Specialist Computer Centres plc

SCC AVS Polycom RealPresence Cloud

Polycom suite of collaboration applications provided a subscription service as a public, private or hybrid cloud service.


  • Any Device, Anywhere. Includes mobile, desktop and soft web client.
  • Unsurpassed Scalability
  • Skype for Business integration
  • Video/Audio/Content Bridging
  • H.323 & SIP Call Control
  • Video Firewall Edge application
  • Automated Scheduling and monitoring
  • Analytics
  • Microsoft Teams Gateway service
  • Call & Endpoint Scheduling


  • Register, Polycom and other vendor video systems to maximise ROI
  • Simplified video calling
  • Scalable to grow as necessary
  • Secure Private Cloud implementation
  • Public Cloud optional Teams Gateway


£2.58 per user

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

3 2 6 5 9 5 9 8 0 0 8 9 7 2 4


Specialist Computer Centres plc

Mike Nelson



Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to N/A
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements
  • Customer provided Private Cloud required for deployment
  • Optionally provided in SCC private or public cloud

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependant on prioritisation, questions typically are P4, SLA 24 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels The SCC AVS Service portfolio ranges from a standard spares’ replacement process, 24x7x365 comprehensive on-site cover through to full managed services for audio-visual, videoconferencing, Unified Communications and networks. A choice of support packages are available to meet an individual organisations needs.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Full implementation, project management and usage and adoption training.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction N/A
End-of-contract process End of service transition plan where necessary put in place, planned, and actioned. Services cease to be provided.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service RealPresence Mobile app provides similar UI to the RealPresence desktop app.
Service interface No
What users can and can't do using the API Varies dependant on vendor solution incorporated into service. Information on specific API's available on request
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customisation of the size of deployment, location of private cloud services, and how the service is accessed can be customised to meet the clients requirements.


Independence of resources Solution is sized to meet the clients needs at outset, regular reviews ensure that capacity is available to meet clients changing needs.


Service usage metrics Yes
Metrics types Understand utilisation patterns, capacity and performance to drive informed decisions on enhancing the collaboration environment
Identify trends to proactively plan for expansions and updates
Gain insight into where and how much video is used in your organisation
Drive down costs, maximise your return on investment and track adoption initiatives on an ongoing basis
Maintain a high-quality level of service to your end users
Reporting types Real-time dashboards


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Polycom

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats Other
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks AES-256 for endpoint control messaging, AES 128 for Audio & video streams, messaging and recording.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network AES-256 for endpoint control messaging, AES 128 for Audio & video streams, messaging and recording.

Availability and resilience

Availability and resilience
Guaranteed availability Service continuity and disaster recovery are critical
components of security planning. The Cisco data
centers’ global site backups and high-availability design
help enables the geographic failover of Cisco Webex
services. There is no single point of failure.
Approach to resilience Service continuity and disaster recovery are critical components of the service design, such factors will be incorporated in the solution design to ensure that risks are managed to an appropriate commercial level.
Outage reporting Via email to customers nominated contacts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Authenticated via user name and password, or via SSO with Active Directory integration dependant upon client requirements.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 01/07/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change request logged with service desk. Checked to confirm that client change control process has been completed. Where user based change request processed for action, otherwise passed to change board for approval.
See change management process documentation for full details.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our ISO27001 accreditation has established a set of policies and procedures, and the roles and responsibilities commensurate with both internal and external review of those policies and procedures and audit of practices.
Protective monitoring type Undisclosed
Protective monitoring approach There is a security lead with responsibility for identifying and prioritising new threats and responding to incidents, as well as a technical team responsible for implementing fixes and improvements.
Incident management type Undisclosed
Incident management approach All incidents are resolved in a timely manner

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Other
Other public sector networks Hosted in client choice of public/private/public sector network


Price £2.58 per user
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A 30-Day Trial available on all cloud services only

Service documents

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