Integra Associates Ltd

Unit4 Business World On

Unit4 Business World Software is used by Public sector organisations worldwide. Integra can implement a single, integrated, cloud ERP suite utilising Unit4 software. Our solutions are designed around people, are quick to roll out, intuitive to work with, fast to deliver real benefits and evolve with you.

Features

  • Full coverage of ERP for Public Sector and Education Sector
  • Full suite of Student Management Solutions
  • Fully Managed Azure Cloud Solution with UK / EU Datacentre
  • Dual Site Disaster Recovery
  • Mobile Applications available
  • Support for Collaboration
  • Securely Accessible from anywhere
  • Comprehensive Integration capabilities
  • Integrated Reporting Tools
  • Industry Good Practice Business Processes

Benefits

  • Total Low Cost of Ownership
  • Ability to adapt to Business Change
  • Sector Specific Functionality
  • Upgrade Elasticity
  • Ease of Access
  • Change when you change
  • Working how you work
  • Delivering what you choose
  • Solution Completeness
  • Secure Cloud operation with Azure

Pricing

£7.59 to £211.00 per person per month

Service documents

G-Cloud 9

327759913568210

Integra Associates Ltd

Mark Bloomer

0333 444 1005

mbloomer@integra-associates.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Support inline with SLA'S contained within service definition document.
System requirements Fully Managed Cloud Service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times
Target Support response times: P1: 1 hour P2: 2 Business hours P3: 8 Business hours P4: 2 business days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Customer Support is the single point of contact for all Service issues regardless of type of issue.
Support and Operations activities: • Deploy solution updates. • Management and maintenance of all
infrastructure. • Network connectivity of Unit4 SaaS to public internet. • Back-up and disaster recovery. •
Security of application operating environment and infrastructure. • Monitoring of application and
infrastructure. • Performance tuning. • Trouble-shooting and resolving issues, both customer-initiated and
those raised by monitoring alerts. • Database copy between environments upon request, e.g. Production to
Preview. a Fully Managed ERP Solution hosted as a SaaS Service on the
Cloud. Incident logging and escalation is carried out through the UK service desk and
can be done via telephone (9am – 5pm) email or customer support portal both of which are available 24
hours per day. Incidents will be logged by the customer suitable trained named individuals who will set a
priority based upon system and business variables. Once logged these will be progressed to resolution
within the target response and resolution times for the given SLA. An Account Manager is provided for all Customers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training can be provided as a mix of “Train the Trainer” and eLearning techniques. Integra will ensure a customer’s super users are provided with sufficient training to be able to conduct a detailed User Acceptance Testing session, and have a thorough understanding of all aspects of the solution including the relevant knowledge for creating user defined reports. The Integra training will also ensure that customers have sufficient capabilities to support their own System Administration going forward into and beyond Go-live. This training will be a combination of hands on and classroom/elearning training for project team. There is also functionality with in the product to assist in supporting end users such as the Knowly experience pack which allows both Super users and Individuals to make notes on tasks and actions on specific screens.
System documentation is supplied in pdf format in line with government open document standards.
Service documentation Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction Upon final exit the final copy of the Production Database will be exported to a controlled storage location. The export will be in a format usable with the latest version of Microsoft SQL Server. Customers
can manually download this export from this location. A secure copy will be maintained of the production environment including database for a period on 1 month post exit, this copy will then
be deleted unless the customer informs Integra otherwise. Customer responsibilities for this additional service offering include: • Customer access responsibility – control who has permission to download the export •Ensuring data privacy during and after download • Establishing, monitoring and managing the download process • Restoring or importing the export once downloaded • Licensing, operating and installing in the
customer’s IT infrastructure any applications that will be used in the retrieval process and subsequent use of the export
End-of-contract process Upon any termination of the Agreement Integra shall, provided that it has received a request in writing from the Customer no less than 3 months prior to the scheduled termination date, continue to provide the Software Service to Customer under the same terms for a transitional period of up to six (6) months. Access to the Software Service during the Transition Period will be subject to the fees set out in the applicable Call Off Agreement, prorated on a monthly basis and payable in advance, based on the annual fees charged to Customer for the Software Service during the twelve month period immediately preceding the termination date plus an additional ten percent (10%). During the Transition Period, Integra will provide cooperation and assistance as Customer may reasonably request to support an orderly transition to another provider of similar software, services, or to Customer’s internal operations. Such cooperation and assistance will be limited to consulting regarding the Software Service and will be subject to a fee based on Integra’s then current rates for Professional Services and such services will be set out in an Call Off Agreement.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile and desktop differences
Mobile service accessed through propriety apps or HTML5 rendered browser. Limited number of
transactions still require full desktop client typically high volume transactions
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Service interface testing
Testing has been done with assisted technologies such as Dragon Dictate.
API Yes
What users can and can't do using the API Unit4 Business World Web Services provide a way of processing data, in a secure manner adhering to modern industry standards, but requiring some technical expertise. Unit4 Business World Web Services include options to create and maintain Absences, Applicants, Employee balances, Commitment transactions, Customer master maintenance, Document archive, Employments, HR maintenance, Masters and Attributes, Payroll transactions, Planner transactions, Position master file, Project master file, Rates register, Resource master file, Supplier master maintenance, Timesheets, Travel expenses, User status and maintenance, Value Reference Rates, Workflow. Where a Web Service is not yet exposed, ACT (Customisation Tool can often be used to modify or expose new Web Services. Within Unit4 Student Management, Unit4 recognises that there will always be a need to interface to other systems including
learner management and financial management systems and there is a rich web services API layer to provide full Integration with third-party applications with minimal IT support. The API provides the ability to
get or insert/update/delete any data element and can invoke actions (e.g. run a report, send an email etc.)
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Unit4 products are highly configurable through the application itself, so very few of our customers find a need to customise the solution. ACT is a customisation tool that is available to Integration consultants to increase the functionality of Unit4 products.

