Essential Computing

LMS365

A Learning Management System (LMS) for the Modern Digital Workplace integrated into your Office 365 tenant.

A modern, cloud based and secure learning experience which enables users to learn from their desktops through Teams, SharePoint and mobile devices.

Features

  • Use or reuse SCORM/AICC packages
  • Simple course creation with Office 365 applications
  • Progress reports and statistics
  • Single Sign On with Office 365 (AD authentication)
  • Desktop and mobile apps (android and iOS)
  • User access through Teams, SharePoint and mobile
  • Create course catalogs with one-click enrollment and un-enrollment
  • Create and manage learning paths
  • Blend online learning and classroom training
  • Engaging user experience through Office 365

Benefits

  • Simple to re -use SCORM content from other learning platforms
  • Intelligent course creation wizard
  • Personalised user dashboards with seamless experience across apps
  • Organise courses into training plans and assign to teams/users
  • Advanced analytics and PowerBI dashboards to track activity
  • Find courses easily with advanced search driven catalogue
  • Track certificates and expiry
  • Automate compliance reporting and certification management
  • Modern API enables connection with HRIS,ERP and CRM solutions
  • Gamification and leader boards to engage users

Pricing

£7.50 to £45 per person per year

Service documents

G-Cloud 11

325479556417294

Essential Computing

Clare Drew

01275 343199

info@essential.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Office 365 SharePoint, Outlook and Teams
Cloud deployment model Private cloud
Service constraints Only available for organisations with a live Office 365 tenant.
System requirements
  • Office 365 E3
  • Azure Active Directory

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email based support- response within one hour Monday- Friday 9am-10pm UK time.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide a Support Service, which includes: email, phone and remote access support from our Bristol based offices, Mon-Fri, 9-5.30pm .

Technical support is provided by our trained technical support team, backed by the vendor teams as needed.

Installation and configuration services are carried out by our certified Technical Consultants, who hand over to the support team following planning, install and configuration to suit your organisations needs.

Where subsequent on site support is needed this would be quoted as needed on a day rate basis.

Your customer account manager will work closely with Support to help and advise following initial technical installation and set up.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can work with your team remotely or on site (though typically we do most of the work remotely). We work with the relevant people in your teams to plan, design and install and configure the LMS structure. We'll do some hands on training as part of this service, to show how to build courses and use the functionality. Then we hand over to you- with our team on hand remotely to help and advise as you start building out your learning platform. Everything is done within a familiar SharePoint or Teams interface, using common Office 365 applications to create content. User documentation and an online knowledgebase are also available to support you.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Word
End-of-contract data extraction The content your organisation creates is all owned by you, and can be simply saved elsewhere.
End-of-contract process Just advise us 12 weeks before contract end, and we'll close everything off contract wise.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The application has been designed to provide the same experience across mobile and desktop.
API Yes
What users can and can't do using the API Built natively inside Office 365, your LMS is already fully integrated with most of your IT landscape.

Additionally, our modern API allows you to connect your LMS data seamlessly with your HRIS solution, your ERP system, your CRM data, and much more.
•Well documented and extensive API
•Use Logic Apps & Flow to integrate your LMS data with other applications
•Extract your data using Odata
•Fully integrated with AD (Azure Active Directory)
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation The corporate and user dashboards can be customised within SharePoint and Teams.

Corporate branding, ensure the interface looks and feels like your own

Personalised user dashboards- ensure users see their assigned training, and build their own learning paths.

Management dashboards- assign management roles so that team leads can view their team progress.

Scaling

Scaling
Independence of resources The platform is built into your own Office 365 tenant, so is not dependant or impacted by other users.

Analytics

Analytics
Service usage metrics Yes
Metrics types The service enables the organisation to monitor and manage usage and engagement by both content and by user.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold ELearning Force

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The course content and certificates can be easily saved or exported to another file location.
Data export formats Other
Other data export formats
  • PDF
  • PowerPoint
  • Word
Data import formats Other
Other data import formats
  • SCORM
  • AICC
  • PowerPoint
  • Word
  • Excel
  • Sway
  • PDF
  • Video

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The Vendor, EFI provides the following commitment:

EFI will provide Customer access to the SaaS production application on a twenty-four hour, seven days a week (24x7) basis at a rate of 99.7% (“SaaS Services Uptime Metric”).

The SaaS Services Uptime Metric commences on the start of the LMS365 License. “The Go Live Date” is the date at which the customer has activated the license(s).

On a quarterly basis, the SaaS Services Uptime Metric will be measured using the measurable hours in the quarter (total time minus planned downtime, including maintenance, upgrades, etc.) as the denominator.

The numerator is the denominator value minus the time of any outages in the quarter (duration of all outages combined) to give the percentage of available uptime (2,193 actual hours available / 2,200 possible available hours = 99.7 availa-bility).

An “outage” is defined as two consecutive monitor failures within a five-minute period, lasting until the condition has cleared
Approach to resilience The datacentre is geo-resilient across two or more European Azure datacentres.
Outage reporting Via the customer forums and support site.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Role based access controls are in place to determine appropriate access according to role.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We utilise the ISO/IEC 27001 Code of Practice for Information Security Management as a framework for guiding our approach to managing security. Continually review our use of security measures so that we can improve the way in which we protect our business. Protect and manage our information assets to enable us to meet our contractual, legislative, privacy and ethical responsibilities. Our internal framework includes: Staff education and training, company policy, regular review processes, Director ownership of policy and processes.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Change Management team utilise Jira change control systems and framework. The key objective is to protect the client production services from outage and disruption resulting from change.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have our own internally defined management processes which cover planned and as-needed scanning, identification, notification, remediation and reporting.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have defined our own protective monitoring processes in line with contract and customer requirements.
Incident management type Supplier-defined controls
Incident management approach Any security or data breach event must be reported immediately to the CTO. The organisation will notify its commercial insurance provider. If a security incident or data breach event involves a customer tenant, the customer must be promptly notified in writing. We will investigate all reports of security incidents and data breaches.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7.50 to £45 per person per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day free trial available. PowerBI dashboards not included.
Link to free trial Contact info@essential.co.uk

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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