Content+Cloud Ltd

Cloud Voice Deployment and Support - Microsoft Teams Voice

Content+Cloud can help you to plan for, deploy and support a modern cloud-based telephony solution based on Microsoft Teams. Our experienced Teams Voice engineers can enable your users to make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network using MS Teams.

Features

  • Leverage a structured approach to Teams Voice design and implementation
  • Selection, integration and deployment of IaaS, PaaS, SaaS
  • Manage the Teams Voice service end-to-end, including integrated contact centres
  • Provide Managed Teams Voice Service including:
  • Comprehensive planning services, including legacy PBX and/or analogue telephony migration
  • Investigate/manage issues with call quality leveraging the Call Quality dashboard
  • Implement User Requests/Changes for new/modified Teams Voice services
  • Report on call quality and usage for Teams Voice
  • Provide a Managed Meeting Rooms service together with Microsoft (MMR)

Benefits

  • Enable Remote Working and External collaboration with Microsoft Teams
  • Get More from Microsoft Teams than just Video Calling
  • Remove constraints of old on-premise phone systems
  • Leverage high-availability, low-latency direct routing architecture across 120 countries
  • Maximise your existing Microsoft licensing
  • Offer a fully integrated experience for your Microsoft users
  • Reduce costs and complexity of your UC solution
  • Receive integrated experience and end-to-end service for Microsoft Voice
  • Preserve/maximise legacy telephony investments, where replacement not feasible
  • Benefit from contact centre and compliance recording

Pricing

£550 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 2 7 1 9 2 7 8 6 3 9 0 4 0 0

Contact

Content+Cloud Ltd Jack Perschke
Telephone: 0333 241 7689
Email: bids@contentandcloud.com

Planning

Planning service
Yes
How the planning service works
When architecting cloud solutions, our starting point is your business, your challenges, and your objectives. Our focus is on enabling productivity, removing high cost investment cycles and increasing flexibility. When designing a technical solution, we consider all the technical and practical implications, including how users access applications and data; along with the available or required connectivity and networking. We will assess the comparative benefits of on premise infrastructure versus fully cloud based or hybrid solutions. This will include a range of specific considerations such as security, data retention, data protection, resilience, integration – and, of course, cost. Our design teams will draw-up an intelligent solution that brings elegance as well as effortlessness to your organisation.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Teams Voice
  • Microsoft 365
  • Azure

Training

Training service provided
Yes
How the training service works
We can provide comprehensive user training on Microsoft Teams and wider Microsoft 365 products as well as activities that support the training such as adoption support and business change planning. User training services includes training guides for admins and users, videos, quick-start guides, floorwalking, drop-in clinics, training project champions, execs coaching, lunch and learns, classroom-style training
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft 365
  • Microsoft Teams

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We take a consultative approach to all its engagements. As part of any Cloud migration, a Technical Design Architect (TDA) will be appointed to understand the needs and requirements. The TDA will work with you to fully understand the scope and technical challenges and translate this into design and approach to meet your needs. Through this process, the TDA will also engage with the Project Delivery team to ratify the solution and migration approach before being put forward as the final part of the proposal.

Once the project is agreed you will be assigned a Projects team which includes a Project Manager and Lead Consultant / Engineer (Will be complemented by other engineers depending on skills requirement). The project team will then lead the deployment through the agreed phases through to completion.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft 365
  • Azure

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality assurance is provided as part of the project migration service. The projects team will define success factors and testing plans in agreement with the client. This will include performance testing as part of the migration.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We provide a full-service wrap to Support Cloud Software and Hosting Services. Fronted by its 247-service desk & managed services (Monitoring, Patching, Anti-Virus, Firewall) team which forms the core of its support delivery to ensure that core service is supported and available around the clock. The service desk is formed of several virtual teams including a Cloud Hosting team which is a team of skilled engineering looking after what they know best. This is also supported by the Network & Security virtual team which is a crucial part of cloud-based services.

The Support team is supported by the Account Management Team (Account Manager & Technical Account Manager) who are available to provide strategic and design requirements on an ongoing basis. The overall service is overseen by the Service Delivery Manager who governs day to day service and acts as your primary contact.

Service scope

Service constraints
Microsoft 365 licensing required. Details of this specific service and any constraints that could apply are defined in the service definition document.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Our 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. As part of the service, you will have access to a team of experienced cloud engineers who will manage and oversee your hosting services. You will also have an assigned technical account manager who will work with you on current and ongoing requirements.  This is a separate wrap-around service and full costs can be found in our Remote and Desk-side User Support and Management service.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.