required to test the performance of the application. It’s this approach that has seen us pass GDS assessments.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Buyer hosting or software
How the support service works We provide bespoke support packages to suit all budgets and every need.

Service scope

Service scope
Service constraints Services are subject to timing

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We offer customised solutions based on our clients’ SLA requirements. Our team has the ability to provide support response within 30 minutes as a part of our 24-hour support service.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Provided on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)


Price £325 to £1364 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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