Code Digital Services

User Research Service

Our User Research service provides a solid foundation for Web and Cloud development, service design and digital strategy projects. We work with you to understand what you want to deliver and what is required to do that and use this to design people-centric solutions that are tailored to your organisation.

Features

  • Flexible service designed to meet individual project needs
  • Uses qualitative and quantitative research techniques
  • Ensures a clear understanding of user needs for UX-design focus
  • Includes workshops, interviews and field research
  • Covers face to face and telephone interviews
  • User surveys
  • Co-design approach
  • Supports persona analysis and definition, user stories and user experience
  • Designed to make services and strategies user focused
  • Puts the user at the centre of the organisation’s culture

Benefits

  • Strong experience in both the public and private sectors
  • Excellent understanding and experience of user research
  • Researchers are qualified in qualitative and quantitative methods
  • Security cleared resources
  • Committed to value for money; resources are suited to roles
  • Ensures that projects meet client and user needs
  • Collaborative approach; we work with your teams
  • Strong governance and processes
  • Helps clients to develop the services and strategies they need
  • Leads to successful Cloud development and service design projects

Pricing

£250 to £1995 per person per day

Service documents

G-Cloud 9

329061037079009

Code Digital Services

Amanda Callagher

0207 673 6822

amanda@codedigitalservice.com

Planning

Planning
Planning service Yes
How the planning service works Planning is key to our services as it facilitates successful delivery. Our team works with clients to plan all aspects of the work and we manage and review our work against the agreed plan
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Planning is key to our services as it facilitates successful delivery. Our team works with clients to plan all aspects of the work and we manage and review our work against the agreed plan
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality assurance is at the heart of our projects. We work to agreed policies and documentation and ensure that our team employs best practice at all times

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour weekday
3 hours weekends
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Support levels Technical Account Manager Provided

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £250 to £1995 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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