Henderson Scott

Cloud HCM Consultancy & Support

Consultancy and support services to inform decision making, reinforce innovation, increase productivity, reduce cost and ensure maximum return from investments in Cloud computing. Our
HCM Consultancy and Support service covers: Workday, BAU/Production support, SAP SuccessFactors, HCM software implementation, Oracle Fusion, Vendor selection, HCM advisory,
Optimisation, Change Management, Solution Architecture.

Features

  • Workforce planning - Ensures required resource is correct allocated
  • Competency management - Measures and optimises behaviours/skills/values/performance
  • Performance management - Activities to ensure goals are consistently met
  • Compensation strategy - Foundation to attract, retain and motivate employees
  • Time and Expense management - Keep track by projects/accounts/activities/task types
  • On-boarding - Delivers knowledge, skills and behaviours to new employees
  • Workforce analytics - Applies statistical models to worker-related data
  • Vendor selection - Optimises selection of vendors against business requirements
  • Change Management - Introduces and approves project and scope changes

Benefits

  • Workforce planning - Resource in right place at right time
  • Competency management - Strengthens organisational culture and competitive differentiators
  • Performance management - Improved alignment/control, reduced costs, faster change
  • Compensation strategy - Organisational alignment, higher retention and motivation
  • Time and Expense management - Tighter management, reduced costs
  • On-boarding - Speeds effective integration of new members and insiders
  • Workforce analytics - Optimised HR management, increased employee output
  • Vendor selection - Optimal supplier. Effective, harmonious supply contract
  • Change Management - Reduces impact on current service, faster response
  • SC / DV security cleared professionals

Pricing

£325 to £1000 per person per day

Service documents

G-Cloud 10

324964285958109

Henderson Scott

Mark Smith

01494 618759

Mark.Smith@hendersonscott.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No service constraints
System requirements No specific system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response to requests within 3 hours, including weekends.

Standard support hours are 8.30am to 6.00pm Monday to Friday (24/7 and extended support also available on request)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Response to requests within 3 hours, including weekends.

Standard support hours are 8.30am to 6.00pm Monday to Friday (24/7 and extended support also available on request)

We provide a dedicated account manager on all G-Cloud accounts to manage and support the recruitment process.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a User Documentation pack for users of our Services.

All staff performing services have received extensive onsite training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats .doc
End-of-contract data extraction Users may take advantage of our online data tool or make a request and data will be provided to them.
End-of-contract process A full off-boarding process is implemented.

All services are included in the price of the contract, there is no additional cost.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Services can be accessed either via our website or via email requests which is available on both mobile and desktop platforms.
Accessibility standards None or don’t know
Description of accessibility Users may access services via email or via our website. Our services are all cloud hosted and available 24 hours a day therefore there are no constraints on when Users can access our services.
Accessibility testing Users of assistive technology may utilise the in-built features of their device to access services.
API No
Customisation available Yes
Description of customisation We are able to work to any SLA and have an extensive network of Cloud professionals who we can provide on a custom basis.

All users may request a customisation of the services, and this can be discussed with the User Account Manager prior to implementation.

Scaling

Scaling
Independence of resources We have dedicated Account Teams, headed up by Senior Managers to ensure that the volume of requests from users is managed efficiently and the service provided is at the exceptional level that we have become known for in the industry.

The Account Leads have regular contact and communication with both Users and internal managers so demand can be communicated and managed efficiently.

Analytics

Analytics
Service usage metrics Yes
Metrics types All services are recorded and metrics can be provided based on any area of Supplier delivery at the User's request.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users may take advantage of our online data tool or make a request and data will be provided to them.
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We agree to work with any level of SLA that the user may require, and can arrange these on request.

If services are not performed to the satisfaction of the User, a full refund may be agreed on a case by case basis.
Approach to resilience Available on request
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels IP restrictions, two factor authentication of approved users and protective monitoring/logging.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Workday Certified
  • Prince II
  • CIPD
  • Successfactors Certified
  • Oracle Certified
  • Fusion Certified
  • Peoplesoft Certified
  • SAP Certified

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Work to GDPR standards, and are in the process of implementing.
Information security policies and processes We work to GDPR levels of security, and all Information Security Policies and Processes are well documented.

Authorised users have thorough training on these policies, and we conduct regular security checks to ensure that these are being followed completely.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Work to recognised standards, details available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Work to recognised standards.

Sensitive information, details available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Work to recognised standards.

Sensitive information, details available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Work to recognised standards.

Sensitive information, details available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £325 to £1000 per person per day
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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