Scaling

Scaling
Independence of resources In the Cloud, processing resources are shared, but there is monitoring and leverage of elastic resourcing to ensure sufficient resource to meet the SLAs, and to handle activity peaks. The environment provides the first level of network separation, upon which there is further isolation using VNETs. In a Dedicated service model a dedicated VNET is provided so all available network bandwidth is dedicated to a single customer. Customers always have a dedicated database to ensure data separation. In a dedicated cloud processing resources are also dedicated to a single customer, and an option of VPN and ExpressRoute connectivity.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service metrics for Key Performance Indicators
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Unit4 Business World On! (U4BW, Agresso)

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach User can export their data in a variety of formats including .xls, .csv, or xml.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Xml
  • Direct to xls
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Xml
  • Direct to xls

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Service availability commitment for any given calendar month is that the Production Service will be available at least 99.8% of the time. Service Availability is calculated per month as follows: Total time -
Service Outage divided by total time times 100 = greater than 99.8% “Service Outage” means the time (in minutes) that the Production Service is unavailable (as measured in accordance with this Section A,
paragraph 1) in any month, but excludes any unavailability for those reasons set out below under the heading “Exclusions”; “Total Time” means the total number of minutes in any month; Exclusions the
service availability commitment excludes any unavailability for the following reasons: • Planned Maintenance; • Unplanned Preventative Maintenance; • failure of any circuits or connections provided by third party telecommunication providers or common carriers; • failure of any external internet serviceprovider or an internet exchange point; • acts or omissions of the Customer or any Users permitted to access the Production Service; • behaviour of Customer applications, equipment or managed operating systems; • Force Majeure events (as described in the SMA).
Approach to resilience Available upon request
Outage reporting Service outages will be reported via the customer portal which all customers will have access too.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels There is no direct user access to the servers in Unit4 Cloud; but read-only SQL access is offered to a replicated database. Internal Unit4 Cloud operations, (system and database administrators) have access rights to manage and maintain the Cloud Services provided to customers, which are regularly reviewed and a formal change-control and audit log documented. Guidelines and processes regarding access are governed by SSAE and ISO standard compliances that Unit4 has achieved. Unit4 Service desk staff do not have direct access to servers and the production database, so all changes are made by Unit4 Cloud operations.
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification SyberNet Self Assessed Certification
PCI DSS accreditation date 01/01/2017
What the PCI DSS doesn’t cover The service is deployed as a hosted service, via our partner SyberNet, who are required to run and maintain it in a PCI compliant environment. Sybernet are currently a Level 2 service provider with less than 300,000 transactions annually and so they complete an SAQ, a Quarterly scan by an ASV (they use Qualys as their Approved Scanning Vendor) and provide an attestation of compliance (AOC)
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Unit4 global SaaS Information Security Policy can be provided upon request. Unit4 is accredited to ISO 27001 Information Security Management.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The cloud environment relies on the expert services of Azure, who provided the underlying platform, network connectivity and System software. The Azure platform offers High Availability, Fault Tolerance, and redundancy at all levels, and components are automatically replaced at the end of their lifetimes or when failed – all contributing to the system availability SLA of 99.8% Unit4 software, both Major Feature
Releases and Service Updates, is updated automatically as part of the Cloud service (with optional deferment). Deployments within Azure allow everyone to benefit from their experience of running highly
secure and compliant online services.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Deployments within Microsoft Azure allow everyone to benefit from their experience of running highly secure and compliant online services around the globe (such as Microsoft Cyber Defense Operations Centre, a
24x7x365 state-of-the-art cybersecurity and defence facility). Unit4 Cloud has implemented industry leading anti virus, intrusion prevention system and intrusion detection solutions (IPS IDS). Unit4 Cloud works with R&D teams to identify, mitigate and share information about known risks. Unit4 uses log monitoring and analyses to identify usage anomalies and exceptions. Software patches are applied during the maintenance
window, but security patches are applied immediately.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The Cloud’s end to end service includes hardware and system software, monitoring, management and maintenance of the Unit4 software and environment in Azure. A continuous 24x7x365 monitoring program is in place to detect and resolve infrastructure and application issues in order to meet application availability targets. The monitoring covers solution health, availability and response times. Priority 1 alerts generated are handled by staff 24x7x365. See also the response concerning Incident Management Approach.
Incident management type Supplier-defined controls
Incident management approach There is a formal incident Management policy, and users may report incidents via the Service Desk. Relevant incidents will be reported back to customers on the Customer Portal.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)

Pricing

Pricing
Price £7.59 to £211.00 per person per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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