eCom Scotland

eNetAuthor

eNetAuthor® is a cloud-based eLearning authoring tool. Move effortlessly from storyboard to authoring, reviewing and tracking. Supports team workflow, collaboration and project management, is standards-based with SCORM, LTI and xAPI. Fully HTML5 compliant.
Built-in accessibility to comply with guidelines. LRS analytics tool and various publishing formats for mobile learning resources.

Features

  • Cloud based HTML5 e-learning authoring tool
  • Ready to use templates
  • Easy to use content authored using drag and drop
  • Storyboarding, design and project management resource all in one place
  • Full control over styling using code and properties view
  • Integrated resources making authoring easy
  • Fully responsive and adaptive design available for review before publishing
  • SCORM and xAPI compliant
  • Customisable dashboard with real-time insight
  • Assisted coach mode to guide you through processes

Benefits

  • Publish responsive content to multiple devices
  • Accessible worldwide
  • Allows you to develop your own resources for full customisation
  • Promotes collaborative team work
  • Content can also be published as native apps
  • Easy to use and collaborative e-learning production
  • Customisable containers allow simple rebranding
  • Create device-specific experiences from single source code
  • Track courses with full Experience API (xAPI or Tin-Can) tracking

Pricing

£1500 to £2500 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

3 2 4 0 0 9 8 1 7 7 6 1 2 9 3

Contact

eCom Scotland

Emma Dickson

01383 630032

Emma.Dickson@ecomscotland.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Limitations may include; Clients SSL, licensing and browser limitations.
System requirements
  • A stable internet connection of 5Mbps minimum
  • A browser that supports HTML5

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond within 24hrs however some responses may take up to 72hrs
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
A product co-ordinator to assist with training requirements. The training providing can be bespoke and therefore pricing differs and will be estimated on a case by case basis.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
There is a getting started guide within the authoring tool as well as support documentation as well as fair use assistance.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Publish content to their LMS.
End-of-contract process
Content is kept for 14 days before being removed from the server. Users will then no longer has access to the authoring tool.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Review mode and project management tools work on mobile only. Authoring content must be carried out on a desktop device.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The product package can be customised in terms of user numbers, storage, courses and support. This can only be done by the account administrator.

Scaling

Independence of resources
Cloud is load balanced and application optimisation.

Analytics

Service usage metrics
Yes
Metrics types
There is usage information provided within the application.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Course is available for download in various formats such as SCORM, xAPI, as Website, HTML
Data export formats
Other
Other data export formats
  • HTML
  • SCORM
  • As Website
  • XAPI
Data import formats
Other
Other data import formats
  • JPEG
  • PNG
  • BMP
  • GIF
  • MP4
  • MP3
  • HTML
  • CSS

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% as per https://www.ukfast.co.uk/service-level-agreement-cloud-hosting.html and reasonable maintenance.
Approach to resilience
Information available on request.
Outage reporting
Information received via SMS message and follow up phone call along with access to a client dashboard. 24/7 support with UKFAST engineers. Account manager availability.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
User roles to restrict management interface.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Adhere to principles of ISO27001

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
ECom's formal change management process;
• Appointing a change manager responsible for the proposed changes.
• Assuring all proposed changes are evaluated for their benefits and risks, and that all impacts are considered.
• Prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need.
• Requiring all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails.
• Ensuring the configuration management system is updated to reflect the effect of any changes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All applications updated via Sucunia PSI and operating systems patched via WSUS within 14 days and after testing. Regular vulnerability scans performed by penetration tester.
Anti virus and anti ransomware installed on all machines
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Syslog Monitoring performed by PRTG server
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
• Incident identification
• Incident logging
• Incident categorization
• Incident prioritization
• Initial diagnosis
• Escalation, as necessary, to level 2 support
• Incident resolution
• Incident closure
• Communication with the user community throughout the life of the incident

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1500 to £2500 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day free no obligation trial which offers full access of the authoring tool
Link to free trial
http://www.enetauthor.com/Register

Service documents

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